Radiators.co.uk Avis 

I ordered a Myson Kickspace 800 and was quoted a delivery date two weeks ahead.
The day before the delivery was due I had an email to say that the delivery was now delayed a further 3 days. It didn't arrive. Later I was informed that it had gone to a company in Cardiff and a phone number given. I rang the number and they didn't know anything about, it eventually turned out they had give me the number of a different
branch. After more phone calls, eventually Radiators.co.uk gave me another delivery date and the item arrived nearly a month after the order, delivered by yet a different plumbing supplies company. In summary: Why does BHL operate under so many different company names? Why no tracking information? Why is it so unclear that the delivery chain involves more than one other company?

The item was a good price, is installed and works well, but phew....

Quality product at a good price, beat every other price locally and on-line.

It works as I would expect - given its predecessor was a 35-year old Myson design.

This is my 2nd review / request to revoew this purchase - I probably won't bother with a 3rd one though.

We ordered a vertical radiator within twenty four hours it was delivered. Product is excellent looks great.

After much research on the net i decided the Smiths Spacesaver plinth heater was the one for me. Radiators.co.uk were enthusisatic on the phone and so i placed the order on line. Delivery was quick and the product is very satisfactory. It heats our 12ft by 12ft kitchen really well and quicker than the radiator we removed. Should i need more heating items i will be using this company with confidence.
Graham Barnard
Westham, Pevensey
East Sussex

Ordered a hydronic kicks pace heater. Was cheaper than elsewhere and had free shipping. Arrived in a timely manner and i was kept informed about delivery. Will use again.

one of my radiators arrived damaged, phoned the company immediately and was assured a replacement grill would be sent out, 6 weeks later still waiting for it. poor service, would not use them again

No problems at all with this purchase.

Called and ordered 4 radiators. Realized a mistake in my dimensions. No problem, issue resolved. Thank you!

Radiators.co.uk it turns out is another site for BHL, which is another name for Bumford Heating - all convoluted and when you order from Radiators.co.uk you actually end up communicating with BHL
BHL (or Bumford) have a reputation for being hard to deal with and I had endless emails to get a simple exchange of a radiator. They said I was wrong in my order, I thought they took down the wrong radiator order.

In any case if they were customer centric they would have just done the right thing and nor argued endlessly.

Not left feeling warm to them.

I ordered a larger than average radiator to cope with my living room and replace two old ones, and am very happy with it. All instructions were clear, the delivery info was accurate and the packaging was secure.

The Myson kickspace heaters really do kick out some heat ... we avoided having to lose another wall for a radiator using a couple of these and because these things have little fans on them we don't get any cold spots in what is a very big room.Highly recommended.

Already written a review use that !!!!

Can't believe they emailed me customer survey feedback form to fill out ! You see this is the first form of communication I've had from them since I ordered a towel rail way back at the start of November, rang them a few times to be given dates of delivery but it never happened , no offer of alternatives or even communication to say it's not available poor
Poor poor! If I was to treat my customers the way they have handled me is be broke !

Order process was very easy and the delivery followed very quickly afterwards.
The tracking system was excellent with the delivery slot was dead on and the driver even phone me half hour before to say when he was on time

and good quick delivery.
Note that this radiator already comes with a silvery front grille which I didn't know about at the time and bought a colour matched one which I don't need.

No problems at all. Really pleased with radiator and service.

Not sure how the system works but it does - a good internet price from a company in Yorkshire for a known brand of radiator delivered by the local branch of a major plumbers merchant in Wiltshire ten days later. Sales updates and delivery date confirmed by email so all in all a very smooth transaction.

Telephoned the company to ask delivery date told in stock so wld receive within 5 days. I placed the order paid and thought no more. I telephoned to confirm delivery date and was given a date 2 weeks away which messed up the project!!!!!!!!!!!! Suddenly it was out of stock not just with them but now the suppliers. I had telephone another company who had also sed in stock but chose these purely as cheaper.
cheaper not always better.

Product as describes and cheapest price available, more information on estimated delivery time would have been helpful.