Applied for a loan last year and unfortunately was declined but was given steps to reapply at a later stage with the nod that if I were to do said steps, they would approve... voila, applied 6 m... Voir plus
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Lisez les avis des autres
Went though Driva to get matched with this company, got emails saying “Great news — your personal loan application looks great “ To saying unfortunately they weren’t able to give me a loan Why m... Voir plus
L'entreprise a répondu
Carmen has been lovely to deal with, super quick response to everything I have asked and has been nothing but helpful. Thanks rapid loans for all your help!
L'entreprise a répondu
Great service, Assisted me when no one else would. Greatly appreciated. Was given a follow up call before first payments were due, making sure I was happy with dates etc. The lady was very frien... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Rapid, we’re here to help you ‘Unlock the Road Ahead’ with personal and auto loan options that feel straightforward, supportive and designed for real life. Since 2003, we’ve helped more than 50,000 Australians fund what matters most — whether that’s upgrading the car, refreshing the home or planning that dream holiday. Our focus is on flexibility and reliability. We understand that everyone’s circumstances are different, so our auto and personal loan products are built to give you options that fit your needs. Our secure online portal allows you to upload your essential application documents quickly and conveniently, and our team is here to guide you at every step. As a trusted lender with over two decades of experience, we’re proud to support Australians in moving forward with confidence. At Rapid, we make borrowing feel easier and more transparent, so you can focus on the next chapter — wherever the road is taking you.
Coordonnées de contact
Miami, 4220, Gold Coast, Australie
- 1300 727 431
- customerservice@rapidloans.com.au
- rapidloans.com.au
3,6
Moyen
36 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Carmen has been lovely to deal with
Carmen has been lovely to deal with, super quick response to everything I have asked and has been nothing but helpful.
Thanks rapid loans for all your help!
18 mars 2026
Avis spontané
Réponse : Rapid Loans
Great to hear Yolanda, thank you for sharing your positive experience with Rapid Loans.
Great experience!
Applied for a loan last year and unfortunately was declined but was given steps to reapply at a later stage with the nod that if I were to do said steps, they would approve... voila, applied 6 months later and as promised, loan was approved.
Process was very simple and Carmen and Gemma were very helpful and responsive.
I originally applied through Driva, which added considerable time, but next time applied direct, process took about 2 days and then had the money in my bank that night after signing the contract.
10/10 would recommend.
5 mars 2026
Avis spontané
Réponse : Rapid Loans
Hi Joel,
Thanks so much for sharing your experience! While it’s never ideal to be declined at first, we’re glad the steps we provided helped and that your second application went smoothly.
Carmen and Gemma will be delighted to hear your kind feedback, and it’s great to know the direct application made the process quick and easy. We really appreciate the recommendation.
Went though Driva to get matched with…
Went though Driva to get matched with this company, got emails saying “Great news — your personal loan application looks great “
To saying unfortunately they weren’t able to give me a loan
Why make statements like that getting people hopes up to be declined
Would give zero stars if I could
It’s not the fact of not getting a loan got one with another lender, it just the down right wrong stay away👍
3 mars 2026
Avis spontané
Réponse : Rapid Loans
Hi Lee,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can feel when your application is not successful.
Setting clear expectations is very important to us, and we’re disappointed to hear we fell short in your case. We’d truly appreciate the opportunity to look into this further and would encourage you to reach out to idr@rapidloans.com.au so our team can respond to you directly.
This company is the worst
This company is the worst, they lie regarding internet rates. The customer service is less then par. Do your home work do not use them they are the pits
17 février 2026
Avis spontané
Réponse : Rapid Loans
Hi Dale,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can feel when expectations around internet rates and customer service aren’t met.
Providing clear information and supportive service is very important to us, and we’re disappointed to hear we fell short in your case. We’d truly appreciate the opportunity to look into this further and address your concerns.
Our IDR team will investigate this and contact you directly.
Thank you again for your feedback, it helps us improve.
Had an awesome experience with rapid…
Had an awesome experience with rapid loans. I was after a specific amount and no one else was willing to even give me a chance or anything near to what I was after. Huge thank you to Callum L!
11 février 2026
Avis spontané
Réponse : Rapid Loans
Thank you for sharing your experience Mia! We're so glad everything met your expectations and we were able to assist. It is truly rewarding to hear that you have experienced a positive impact.
Great experience
Great experience, in handling the finance side of the loan and quite prompt in answering questions in relation to the loan.
11 février 2026
Avis spontané
Réponse : Rapid Loans
Thank you for your feedback! We are glad you had a great experience and that we could make it as smooth and prompt as possible.
Great service
Happy, helpful service
Vanessa was super quick to resolve my issue.
Many thanks
10 février 2026
Avis spontané
Réponse : Rapid Loans
Thank you for taking the time to leave such lovely feedback, and I’m glad we could resolve your issue promptly.
Very happy with thier service so far
Very happy with thier service so far. Willing to listen and take into account circumstances, providing the help needed when I was at the end of the line.
Have been punctual and great communication, calling and sending out the necessary confirmations before first repayment.
Highly recommended
11 février 2026
Avis spontané
Réponse : Rapid Loans
Hi Derran!
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience.
We’re pleased to hear that we were able to provide the support you needed and that our communication and processes met your expectations. We understand how important it is to feel heard and supported, especially during challenging times.
Your recommendation means a great deal to us, and we look forward to continuing to assist you.
Sarah helped me and did everything in…
Sarah helped me and did everything in her power to get me a new car. She was polite and knowledgeable. Would definitely recommend to friends and family.
26 janvier 2026
Avis spontané
Réponse : Rapid Loans
Love hearing this! Thanks for sharing your positive review, Sarah. Enjoy your new car :)
They’re just money hungry and charge…
They’re just money hungry and charge excessive interest. Do not loan from these people.
29 janvier 2025
Avis spontané
Réponse : Rapid Loans
Hi Anon, sorry you've had a bad experience with Rapid. If you're an existing customer, we may be able to support. Please reach out to customerservice@rapidloans.com.au
Vanessa was amazing helped me out and…
Vanessa was amazing helped me out and got it done quick highly recommend her thank you Vanessa
28 janvier 2026
Avis spontané
Réponse : Rapid Loans
Great to hear, thanks for sharing your feedback Daniel and all the best with your loan :)
IM SO ANGRY
IM SO ANGRY! I NEVER ACTUALLY APPLIED FOR A LOAN I MERELY CHECKED THEM OUT I PUT A DEW DETAILS IN THEN NEXT THING THEYRW DOING CREDIT CHECKS, 2 in 2 months. Completely destroyed my credit rating! I’m fuming
18 décembre 2025
Avis spontané
Réponse : Rapid Loans
Hi Chantell,
Thank you for raising your concerns — we understand how upsetting it can be to see activity on your credit file that you weren’t expecting.
We’ve reviewed our records and can see that multiple loan applications were submitted over a short period, which triggered the credit enquiries you’re referring to.
While we can't discuss individual application details publicly, our customer experience team has emailed you today. We encourage you to reply to the email so we can work through this with you directly.
Thank you,
Rapid Loans
100% applied online so easy
Everything was applied online, my contact Lucas.J did an awesome job helping me with consolidation loan. One payment has never been so easy, saving me a few hundred dollars.
16 décembre 2025
Avis spontané
Réponse : Rapid Loans
Great to hear, thanks for sharing your positive experience Nick.
Professional and helpful
The team was professional, helpful, and quick to respond. They explained everything clearly and made the intial process smooth and stress-free. Highly recommend their customer service department.
8 décembre 2025
Avis spontané
Réponse : Rapid Loans
Great to hear, thank you for sharing the positive feedback David :)
Worst company it's like they want you…
Worst company it's like they want you to fail, my circumstances changed less money coming in and rent going up and bad on me but I just couldn't keep up with payments but was still paying something asked for financial hardship one of their employees told me to do that and they wanted me to pay an unbelievable amount up front and then three other payments then back to normal payments, struggling with the fortnightly payment but that was what was offered to me for financial hardship nothing at all like what the employee told me it would be. Don't really listen to what you're saying, I wouldn't recommend to anyone.
5 décembre 2025
Avis spontané
Réponse : Rapid Loans
Hi Tina, we're sorry to hear you've had a poor experience. We've escalated this feedback to the Loan Management team, and a leader will reach out to you directly tomorrow morning to discuss further and try to reach a resolution.
Would recommend Rapid Loans
Would recommend Rapid Loans. Rang me back after my initial enquire really quickly which I didn’t get with 2 other companies I tried to engage with. Professional and friendly first point of contact in Customer Service. Paper work for application pretty straightforward.
4 décembre 2025
Avis spontané
Réponse : Rapid Loans
Fantastic! Thanks for sharing your positive experience, Melissa.
Good process
I thought the whole process of getting the info pack to fill out my loan application was really good. Good customer service.
4 décembre 2025
Avis spontané
Réponse : Rapid Loans
Thanks Evan, this is great to hear. I hope you continue to have a positive experience with Rapid :)
Thoughtful services
Thoughtful services, rang and also sent an email before my first payment is due.
3 décembre 2025
Avis spontané
Réponse : Rapid Loans
Thanks so much for the positive feedback Pina. Please continue to reach out if you need support.
Great service
Great service, Assisted me when no one else would. Greatly appreciated.
Was given a follow up call before first payments were due, making sure I was happy with dates etc. The lady was very friendly & helpful, Over all good experience which is a breath of fresh air 🙂.
Thanks RL.
26 novembre 2025
Avis spontané
Réponse : Rapid Loans
Thanks for sharing this fantastic feedback Ian, the team at Rapid really appreciates it!
Réponse : Rapid Loans
Great to hear and thank you for sharing Rose.
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