The caps have little to no color comparison equal to the cap pictured in your ads. I saw your word PRINTED, meaning not embroidered but it is so dark they are not worth wearing. This is a waste of mon... Voir plus
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Lisez les avis des autres
THE WORK APPEALED WHEN I FIRST SAW IT ON FACEBOOK AND THEN ON THEIR WEBSITE. FOCUSED ON THE MILITARY CANINE CANVAS OPTIONS AND HAVE PURCHASED TWO OF TWO DIFFERENT SIZES. THE ITEMS THAT ARRIVED WERE... Voir plus
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Bought military Christian art . Not found anywhere else. Rare. Great products. Bought for myself and the wrapped canvas for my VA Chaplain for his office. Great customer service. Will purchase fr... Voir plus
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Hoodie arrived in reasonable time, looks great. Only problem I had was with the website order page, it seems like it does not hold onto choices that are selected, and reverts to "defa... Voir plus
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3,5
Moyen
60 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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You have not delivered my order to me
You have not delivered my order to me. I placed my order 12/21/2025.
25 décembre 2025
Réponse de Railspirit
Dear Donna,
Thank you for sharing your concern. We’d like to clarify that your order was placed on December 21, 2025 and is currently still within our normal production and delivery timeframe.
All of our products are made to order, with an estimated production time of 3–5 business days, followed by shipping time of 7–12 business days. Based on this timeline, your order is still in transit as expected and has not yet passed the estimated delivery window.
We understand how important timely delivery is, and our support team will be happy to check the latest status for you and provide updates directly. Thank you for your patience, and we appreciate the opportunity to clarify this.
Warm regards,
The RailSpirit Team
STAY AWAY!!!
I got a thank you note from the president of the company asking how I enjoyed my order before I even received my order. Very unsatisfied. Ships from China when it was originally USA. Would have stayed away if I knew that.
20 décembre 2025
Avis spontané
Réponse de Railspirit
Dear Michael Mahall,
Thank you for sharing your feedback. We’re sorry to hear about the confusion and understand how frustrating this experience must have been, especially during the busy holiday season.
We’d like to clarify that all of our products are designed in the USA and manufactured either in the USA or with trusted international partners, depending on the product and shipping destination. In some cases, tracking systems may display “China” due to international logistics routes or transit hubs, which can understandably be confusing.
Please rest assured that every item goes through the same strict quality control process before shipping, and we use reliable carriers to ensure safe delivery.
We’d be happy to review your order details and assist further. If you’re open to it, please reach out to us directly so we can look into this for you.
Warm regards,
The RailSpirit Team
Be honest with your customers that products ship from China
Be honest with your customers and clearly state that your merchandise is being shipped from China. 21 days to deliver my order. If I had been clearly informed that my order was being shipped from China, I would have never ordered it. The American Railroad was built in the USA, not China, so merchandise being made to honor the railroads deserve to be made in the USA.
19 décembre 2025
Avis spontané
Réponse de Railspirit
Dear Michael,
Thank you for sharing your feedback. We understand your concerns regarding delivery time and the shipment origin, and we’re sorry for any confusion this may have caused.
To clarify, all of our products are designed in the USA and manufactured either in the USA or in select Asian countries, depending on the product and shipping destination. Each item goes through the same strict quality control process to ensure it meets our standards before shipping.
For this particular item, we work with trusted manufacturing partners in Hong Kong. Due to global logistics and distribution routes, tracking systems may sometimes display “China” as the shipment origin when packages pass through nearby hubs.
We truly appreciate your feedback, as transparency is important to us, and we’ll continue working to make our shipping information clearer for customers. We do hope you enjoy your product, and if there’s anything we can assist with, please don’t hesitate to reach out.
Warm regards,
The RailSpirit Team
Speed of delivery
Took a while for order to get here, in fact I had to biy another gift as it didn't get here on time. Looks well made though
24 novembre 2025
Réponse de Railspirit
Dear Denise R,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your order took longer to arrive than expected and that it didn’t make it in time for your gift — we completely understand how frustrating that can be.
We’re glad to hear that the item looks well made, and we truly appreciate you mentioning that. Your feedback regarding delivery speed is very valuable to us and helps us identify areas where we can improve.
If you’d like us to look into your order or if there’s anything we can assist you with, please don’t hesitate to contact us directly at cs@railspirit.com. Our team will be happy to help.
We truly hope to have the opportunity to serve you again in the future and provide you with an even better experience.
Warm regards,
The RailSpirit Team
Réponse de Railspirit
Dear Donna McDaniel,
We’re sorry to hear you haven’t received your order yet — we completely understand the concern.
We checked your tracking and it shows the package is still in transit and currently moving through the delivery network. At this stage, it’s still within the estimated delivery timeline: Production Time: 3–5 business days and Delivery Time: 8–12 business days after production
Please rest assured your order is still on the way and should arrive within the next few business days.
If you’d like us to monitor the shipment for you, feel free to message us with your order number and we’ll be happy to assist further.
We truly appreciate your feedback, and we’re here to support until your order is safely delivered
Thank you for your patience
Warm regards,
The RailSpirit Team
Réponse de Railspirit
Dear Sandra Palmer,
Thank you so much for the wonderful review — we’re really happy to hear your order arrived right when you expected!
Reviews like yours truly make our day
We hope we’ll have the chance to serve you again soon — and bring you an even better experience next time.
Have a lovely day!
Warm regards,
The RailSpirit Team
I have not received my item
I finally received my item. It did ship from China and the quality is poor.
23 novembre 2025
Réponse de Railspirit
Dear Linda Bailey,
Thank you for your review, and we’re really sorry for the concern regarding your delivery.
We’ve checked your order and it has actually been successfully delivered. However, to make sure everything is correct, we have also re-verified the tracking information on our side.
For your reference, our standard timeline is:
Production: 3–5 business days
Delivery after production: 8–12 business days
Your order was delivered within this expected window.
If you did not personally receive the package, it may have been left in a mailbox, parcel box, or received by someone at the same address. Please feel free to contact us at cs@railspirit.com
and we will be happy to assist you further or provide the delivery confirmation details.
We truly appreciate your patience and the time you took to share your feedback. Let us know how we can help next!
Warm regards,
The RailSpirit Team
I have no idea where it is
I have no idea where it is. I can't track it. I would give a better ranking but your 2 review requests hit my email before your product hit my doorstep. They sounded demanding.
24 novembre 2025
Réponse de Railspirit
Dear PaulMcConachie,
Thank you for your feedback — and we’re very sorry for the confusion and the delay with tracking updates.
After checking your order, we can confirm that it is still in transit and is expected to be delivered within the next few business days, and currently remains within the standard delivery timeline: Production time: 3–5 business days and Delivery after production: 8–12 business days
We completely understand how frustrating it feels when you can’t track the package clearly, and we truly appreciate your patience during the delivery process.
Regarding the review emails — thank you for letting us know. We’ll share this feedback with our team so we can improve the timing of those messages moving forward.
Please rest assured we’re monitoring your shipment and will continue to update you. If you need further support, feel free to contact us anytime at cs@railspirit.com
We appreciate you giving us the chance to assist.
Warm regards,
The RailSpirit Team
Problems with order
Problems with order. It is normal for people to get toddler sizes when shopping for men.
Your not my fault attitude does not get return customers
24 novembre 2025
Réponse de Railspirit
Dear Amber Stoney,
We’re very sorry to hear about your recent experience, and we truly appreciate you taking the time to share your feedback.
This isn’t the experience we want for our customers. Our support team will reach out to you directly to look into your order and help resolve the issue as quickly as possible.
Thank you again for bringing this to our attention — we’re here to help and will do our best to make things right.
Warm regards,
The RailSpirit Team
The graphics were great and the error…
The graphics were great and the error was corrected. Good customer service
21 octobre 2025
Réponse de Railspirit
Dear Michael G. DiGuilio,
Thank you so much for your kind words! We’re glad we could quickly resolve the issue and that you’re happy with the graphics. We really appreciate your support and look forward to serving you again in the future!
Warm regards,
The RailSpirit Team
I received the wrong hooded…
I received the wrong hooded sweatshirts. All were suppose to be C&NW . Received a 6x, 4x and Large. Unfortunately, all were suppose to be C& NW. Please tell me how to send wrong items back and get correct items.
28 octobre 2025
Réponse de Railspirit
Dear Georgia Kreuser,
Thank you for your feedback, and we're very sorry for the confusion with your order.
I’m checking the details on our side, and our support team will reach out to you shortly to verify your order information and assist you further.
If you need quick assistance, you can also contact us at cs@railspirit.com.
We appreciate your patience while we work to resolve this for you.
Warm regards,
Customer Service Team
Réponse de Railspirit
Dear Joanne Miller,
Thank you so much for your 5-star review! We're happy to hear that you liked the product. We truly appreciate your patience with the delivery and will keep working on improving our shipping times.
If you ever need any assistance or have questions about future orders, please feel free to reach out to us at cs@railspirit.com..
Warm regards,
The RailSpirit Team
Réponse de Railspirit
Dear Sheila Rade,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the finished piece exceeded your expectations — that truly means a lot to us.
We greatly appreciate your support and hope to have the pleasure of serving you again soon.
If you ever need any assistance or have questions about future orders, please feel free to reach out to us at cs@railspirit.com.
Warm regards,
Customer Service Team
The tee shirt fabric is not cotton
The tee shirt fabric is not cotton. It is some sort of a stretchy synthetic that the guys in my family don't care for. We were disappointed. Delivery, on the other hand, was fast.
18 octobre 2025
Réponse de Railspirit
Hi Ann Craven,
We’re sorry to hear that the fabric wasn’t quite what you expected, and we truly appreciate your honest feedback.
Our shirts are made from a premium polyester blend that’s soft, comfortable, slightly elastic, and designed to be durable and easy to care for. While many customers enjoy this performance-style material, we completely understand that preferences can vary.
We’re glad your order arrived quickly, and we genuinely appreciate your comments as they help us continue improving.
If you ever need any assistance, please feel free to contact us at cs@railspirit.com.
We hope to have the opportunity to serve you again in the future with an experience that better suits your preferences.
Warm regards,
Customer Service Team
Exactly what I wanted!!!
18 octobre 2025
Réponse de Railspirit
Hi Linda Jensen,
Thank you so much for your wonderful review! We’re thrilled to hear that your order was exactly what you wanted.
We truly appreciate your support and hope to have the pleasure of serving you again in the future.
If you ever need any assistance, please feel free to reach out to us at cs@railspirit.com. We’re always happy to help.
Warm regards,
Customer Service Team
Ease of ordering
Ease of ordering, communication updates of shipping and delivery dates and quality of item. Very pleased
18 octobre 2025
Réponse de Railspirit
Hi Susan Dombek,
Thank you so much for your kind words and 5-star review! We’re delighted to hear that you were pleased with the ordering process, communication, and quality of your item.
We truly appreciate your support and hope to have the pleasure of serving you again soon.
If you ever need any assistance, please feel free to contact us at cs@railspirit.com. We’re always happy to help.
Warm regards,
Customer Service Team
It doesn’t lay flat
It doesn’t lay flat, poor quality for the money, smaller than I expected. However, cute design.
17 octobre 2025
Réponse de Railspirit
Dear Cynthia Repass,
We’re sorry to hear that the fit and quality didn’t fully meet your expectations, and we truly appreciate your honest feedback.
We understand that sizing and fabric feel can vary from person to person, and we’re sorry this one didn’t turn out as you hoped. Our team will reach out to you via email to better understand the issue and find the best possible solution.
If you prefer, you can also contact us directly at cs@railspirit.com — we’ll be happy to assist you.
We’re glad to know you liked the design, and your feedback will be shared with our production team as we continue improving.
Warm regards,
Customer Service Team
Réponse de Railspirit
Dear Edward Maxwell Jr.,
Thank you for sharing your feedback with us — we truly appreciate it.
We’re sorry to hear you had trouble with the tracking updates and that the pricing didn’t fully meet your expectations. We’ll review this with our logistics partner to help make tracking information clearer and more consistent moving forward.
Your feedback is valuable and helps us improve both our communication and customer experience.
If you ever need any assistance, please feel free to contact us at cs@railspirit.com. We’ll be happy to help, and we hope to have the opportunity to serve you again in the future with an even better experience.
Warm regards,
Customer Service Team
Réponse de Railspirit
Dear Katie H.,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your sign and that the quality exceeded your expectations.
We truly appreciate your support and kind words — they mean a lot to us.
If you ever need any assistance or have questions about our products, please feel free to contact us at cs@railspirit.com. We’d love to serve you again in the future!
Warm regards,
Customer Service Team
Lack of order communication during…
Lack of order communication during process, less than fast shipping.
17 octobre 2025
Réponse de Railspirit
Dear Hobo San Lucas,
Thank you so much for your feedback — we truly appreciate it!
We’re sorry to hear there was some confusion regarding order updates. Our system automatically sends email notifications throughout the production and shipping process, but it’s possible that one of these messages may have been missed or filtered out.
If you ever need any assistance or would like an update on a future order, please don’t hesitate to contact us at cs@railspirit.com, we’ll be happy to help.
We truly appreciate your support and hope to have the opportunity to serve you again in the future with an even smoother experience.
Warm regards,
Customer Service Team
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