Their products are real, but they do not appear to have any kind of customer service department. We bought one of their products that unfortunately did not fit. Requested a return, called, emailed, su... Voir plus
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Too start with ordering and communication was 1st class and delivered next day. I had a defect on 1 item. Emailed CS ( Steph) who was very apologetic and arranged a replacement which arrived the next... Voir plus
L'entreprise a répondu
Apart from being fantastic quality products the customer support is outstanding. I lost a spare part overboard and they sent me a replacement in super-quick time and at no cost. I was super happy and... Voir plus
Excellent web site showed me what I needed.currently using the sonar mount on my hummingbird 798 carp fishing in France. Takes the weight no problem and packs down really small leave the vertical moun... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
What sets RAILBLAZA apart from its competition is the simplicity of our StarPort™ mount, the ease with which people fit it, and the diverse range of situations it’s used. StarPort™ can be surface mounted and remain low profile, or the profile can be reduced even further with minimal rear intrusion. Our accessory range is both stylish and practical, and will fit most budgets. RAILBLAZA began its life as a mounting system for holding things to the back of a quad-bike. Once the initial concept was developed, it was realised that this system had merits in the marine industry also. We’re committed to making people’s lives easier, by providing diverse, flexible and user-friendly mounting systems and accessories to the marine, RV and farming sectors internationally. We have proven this commitment by a process of continuous refinement of our product line, and excellent customer service. Since dispatching our first shipment in March 2010, people the world over have discovered how useful RAILBLAZA products are, we now sell in nearly 50 countries.
Coordonnées de contact
Royaume-Uni
- railblaza.co.uk
4,4
Excellent
90 avis
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A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great product and great CS
Too start with ordering and communication was 1st class and delivered next day. I had a defect on 1 item. Emailed CS ( Steph) who was very apologetic and arranged a replacement which arrived the next day. So from ordering the items on a Friday they arrived Saturday and emailed Steph Monday of the issue and a replacement arrived Tuesday. I alway judge great service when things go wrong and how they recover. They were first class and the products were very good, great work Railblazer and Steph
20 juin 2025
Réponse de Railblaza UK
Thankyou for your lovely review. We are sorry again that there was an issue with one of your items but happy to find that we were able to resolve your issue speedily and to your satisfaction.
Amazing company with amazing products
Amazing company with amazing products
This isn't the first time I have purchased RAILBLAZA products and will not be the last
Thankyou
12 juin 2025
GOOD SERVICE
29 mai 2025
Customer service took the time to…
Customer service took the time to advise me if my float tube would fit and what straps to use.
C tug is amazing and they had a fiver off which didn't hurt.
6 juin 2025
Many thanks to all
During my shopping experience, many thanks to all who supporting and helping me I appreciated.
28 mai 2025
What a brilliant customer service…
What a brilliant customer service experience nothing was to much trouble at all .the products are amazing as well easy to fit clear instructions if needed and more than enough hardware .
16 mars 2025
COMMUNICATION .. No conformation email sent once I paid…
No conformation email recieved once I paid for the order .. so no tracking nor any communication from the company.. than email sent again …no out of office notification or any reply.. find it frustrating with a company like railblaza to afford such lack of communication ..pretty amateurish!!
29 décembre 2024
Réponse de Railblaza UK
I am sorry to find you are not happy with the service from ourselves. I have looked at your order history and can see that your email address is correct, so it is possible that unfortunately the automated and manual email replies showing on your order history have dropped into your spam/junk folder.
The products are really well made and…
The products are really well made and thought out. Excellent
1 septembre 2024
Customer service second to none
Customer service second to none , after damaging on of my starports. Railblaza to the rescue, thank you very much indeed.
1 août 2024
My parcel went missing
My parcel went missing, replies to email either non existent or slow, lack of information and no apology.
28 juillet 2024
Great Service
Really fast delivery, great choice of products and competitive prices -these are rarely discounted anyway. Now my first go-to for any Railblaza product!
22 juillet 2024
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