It was easy to start the application online and this was quickly followed up by a sales representative who talked me through the process. The call button arrived within 3 days and the setting up was s... Voir plus
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Lisez les avis des autres
It gives my elderly father and myself peace if mind that if something happens to him that i can be contacted.
I mistakenly ordered the wrong device but it was collected and replaced within 24 hours. Having received my mobile watch, I was impressed that the only cost was a modest monthly fee. There was no char... Voir plus
the lady who I spoke to about setting up an account was so polite and took great care to make sure I understood what the whole process involved and she also made sure i had heard everything she said a... Voir plus
À propos de l'entreprise
- Fournisseur d'équipements de sécurité
- Borne d'appel d'urgence
- Service de soins à domicile
- Aide à domicile
- Soins aux personnes âgées
- Fournisseur d'équipements de télécommunications
Écrit par l'entreprise
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Your call for help, always answered
Écrit par l'entreprise
- Your call for help, always answered
- Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.
Coordonnées de contact
3 Redburn Square , BT18 9HZ, Holywood, Royaume-Uni
- 02890397103
- enquiries@radiusconnect24.com
- radiusconnect24.com
4,8
Excellent
679 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helpful phone support.
14 octobre 2025
Disappointed with panpan.
Bought the service for a year.Recieved and easy to install. Then discovered that it is not waterproof. If cannot be used in the shower then what use is it? It's an area where many elderly people have accidents. Failed to get an invite to the app despite several calls.
24 octobre 2025
Réponse de Radius CONNECT24
Hi Tom,
We’re really sorry to hear you’ve been disappointed with your PanPan experience. Your feedback is very important to us. The PanPan device is designed to be splash resistant but not fully waterproof, which is why it shouldn’t be used in the shower — we completely understand how that can be frustrating, especially as bathroom safety is such an important concern.
If bathroom safety is your main concern, we would recommend our Home Personal Alarm System, which comes with waterproof buttons suitable for use in the shower or bath. We can arrange a swap if needed.
I’m sorry to hear that it took you several attempts to set up the app. Sometimes the invitation email can go to the spam folder, and as it’s only valid for 48 hours, a new invitation has to be created once it expires. I’m glad to hear that you’re now set up — please don’t hesitate to let us know if you need any more help with it.
Thank you for sharing your experience; your comments help us improve both our product and support service.
Kind regards,
Roma
The place to go for excellent service
Any person we spoke to were so friendly and helpful.
The system was so easy to set up and I'm a real technophobe.
8 octobre 2025
It’s only been a couple of months but…
It’s only been a couple of months but so far so great
23 octobre 2025
Very good product from a professional…
Very good product from a professional Northern Irish company. Pleasure to deal with on the phone. Easy to order and quick to arrive. And Simple to set up
23 octobre 2025
Peace of mind
Great peace of mind for myself and my family. Affordable price. Helpful, friendly staff
23 octobre 2025
Straightforward to set up
Straightforward to set up. Product supplied in timely fashion.
9 octobre 2025
Thank you for your service it is life…
Thank you for your service it is life saving. Great company and good customer service.
9 octobre 2025
Great service
Great service, it’s really given us peace of mind. Important to stress this isn’t just for the elderly, we’re a young family, we use this service to help my partner with seizures and to maintain as much independence as possible. The watch is brilliant, I’m sure in time it will look more stylish, but it’s easy to use, it’s one button to make that call for help, and if for whatever reason you can’t press it, it will detect a fall and automatically ring. It is sensitive (which is a good thing) and if it is about to call and you don’t need it too, you can easily press the button to stop it. The GPS is pretty accurate, it narrows down your search area to a manageable distance, it would be great for people at risk of wandering, providing they don’t take it off. It needs to be charged every few days, but doesn’t take long for full charge, but keep on top of it. The guys at radius are professional, efficient and friendly. Very happy!
9 octobre 2025
More to Come
As I am only with the company a short time , I can only give a short comment. I know that they are on the ball immediately. I have had a couple of power outages and they connected me immediately,they have also tested their equipment.
15 août 2025
Easily set up
Easy to set up, great customer service. Having this telecare product will help give me piece of mind.
31 août 2025
It is easy to set up and does exactly what it says
I purchased this item for my dad who has had a few falls. It was easy to order and install. No set up few and monthly subscription is less than some of the other companies,and with the same cover. The alarm is frequently test make sure it is still fit for purpose
14 juillet 2025
It took a long time from phoning and…
It took a long time from phoning and applying for the fall watch to actually receiving it . I got the pendant one first . I sent it back as I hadn't ordered it . It took a long time again to receive the correct item . Now that I have the watch I'm not pleased with it . It is very bulky and it is hard to get my cardigan sleeves over it . I thought it would be flat and the same as my friend's.
13 août 2025
Réponse de Radius CONNECT24
We’re very sorry to hear about the delays you experienced in receiving your fall watch and for the mix-up with the pendant. It looks like there was a warehouse error, and we sincerely apologise for the inconvenience this caused.
We’re also sorry to hear that the design of the watch isn’t what you expected. Your feedback is really important to us, and we’d love the opportunity to make this right for you. Our team will give you a call to discuss alternative straps or a different product that may suit your needs better.
Thank you for taking the time to share your experience – it helps us improve.
Kind Regards,
Roma
Ordering and delivery very efficient.
Ordering and delivery very efficient.
We struggled with connecting the alarm to the armband didn’t seem to be instructions for this
12 août 2025
Claire has been exceptionally efficient…
Claire has been exceptionally efficient & helpful throughout. Everything she said she would do, she did promptly & courteously. An asset to your company.
12 août 2025
Product purchased is very good
Product purchased is very good. Support and advice was excellent.
20 juillet 2025
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