Lucas in customer service was a huge help—truly outstanding support. He handled everything with common sense and didn’t waste time going back and forth. When there’s an issue, they take care of it... Voir plus
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Lisez les avis des autres
These radios are just the right size, great volume (especially since my hearing is shot). Received timely, and so darn easy to use. Opened up the box, turned on radios and WALA called my wife and it... Voir plus
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Love, rapid radio got a couple of them for buddies while we were doing security with different companies that were on the same site as us we now use them just as friends some of them use them still fo... Voir plus
L'entreprise a répondu
They told me these would work up to 30 miles offshore, I purchased for boating, doesn’t even work 15 miles out. Don’t waste your money if that is why you are interested. Also never knew that there was... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
Coordonnées de contact
829 Forest Hill Ave SE, 49546, Grand Rapids, Etats-Unis
- (616) 227-3466
- info@rapidradios.com
- rapidradios.com
4,4
Excellent
307 avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Excellent service
Excellent service! My battery stopped charging and I received a free replacement. Very timely service and outstanding support
16 février 2026
Avis spontané
Réponse de Rapid Radios
Thank you for your feedback! We’re thrilled to hear that our team was able to provide timely support and get your battery replaced quickly. It’s wonderful to know you had an excellent experience with our service.
– The Rapid Radios Team
I bought 2 radios
I bought 2 radios, had them shipped to Florida. The shipping was kind of slow. I almost missed them, but then sent one home to Michigan with my wife and we were able to talk from Michigan to Florida and back flawlessly. I would say they work great. And I have since bought 2 more
2 février 2026
Avis spontané
Réponse de Rapid Radios
Thank you for your feedback and for sharing your experience. We appreciate your patience with the shipping and are glad to hear your radios worked flawlessly between Florida and Michigan. It means a lot to us that you came back and added two more to your group. If you ever need assistance, we’re always here to help.
– The Rapid Radios Team
I’ve been very happy with my purchase…
I’ve been very happy with my purchase of two rapid radios. In fact, I just purchased a third radio today.
12 février 2026
Avis spontané
Réponse de Rapid Radios
Thank you for your continued support. We’re glad to hear you’ve been happy with your radios, and we truly appreciate you coming back to add another to your group. If you ever need anything, our team is always here to help.
– The Rapid Radios Team
Five Stars
Five Stars! ⭐️ ⭐️⭐️⭐️⭐️
I purchased Rapid Radios after seeing how well they work. We were on a family vacation and my sister had hers. We went all over Kentucky and had the ease and convenience communicating. When one family member went back to Georgia the communication was still perfectly clear. So I made my purchase and also my niece made her purchase. We do group reps a lot and are delighted to have the ease of communicating in a group without having to dial cell phones. Hope we never have a disaster but feel so at ease knowing we will be able to connect with our extended family.
Great product and excellent service! Thank you Rapid Radios!
21 janvier 2026
Avis spontané
Réponse de Rapid Radios
Thank you for sharing your experience! We’re so glad to hear how well Rapid Radios have helped keep your family connected across states and during your travels. It’s great to know the convenience, clarity, and group communication have made a difference for you and your family. We truly appreciate your support and are always here if you need us.
– The Rapid Radios Team
Very good assistance real fast prompt…
Very good assistance real fast prompt easy access
10 février 2026
Avis spontané
Réponse de Rapid Radios
Thank you for your kind words! We’re glad to hear you received fast, prompt, and easy assistance. Providing quick and accessible support is always our goal, and we truly appreciate your feedback.
– The Rapid Radios Team
These radios is AWESOME
These radios is AWESOME! I bought them about 4 months ago, service has been exvellent with no issues at all. I had an issue where I accidentally damaged my radio, and Patsy with customer service was so helpful and got a replacement sent out to me right away. All correspondces with them I choose to do email and was responded to very quickly each time. I did call during business hours once or twice and there was no wait time on hold.
Overall great product, great customer service, and so worth it for the money spent.
6 février 2026
Avis spontané
Réponse de Rapid Radios
Thank you for the awesome review! We’re so glad to hear your radios have been working excellently and that you’ve had such a positive experience with both the product and our team. It’s great to know Patsy was able to assist you quickly and get a replacement out right away, and that our email and phone support have been responsive and easy to reach.
We truly appreciate your support and are happy to hear the radios have been worth the investment.
– The Rapid Radios Team
Customer Service was very polite and…
Customer Service was very polite and resolved my issue on the first call and they were extremely efficient handling my issue within just a few minutes.
5 février 2026
Avis spontané
Réponse de Rapid Radios
Thank you for sharing your experience! We’re glad to hear our customer service team was polite, efficient, and able to resolve your issue on the first call. Providing fast and helpful support is very important to us, and we truly appreciate your feedback.
– The Rapid Radios Team
Rapid Radios Customer Service is great!
Rapid Radios are great. One year on, there was an issue of more radios being listed than i had purchased when i went to renew my licenses. I contacted customer support and explained my problem. A delightful woman named Patsy collected the information and quickly set things right. Kudos to Rapid Radio and Patsy!
2 février 2026
Avis spontané
Réponse de Rapid Radios
Thank you for sharing your experience! We’re glad Patsy was able to quickly resolve the issue and get everything sorted for your renewal. It’s wonderful to hear that our team provided helpful and friendly support, and we truly appreciate your kind words and continued trust in Rapid Radios.
– The Rapid Radios Team
This company is impressive
My radios are great, super easy to set up and use plus they are a great build quality. The service has been flawless and crystal clear. This company itself is very impressive, incredibly accessible and helpful. It's hard to find that kind of "human" help in a lot of companies these days but rapid radio never disappoints.
3 février 2026
Avis spontané
Réponse de Rapid Radios
Thank you for your kind words! We’re glad to hear you had a positive experience and found our team professional and honest. We truly appreciate your support and look forward to continuing to serve you.
– The Rapid Radios Team
Professional and honnest people
Professional and honnest people
Great business to work with
30 janvier 2026
Avis spontané
Réponse de Rapid Radios
Thank you for your kind words! We’re glad to hear you had a positive experience and found our team professional and honest. We truly appreciate your support and look forward to continuing to serve you.
– The Rapid Radios Team
I have expanded my family talk group…
I have expanded my family talk group recently and we were having some trouble getting a couple of the radios to work. Turns out the problem was on our end, not with the radios. Selina was very attentive to our situation and went above and beyond to resolve the issue. I have had nothing but positive things to say about the customer service I have received and have purchased more radios for my family. Thank you Selina!
28 janvier 2026
Avis spontané
Réponse de Rapid Radios
Thank you for sharing your experience! We’re glad to hear the issue was quickly identified and resolved, and that Selina was able to provide the attentive, above-and-beyond support we strive for. It means a lot to know you’ve had such positive experiences with our customer service and that you’ve continued to expand your family group with additional radios. We truly appreciate your support and will be sure to pass along your kind words to Selina.
– The Rapid Radios Team
Customer Service was great!
I was having trouble getting my radios connected and Patsy M. was wonderful. She helped me take care of the issue and got my radios back on line. Thank you Patsy!
28 janvier 2026
Avis spontané
Réponse de Rapid Radios
Thank you for the great review! We’re so happy to hear that Patsy M. was able to help you get your radios connected and back online quickly. She truly does a wonderful job taking care of our customers. We appreciate you taking the time to share your experience and thank you for choosing Rapid Radios.
– The Rapid Radios Team
FALSELY ADVERTISED
All advertising states Radios will work without Cell coverage. I only researched after the purchase and found it when SHTF, and we have no cell coverage, THESE RADIOS WILL NOT WORK!
DO NOT BUY, FALSE ADVERTISING
26 janvier 2026
Avis spontané
Réponse de Rapid Radios
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify.
Rapid Radios operate on a nationwide push-to-talk network that uses LTE infrastructure, which is different from traditional cellular voice and text services. This allows the radios to work in many situations where cell phones may struggle, but they do require network infrastructure to function and are not designed to operate if all networks are completely offline. We understand how this distinction can be confusing, especially for customers purchasing with emergency preparedness in mind.
We do aim to be transparent about how our products work. Information regarding coverage, service requirements, and limitations is outlined on our product pages, FAQs, and coverage map so customers can confirm availability in their area prior to purchasing. For those specifically looking for a network-independent option for emergency or SHTF scenarios, we also offer My Emergency Radio, which is our HAM radio solution designed for that purpose.
We will be reaching out to you directly to discuss this further and are hopeful to turn your 1-star experience into a 5-star one.
– The Rapid Radios Team
Great Customer Service!!
We lost a radio and Joshua Green and Marissa R. bent over backwards to get us a new one. Once it was sent it was incorrectly programmed and our other radios could not link into the system. Once they found out we were having these issues they immediately sent us 4 new radios but only charged us for one. Finally, when I returned the one new radio and the three old radios, Marissa followed back up with to make sure we got up and running!! Great customer service and great product! Kudos to their team! Rich T.
22 janvier 2026
Avis spontané
Réponse de Rapid Radios
Thank you so much for taking the time to share this detailed feedback, Rich! We’re thrilled to hear that Joshua Green and Marissa R. were able to step in and take great care of you. While we’re sorry for the initial hiccups, we’re glad our team was able to act quickly, make things right, and ensure everything was fully up and running.
Your kind words mean a lot to us, and we’ll be sure to pass this along to Joshua and Marissa—they’ll really appreciate the kudos. Thank you for trusting Rapid Radios and for being such a great customer!
– The Rapid Radios Team
They are Great and enjoy them so far…
They are Great and enjoy them so far hope they lost forever I recommend for family that want good cheap walkie-talkies that are not for going out of cellphone range
3 janvier 2026
Avis spontané
Réponse de Rapid Radios
Thank you for your feedback and recommendation! We’re glad to hear you’re enjoying your radios and that they’re working well.
– The Rapid Radios Team
These radios suck
These radios suck. They constantly cut in and out and shut off randomly or disconnect from the group. For $1000 I would’ve kept using phones if I knew these were gonna be that bad. I tried reaching out to customer support and of course no response on their junk product.
22 janvier 2026
Avis spontané
Réponse de Rapid Radios
We’re very sorry to hear about the issues you’ve experienced and understand how frustrating this must be. With the lack of information provided, we cannot find any correspondence or locate you as a customer in our system. We have requested your contact information so we can further assist you.
We are more than happy to help troubleshoot your radios to determine the cause of the issues and find the best solution. Our team takes all feedback seriously, and we want the opportunity to work with you directly to ensure your radios are functioning properly and resolve this experience.
– The Rapid Radios Team
I'm disappointed with the no fee hype. It may not be a monthly fee but it might as well be. I just renewed for $100. If that's not a fee then what is it? Whether you charge monthly or yearly.
I previously wrote a not so positive review regarding the renewal fee for Rapid Radio. When first purchased I was totally unaware of the yearly renewal fee. When I discovered it, I reached out to Rapid Radio and NEVER received a reply to my inquiry. I just felt that the way the renewal was handled lacked upfront honesty. I researched the site information and never saw the renewal policy. I just think the renewal information needs to be prominent in your advertising. When you hear people like Sean Hannity say NO monthly fees that is misleading. They should say there is a yearly renewal charge.
I am thankful to have the radios. My wife is mostly home bound and gives me comfort knowing she can reach out to me in an emergency. Thank you for your understanding.
20 janvier 2026
Avis spontané
Réponse de Rapid Radios
Thank you for sharing your feedback — we understand your frustration and appreciate the opportunity to clarify.
When we state “no monthly fees,” we mean exactly that: there is no recurring monthly charge. The service includes the first year at no cost, and after that there is an annual service fee of $50 per radio, which covers nationwide push-to-talk service, network access, and ongoing support. This pricing is outlined on our product pages, FAQs, and order confirmation emails.
That said, we completely understand that an annual fee can still feel like a recurring cost, and we’re sorry if the wording caused any disappointment. Transparency is important to us, and we appreciate feedback like yours as it helps us improve how we communicate our pricing.
We will be reaching out to you directly to discuss this further, and we hope to have the opportunity to turn your 1-star experience into a 5-star one.
– The Rapid Radios Team
Excellent company
Excellent company, great product!
Patsy, in customer service is the BEST, she's always prompt to respond and provides accurate information and assistance, she's the star of your organization.
Our company has 12 radios and love them! They function as described.
Emergency Training Center of Montana
21 janvier 2026
Avis spontané
Réponse de Rapid Radios
Thank you so much for the wonderful review! We truly appreciate your kind words and your trust in Rapid Radios. Patsy will be thrilled to hear your feedback—she absolutely is a star, and we’re lucky to have her on our team. We’re also glad to hear your 12 radios are working exactly as expected and supporting the important work you do at the Emergency Training Center of Montana. Thank you again for your support!
– The Rapid Radios Team
RAPIDLY RUN AWAY!
RAPIDLY RUN AWAY!
Rapid Radios completely failed to deliver on their own promises. I paid for expedited shipping—1 to 2 business days—and not only did nothing ship by then, but a full week later, my event day has arrived and my order still hasn’t left their warehouse. Despite their listing, they claimed it was about “processing”—but even that wasn’t done. They gave me a tracking number that never got to UPS. i thought they would be better than an overseas fly by night company but they are worse! If you want reliability, do yourself a favor—run from “Rapid” Radios, because there’s nothing rapid about them.
21 janvier 2026
Avis spontané
Réponse de Rapid Radios
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been, especially with an important event on the line. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused by the shipping and processing delays.
Our team is currently reaching out to you directly so we can review what happened, address your concerns, and work toward a resolution as quickly as possible. We appreciate you bringing this to our attention and hope to have the opportunity to make this right.
– The Rapid Radios Team
“Misleading by Design: Read This Before You Buy”
To bad i can't give a negative 10 stars
I didn’t misunderstand Rapid Radios — I was misled.
There is a clear and repeated pattern in their advertising and responses: they avoid plain language and rely on technical wordplay to obscure material facts that would obviously reduce sales if stated honestly upfront.
Here are the facts, stripped of spin:
• These “radios” REQUIRE a cellular SIM card
• They REQUIRE active LTE/4G infrastructure
• If cellular networks go down, these radios DO NOT WORK
• That fact is not clearly disclosed in their advertising
• “No monthly fees” is technically true but deliberately misleading, because a mandatory annual SIM renewal exists after year one
• Contacts and functionality can be remotely controlled or disabled by the company
• This is not independent radio communication — it is a locked, talk-only cellular device
Rapid Radios repeatedly uses phrases like:
“not the same as cell phones,”
“different infrastructure,”
“nationwide coverage,”
“no monthly fees,”
—all while carefully avoiding the one sentence that actually matters to consumers:
These devices are useless without cell towers.
I purchased these specifically for emergency preparedness — when networks fail. That use case is exactly what their marketing strongly implies, while quietly excluding the critical dependency that defeats the purpose entirely.
Reading through dozens of reviews shows the same response pattern over and over:
• deny deception
• redefine words
• redirect to fine print
• claim transparency without practicing it
This is not honest marketing — it is semantic manipulation.
In my opinion, this crosses from aggressive advertising into deception. A reasonable consumer would absolutely believe these radios function independently during outages. The company knows that clarifying the cellular dependency would drastically reduce sales — and that is precisely why it is buried, minimized, or framed in evasive language.
People should know exactly what they are buying:
A proprietary, subscription-dependent, cellular push-to-talk device — not an emergency radio, not a prepper solution, and not a network-independent communication tool.
I regret the purchase, and I regret trusting a company that relies on word games instead of transparency.
“These Are Not Radios — They’re Locked Cellular Devices”
“Emergency Radios That Don’t Work Without Cell Towers”
“Misleading by Design: Read This Before You Buy”
“Not What Reasonable Buyers Are Led to Believe”
“This Product Fails the One Scenario It’s Marketed For”
“Requires Cell Towers — That Fact Changes Everything”
“Works Only If Cellular Networks Are Up”
“Critical Dependency Not Clearly Disclosed”
“Marketing Relies on Wordplay, Not Transparency”
“Read the Fine Print Before Trusting Your Safety”
“When ‘No Monthly Fees’ and ‘Nationwide’ Don’t Mean What You Think”
“Semantics Over Substance”
“This Is a Cellular Service Disguised as a Radio”
“Confidence in Advertising, Silence on Reality”
“If You’re Buying for Emergencies, Read This First”
“This Is Not Emergency Communication — Period”
“False Sense of Security Is Worse Than No Radio at All”
“Selling Safety While Hiding the Catch”
16 janvier 2026
Avis spontané
Réponse de Rapid Radios
Thank you for taking the time to share your concerns. We’re sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few important points for anyone considering our products.
Rapid Radios are Push-to-Talk (PTT) devices that operate over nationwide LTE infrastructure. This information is disclosed on our product pages, FAQs, landing pages, and in our post-purchase emails. The first year of service is included with each radio, and after that, the annual service renewal is $50 per radio. There are no monthly subscriptions, contracts, credit checks, or automatic billing requirements.
Our radios do rely on network infrastructure to function, which is why we also provide a coverage map on our website so customers can confirm service availability in their area before purchasing. While they operate on a different system than standard cell phone voice and text services, they are not intended to replace traditional emergency communication tools in scenarios where all infrastructure is unavailable.
For customers specifically seeking off-grid or emergency-only communication, we also offer the My Emergency Radio, which is our HAM radio solution designed for emergency preparedness use cases.
We have requested your contact information and are hoping to speak with you directly regarding your experience so we can better understand your concerns and address them appropriately.
We would genuinely appreciate the chance to turn your 1-star experience into a 5-star one.
– The Rapid Radios Team
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