Qwala Avis 

Had airpump, solar panels and wall installation. These were actually done ok under the BUS grant and Eco 4. However, the wall installation included the removal of shelving and poles from a waldrobe and also some shelving from another cuboard, I was told they would come back and put it back with in a week (January), March I was messaging several times a week to ask what was going on, I agreed to get my own quotes which I was told would be reviewed but no one ever got back to me. Id contact the following week and be told the same thing. I got three quotes, they said they were too high - I cannot control independent quotes, They then stopped communicating, Turned out the contact had left. I went to the regulator - they told the regulator I had stopped contacting so they though it was closed! No I had no new contact number ! Then today I find out they have glued another cupboard where my electric metre is behind - the shelving was on brackets so it could be lifted and accessed, so now a smart metre can not be fitted, which undermines the whole project,. In addition they cut my internet wire - their repair was a piece of tin foil wrapped around it! I am disabled and on vulnerable list - there area I live in there is no connection on the phone without internet. Unacceptable. Do not recommend at all. Its part of the works to make good - they have not. In addition for the extractor fans installation there were 4 missed appointments - most of which they didn't bother to tell me they wouldn't be coming.

Awful experience. I had a boiler installed, few days later it began leaking when I called qwala I was told to speak the company that did the work as it turns out the people that came to my house were not employed by qwala. I spoke to the actual man that installed the boiler but he won't come back because he's not been paid for the first work. Some reason the paperwork has been complete by a company called thermatic home. I've complained to trusymark and gas safe.

Our farmhouse had a very inefficient heating system and we qualified for Eco4 funding to get it up to standard. I knew very little about Eco4 and to be honest the choice of contractor was a lottery really and Qwala pretty much chose us. Their reviews looked okay so we went for it and how lucky we were.

It was a big project, installing insulation on both the loft and upstairs walls and vaulted ceilings, they installed two air source heat pumps with a combined 18kw max capacity, complete re plumbing with new rads throughout and a solar panel installation.

Qwala negotiated the grant and coordinated the project working closely with each of the contractors and I have to say they were excellent. Dave was my liason and was very attentive and genuinely concerned about our satisfaction with the work. There were snags of course in this building built in 1708 but each issue was dealt with within a few hours of reporting. Nothing was too much trouble.

The same goes for the contractors that Qwala used. They were skillful, knowledgeable and the work done was of a high standard.

All in all, phew! A couple of months on now and everything working very well indeed. We weren't obliged to contribute to the cost at all although we did choose to purchase optional solar batteries and have them installed at the same time.

If Qwala work as well for you as they did for us, you need have no Qwala qualms.

Thanks guys, Steve.

Qwala worked with us to install a heat pump, all the radiators and solar panels with the government ECO4 funding grant. Dave & all the team were really friendly and kept us informed throughout the process and worked quickly to get everything installed, knowing what would work best for our house and how we could adapt as we renovated our house later down the line.

The guys arrived every day on time and worked full days and completed the works in no time at all making sure to work around us and really conscious effort to clean up after the end of each day.

They made sure we understood how everything worked once complete and that we were happy with everything.

Really happy with it all and love seeing how much our carbon footprint has dropped/ trees planted in the app!

Would definitely recommend!

Fantastic service and extremely professional. The guys onsite always aimed to work round me as I was working from home and made sure I wasn't inconvenienced so I could get on with my work.

Everyone who came to do work at the house was extremely friendly and polite and couldn't do enough, and even did a user guide video for me so we knew how to use everything once they had gone.

Finally they always made sure at the end of every day the house was clean and tidy which I thought was lovely.

I couldn't praise Qwala enough and would highly recommend.

We were very pleased with the work carried out by Lee and Mike. They were professional and made sure our heating was back on as soon as possible. They tidied everything up and removed old boiler. We are very happy with the work, thank you.

Quick, clear and professional job. Thanks guys

Qwala an excellent company and one I would use again and recommend to others. Dave kept me informed as the grant application for insulation and heating was being prepared and submitted. Although I found the first couple of days of the job stressful, the team who carried out the work were amazing, all very friendly, hard working and kept me up to date with what was happening. Furniture and floors were covered with polythene for protection, rubbish removed and areas swept daily. Any queries I had were answered honestly and any problems dealt with immediately. Extremely pleased with the entire process

Qwala arranged funding and oversaw the instillation of grant funded insulation and heating in my son’s property. The team ensured everything ran smoothly and kept me up to speed every step of the way. Tony & Dave were always on hand to answer question and deal with any queries. Scottish Power caused a huge problem with live bare wires left exposed but this was sorted out by Tony & Dave saving us the hassle of dealing with them. Excellent company with fantastic staff would definitely recommend them.

Contacted me in regards to installing a government grant and successfully helped in providing solar panels and storage heaters in my property. When contacted they answered all questions and kept up to date with me in all aspects of the work.