My experience with **Rapid Express…
My experience with **Rapid Express Moving and Storage (rapidexpressmoving.com)** has been completely unacceptable.
Rapid Express was the carrier that physically picked up my family’s belongings for our move from **Tucson, Arizona, to Jacksonville, Florida**. I originally booked through Coastal Moving Services and was quoted for **560 cubic feet** after sending photos of all of my belongings.
Then pickup day arrived.
The Rapid Express crew looked at everything and told me that the 560 cubic feet I had already paid for would take only about **half of my belongings**.
And the price to take the rest?
**Approximately $5,000 more.**
Not weeks before the move. Not while I still had time to compare companies or make another plan.
**On pickup day.**
My family was already committed to an interstate move. I could not suddenly produce another $5,000, so I had to make a decision no customer should be forced to make under that kind of pressure.
I left behind and threw away roughly **half of my furniture**.
Beds. Furniture. Household belongings we had expected to take to our new home.
Gone.
And somehow, that was only the beginning.
It has now been approximately **six weeks since Rapid Express picked up my belongings**.
When I recently called to find out what was happening, I was told something I genuinely did not expect to hear:
**My belongings are still in Arizona.**
Six weeks.
My family has already moved from Arizona to Florida, yet the belongings Rapid Express picked up apparently have not even left Arizona.
So I asked the obvious question:
**When will they be delivered?**
The answer?
There is **no delivery date assigned**, and they **do not know when my belongings will be delivered**.
Read that again.
Rapid Express has had possession of my property for approximately a month and a half, and I still cannot get a meaningful delivery date.
To be fair and precise, the original **560-cubic-foot estimate came from Coastal Moving Services**, not Rapid Express.
But Rapid Express is the company that:
* physically arrived to pick up my belongings
* told me at pickup that the purchased space would take only about half of them
* requested approximately **$5,000 more**
* took possession of the belongings I was able to send
* has now had those belongings for approximately **six weeks**
* told me they are still in Arizona
* cannot provide me with an assigned delivery date
That distinction matters.
So does responsibility.
When a moving company takes possession of a family’s belongings for an interstate move, customers should not have to spend weeks wondering where their property is or whether anyone can even tell them when it will arrive.
**Six weeks with no delivery date is not a minor inconvenience.**
It means living in a new state without your belongings while the company holding them cannot give you a clear answer about when you will see them again.
Based on my experience, **I would never use Rapid Express Moving and Storage again.**
If you are considering **Rapid Express Moving and Storage / rapidexpressmoving.com**, get absolutely everything in writing before your belongings go onto the truck:
**The cubic footage. The exact price. What happens if the carrier disputes the estimate. Any additional charges. The pickup terms. The delivery window. And who is responsible once your property is loaded.**
Do not rely on verbal assurances when your entire household is sitting on the curb and the truck is already at your door.
I wish someone had warned my family before we learned that lesson the expensive way.