Customer service is second to none. I got an item from Amazon which I had an issue with, actually no support from Amazon so I contacted Rainbow Chalk. They have been very quick to respond, super un... Voir plus
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Lisez les avis des autres
The issue was that I wanted to try the black grout pen but must have ordered the white one in error which is useless. Thought about contacting the company to explain the mistake but its all too much... Voir plus
Paint exactly as advertised, lovely colour (Grey). Just one coat on sewn wood pergola so far, colour is holding well despite many hours of torrential rain only 1 day after! Will apply a 2nd coat, goes... Voir plus
Had been trying to purchase these from local stores but struggled to find the size and colour. Ordered these on the Rainbow Chalk website at a reasonable price and delivery was quick. I Wasn’t hund... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Rainbow Chalk Markers designed the Liquid Chalk product range and brought it to the market place in 1994. Our vibrant paints and pens in a rainbow of colours are water-based, non-toxic and easily removed. With our extensive knowledge, experience and unique formulation, we have continued to develop new products that create cleaner and better ways to satisfy our customers. From the sign industry to industrial marking, our coloured chalk paints and pens are simple to use and competitively priced. We have also produced a range of chalk-based furniture paint that make shabby-chic an easy option for amateurs or professionals.
Coordonnées de contact
Unit 3-4 Harold Close, CM19 5TH, Harlow, Royaume-Uni
- 01279424491
- info@rainbowchalk.com
- rainbowchalk.com
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Best paint I have ever used good…
Best paint I have ever used good coverage and no smell would definitely recommend it
9 janvier 2025
Réponse de Rainbow Chalk
Dear Kathryn,
Thank you for taking the time to leave us a wonderful 5 star review.
We hope you had fun completing your project and hope to welcome you as a returning customer in the future.
Warm wishes,
Team Rainbow Chalk Markers
Réponse de Rainbow Chalk
Dear Carol,
thank you for your kind words. We are really pleased to hear that you are happy with our grout pen.
Warm wishes
Team Rainbow Chalk Markers
Stay clear please
I bought two tester pots and a 2.5L white and 1L blue. They had no stock of the tester pot I wanted so I went with their suggestion. They still sent the wrong one. Anyway I used the one correct tester pot and on sanded wood it took 3 coats to cover the pine wood fully.
Before using the white and blue I decided I wanted to return and buy some proper paint. It would cost me over £11 to sent back so I decided it was pointless for what I’d spent. I will use it as a primer one day when I’m running low. I urge you to stay clear of this product.
Edit. I used the white today. I had painted Zinsser B-I-N over varnish (fantastic primer for varnished wood). It still took 2 layers of white paint to cover the white primer. Couple of patches need 3 coats.
Hopefully I can add a photo so you can see the before colour and the layers I’ve done with a Harris brush.
An edit to their reply. I thank them for their gesture so I have altered my 1 star to 3. I think this is fair reciprocation. I hope they sort their issues out and more than that do more research on how to make one coat better. I used another brand today in replacement. It was a standard emulsion, not a one coat paint and it covered in less coats than their one coat.
Having run a successful family business I do not accept their excuse. There is no reason for mistakes and issues like this.
I hope you get yourself sorted
16 janvier 2025
Avis spontané
Réponse de Rainbow Chalk
Dear Kyle,
Thank you for your feedback.
We sincerely apologise for the frustration and inconvenience you’ve experienced. As a small, family-run business, we are deeply committed to providing exceptional service to all our customers.
Please rest assured that this matter is being thoroughly reviewed internally, and we will be discussing it with the relevant departments.
As a goodwill gesture, we will offer you a full refund for your order which will be processed immediately.
Once again, please accept our sincere apologies.
Warm wishes
Team Rainbow Chalk Markers
Réponse de Rainbow Chalk
Dear Lyddia,
Many thanks for your lovely feedback.
Warm wishes
Team Rainbow Chalk Markers
Great quality product
The colour of the product turned out excellent and is of high quality. Delivery was prompt as well and no issues.
13 janvier 2025
Avis spontané
Réponse de Rainbow Chalk
Dear Dimi,
Thank you for your wonderful review.
It's fantastic to know that we met your expectations and we hope to welcome you back as a customer.
Warm wishes,
Team Rainbow Chalk Markers
I was not told initially how long my…
I was not told initially how long my order would take to arrive. When I rang to inquire, I was told that someone would telephone me the same afternoon. They failed to ring. Fortunately the order arrived the next day.
4 janvier 2025
Réponse de Rainbow Chalk
Dear Ann,
Thank you for your feedback!
We sincerely apologies for the frustration you've recently experienced. As a small, family-run business, we are deeply committed to providing exceptional service to all our customers. Having looked more into this issue, I can confirm that one of our customer service team member tried to call you on the phone number that you had provided us with to confirm next day delivery.
We are glad it reached you the following day and we hope you enjoyed reviving your tiles with our grout pen.
Warm wishes
Team Rainbow Chalk Markers
Réponse de Rainbow Chalk
Dear Russell,
Thank you for your feedback.
Could I kindly ask you to email us at info@rainbowchalk.com with more details. This will be very helpful to us as our internal product technician can have look at the issue that you experienced.
Many thanks.
Kind regards
Rainbow Chalk Team
I have tried many grout revivers over…
I have tried many grout revivers over the years and none of them work. Until yours they are brilliant work so good.
10 décembre 2024
Réponse de Rainbow Chalk
Hello Chas,
Thank you for your wonderful 5 star review. We are thrilled to hear that you had a successful experience with our grout pen.
Warm wishes,
The Rainbow Chalk Markers Team
Réponse de Rainbow Chalk
Dear Noel,
thank you for taking the time to give us a 5 star review. We hope you enjoyed your project with our popular grout pens and we are pleased to hear that you would recommend us to others.
All the best
Juliane
Rainbow Chalk Marker.
Don't buy a tub of grout, buy a grout pen
It arrived in good time and the grout pen was brilliant. Great colour match and easy to use.
Definitely buy one again !
2 décembre 2024
Réponse de Rainbow Chalk
Dear Philip,
many thanks for fabulous review. We are pleased that you had a great experience with the delivery service and enjoy using the Grout Pen. Best wishes,
Rainbow Chalk Markers
Réponse de Rainbow Chalk
Dear Mrs Buxton,
thank you very much for your glowing review. We are pleased to hear that you had a positive experience with our delivery service and are a fan of our colour range.
Warm wishes from the Rainbow Markers Team
Easy to order
Easy to order, good turn round on delivery, took three days from date of order. Well packaged.
13 novembre 2024
Réponse de Rainbow Chalk
Dear Tracie,
Thank you for your kind words.
We are pleased to hear that the order process from start to finish went smoothly. We hope you enjoyed using the chalk paint for your project.
Warm wishes
Juliane
Rainbow Chalk Markers
Why doesn’t this come with replacement…
Why doesn’t this come with replacement tips 😡 pen is no good after the tip is gone, never buying your pen again 👎
23 novembre 2024
Avis spontané
Réponse de Rainbow Chalk
Dear Judy,
we are really sorry to hear that you are not having the best experience with our pens. To ensure longevity of the pen tips, we advise to use gently pressure to activate the pen and continuously use little pressure when painting. The pen tips can also be flipped to the other side once one has worn out. I hope this tip is of help and you can enjoy the pen for your project.
Warm wishes from the Rainbow Chalk Markers Team
Réponse de Rainbow Chalk
Thank you for taking the time for reviewing us and awarding us with 5 stars :)
Warm wishes
Team Rainbow Chalk Markers
Super quick delivery & great product
Super quick delivery & great product. Very happy customer 😀
2 novembre 2024
Réponse de Rainbow Chalk
Dear Jayne,
happy customers make us happy too.
Thank you for taking the time for the fabulous 5 star review.
It's very much appreciated.
Kind rgards
Team Rainbow Chalk Markers
Product arrived very quickly from me…
Product arrived very quickly from me ordering. Very well packed. Haven't used paint yet but it does look very good quality. Extremely well informed on when to expect the delivery
3 novembre 2024
A good and safe experience.
Ordering process swift and efficient.
Payment sounds safe and secure.
Delivery as expected.
Pricing competitive.
5 novembre 2024
The 'One' paint
I've used the 'One' paint many times and it is fantastic. A small tin goes a long way and covers beautifully. First time I've ordered direct and the process was easy and fast.
4 novembre 2024
Did not write on an oily surface as…
Did not write on an oily surface as stated in the writeup.
29 octobre 2024
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