It was easy to start the application online and this was quickly followed up by a sales representative who talked me through the process. The call button arrived within 3 days and the setting up was s... Voir plus
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Lisez les avis des autres
It gives my elderly father and myself peace if mind that if something happens to him that i can be contacted.
I mistakenly ordered the wrong device but it was collected and replaced within 24 hours. Having received my mobile watch, I was impressed that the only cost was a modest monthly fee. There was no char... Voir plus
the lady who I spoke to about setting up an account was so polite and took great care to make sure I understood what the whole process involved and she also made sure i had heard everything she said a... Voir plus
À propos de l'entreprise
- Fournisseur d'équipements de sécurité
- Borne d'appel d'urgence
- Service de soins à domicile
- Aide à domicile
- Soins aux personnes âgées
- Fournisseur d'équipements de télécommunications
Écrit par l'entreprise
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Your call for help, always answered
Écrit par l'entreprise
- Your call for help, always answered
- Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.
Coordonnées de contact
3 Redburn Square , BT18 9HZ, Holywood, Royaume-Uni
- 02890397103
- enquiries@radiusconnect24.com
- radiusconnect24.com
4,8
Excellent
679 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Personal Alarm
I was setting this up on behalf of my Mum and received the wrong alarm. My Mum hadn’t returned home from rehab at this stage so it wasn’t the end of the world but if she had have been, she’d have been left with no alarm for a few days. It was registered to someone else. This was quickly resolved however I was told the wrong one would be collected by DPD within a few days and that still hasn’t happened over a week ago. This meant another phone call to radius. The phone lines to Radius do not always have a clear connection for some reason. Everyone was lovely that I spoke too but not the best experience
22 mars 2025
Réponse de Radius CONNECT24
Hi Heather,
Thank you for taking the time to leave a review, and please accept our sincere apologies for the initial mix-up with the alarm. We completely understand how important it is for everything to be ready, especially when setting things up for a loved one returning home.
Please rest assured that we are putting new systems in place to prevent this kind of error from happening again in the future.
We’re really glad we were able to resolve the issue quickly, and we appreciate your patience throughout.
We’ve also taken note of your feedback regarding the phone line quality and will look into this to ensure it doesn’t impact others trying to reach us. We’re pleased to hear our team treated you kindly, but we’re sorry your experience wasn’t as smooth as it should have been from the start.
If there’s anything else we can do to support you or your mum going forward, please don’t hesitate to reach out.
Warm regards,
Radius Connect 24 Team
Patient in Hospital
Sorry we have not been able to review your product because we have not been able to use it . The patient has been in hospital a few days after we started to use it and he is now going to rehab which means he will not be at home to use it.?
21 février 2025
When I had difficulty setting up the…
When I had difficulty setting up the system technical team so supportive and as I am lacking in this department they explained all so simply
6 février 2025
I inadvertently set of the alarm and…
I inadvertently set of the alarm and all 3 contacts were contacted.
8 mars 2025
Quick response
Quick response and understanding that Mum was testing the system. Its reassurance to the rest of the family that she can contact help so quickly if ever needed.
25 mars 2025
Excellent communication with very…
Excellent communication with very friendly and helpful staff. Very impressed with the people and the product.
27 février 2025
Best customer service
Best customer service. Polite, patient, professional advisor. Quick serbice abd dispatch of goods.
24 février 2025
This is a great service which gives…
This is a great service which gives peace of mind to the families of vulnerable older people. The kit is very easy to set up and is up and going in minutes. My mother has accidentally hit the button a few times and there's someone calling back instantly. This is very reassuring. Great service, very happy with it
18 février 2025
It was prompt and the service was…
It was prompt and the service was explained clearly.
24 janvier 2025
Alarm unit easy to instal and test
18 janvier 2025
The whole process was very easy.
The whole process was very easy.
Ordering was straightforward, delivery was top notch and setting the system up was simple.
I can relax knowing my mum now has this in case she falls and she feels safe having it as well.
28 février 2025
Great service from very nice employees
Great service from very nice employees. Excellent.
4 décembre 2024
A Gentleman
A Gentleman, if I remember correctly, called Harry, who was most courteous, friendly, warm , kind and very helpful.
Most efficient and professional
Thankyou
David Jeffrey MBE
13 février 2025
Easy to set up
Easy to set up.
Great to have option of wearing alarm as a pendant or on wrist.
16 février 2025
From a very happy customer
I would highly recommend radius connect24 they are very helpful from the first phone call right though to the test call on the machine everything is so easy and straightforward and no hidden costs
15 février 2025
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