Lucas in customer service was a huge help—truly outstanding support. He handled everything with common sense and didn’t waste time going back and forth. When there’s an issue, they take care of it... Voir plus
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Lisez les avis des autres
These radios are just the right size, great volume (especially since my hearing is shot). Received timely, and so darn easy to use. Opened up the box, turned on radios and WALA called my wife and it... Voir plus
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Love, rapid radio got a couple of them for buddies while we were doing security with different companies that were on the same site as us we now use them just as friends some of them use them still fo... Voir plus
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They told me these would work up to 30 miles offshore, I purchased for boating, doesn’t even work 15 miles out. Don’t waste your money if that is why you are interested. Also never knew that there was... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
Coordonnées de contact
829 Forest Hill Ave SE, 49546, Grand Rapids, Etats-Unis
- (616) 227-3466
- info@rapidradios.com
- rapidradios.com
4,4
Excellent
307 avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We recently purchased Rapid Radios for…
We recently purchased Rapid Radios for our kids so they could stay in touch with us, and we’re beyond impressed. When cell phone towers went down in our area, these radios became absolutely essential. We were still able to communicate clearly and continue our delivery routes without a hitch.
They’re incredibly easy to use—even for our younger kids—and the sound clarity is excellent. Battery life has also been impressive, lasting us through busy days without needing a recharge. We’re already considering purchasing more for other family members. Highly recommend for both everyday use and unexpected situations!
9 juillet 2025
Avis spontané
Réponse de Rapid Radios
Thank you for sharing your experience! We’re thrilled to hear our radios have been a reliable lifeline for your family, especially during those outages. It’s great to know they’re easy to use, have clear sound, and strong battery life — all key features we strive for. We truly appreciate your recommendation and look forward to helping your family stay connected in the future.
— The Rapid Radios Team
Great customer service quick response…
Great customer service quick response of their team from inquiry
8 juillet 2025
Avis spontané
Réponse de Rapid Radios
Thanks for the feedback! We’re happy to hear our team provided a fast and helpful response to your inquiry.
— The Rapid Radios Team
Works in the Rocky Mountains
Their radios have been a great resource for our family to stay in touch, we live in the Rocky Mountains and cell phones don’t always work. So far these have been great even with sporadic signal.
8 juillet 2025
Avis spontané
Réponse de Rapid Radios
Thank you for sharing your experience! We’re glad our radios have been a reliable way for your family to stay connected, especially in challenging mountain terrain. It’s great to hear they’re holding up well even with spotty signals.
— The Rapid Radios Team
Great tool!
We bought 6 of these a few weeks ago to have on our farm. They work amazing and would definitely recommend! They meet all of our needs and are definitely worth the money!
10 juin 2025
Avis spontané
Réponse de Rapid Radios
Thank you for your great feedback! We’re happy to hear the radios are working perfectly on your farm and meeting all your needs. We appreciate your recommendation and support!
— The Rapid Radios Team
Amazing Radios
These are a perfect solution for my family while vacationing, and I'm enjoying using them on the trails while out and about on our ebikes for group communication. I love these things!
8 juillet 2025
Avis spontané
Réponse de Rapid Radios
Thank you for your wonderful feedback! We’re glad our radios are the perfect solution for your family vacations and outdoor adventures. Enjoy staying connected on the trails!
— The Rapid Radios Team
I highly recommend Rapid Radios…
I have 15 radios on my account and they all work perfectly! If I ever do need any assistance my emails have been answered fully and satisfactorily and also very speedily! Customer service has been awesome! We love our radios and depend on them! I highly recommend Rapid Radios. You wont be disappointed!
Donna Tucker
Texas
7 juillet 2025
Avis spontané
Réponse de Rapid Radios
Thank you so much, Donna! We’re thrilled to hear that all 15 radios are working perfectly and that our customer service has been prompt and helpful. It means a lot to know you depend on our radios and highly recommend Rapid Radios. We truly appreciate your support!
— The Rapid Radios Team
Radios are quick & practical to…
Radios are quick & practical to operate, + Customer service is # 1 Thank you Erika.
6 juillet 2025
Avis spontané
Réponse de Rapid Radios
Thank you for your feedback! We're glad you find the radios quick and practical to use. We’ll be sure to pass your thanks along to Erika — we’re proud to have her on our team!
— The Rapid Radios Team
Issue Resolved
I gave a review with a one star due to the yearly renewal that I was not aware of and wanted to let everyone know that the company reached out and resolved my issue.
30 juin 2025
Avis spontané
Réponse de Rapid Radios
Thank you for updating your review. We’re glad we could connect and resolve the issue to your satisfaction. We appreciate your understanding and the opportunity to make things right.
— The Rapid Radios Team
Rapid radio great purchase
I bought 4 Radio‘s about a month ago? They are great radios batteries last a long time very clear charging fast.
27 juin 2025
Avis spontané
Réponse de Rapid Radios
Thank you for your review! We’re glad to hear you’re enjoying the radios and that the battery life, clarity, and fast charging are meeting your expectations.
— The Rapid Radios Team
The radios are perfect for my tweens
The radios are perfect for my tweens - i don’t want them to have regular phones but want to communicate for pickups or if they are in a different location than me (like our athletic club and at the pool while I’m in a different area). It’s a great and affordable solution. Customers service is extremely responsive with issues or questions too!
29 juin 2025
Avis spontané
Réponse de Rapid Radios
Thank you for your kind words! We're so glad our radios are a great solution for staying in touch with your tweens. It's wonderful to hear they're working well for your family's needs, and we’re always here to help when you need us!
— The Rapid Radios Team
Customer service to the rescue.
With all businesses, mistakes happen. It is how they are handled that matter and the way you are treated is extremely relevant. Rapid Radios proved once again why you should trust them and their products. Thumbs up to Patsy, who went above and beyond to help me out with my order.
More orders to follow
26 juin 2025
Avis spontané
Réponse de Rapid Radios
Thank you for your understanding and trust! We truly appreciate your perspective—how issues are handled makes all the difference. We're glad Patsy was able to provide the support you needed, and we’ll be sure to pass along your kind words. We look forward to serving you again soon!
— The Rapid Radios Team
Works just as advertised
Works just as advertised! Also tech support was very helpful and quick responding! Whatever you do don’t buy just one! You will be ordering more for your friends and family!
23 juin 2025
Avis spontané
Réponse de Rapid Radios
Thank you for the great feedback! We're glad the radios are working as advertised and that our tech support team was quick and helpful. We appreciate your support and are happy to have you as part of the Rapid Radios community!
— The Rapid Radios Team
they suck
first we had trouble activating the radios. then the main reason we baught them was so when we are ijn farm fileds that our phone dont work we could communicate if equipment broke down. These things dont work all the advertising is basically false . Called to try and return them and that was a waste of time and the support guy on the phone was terriable their whole gig is a sham
6 juin 2025
Avis spontané
Réponse de Rapid Radios
We’re really sorry to hear about your frustrating experience and truly appreciate you taking the time to share your feedback. It’s clear that the radios didn’t meet your expectations, especially in the situations you described, and we understand how disappointing that must be—especially when communication is so important in the field.
We also regret that your interaction with our support team didn’t meet the level of service we aim to provide. Your concerns are being taken seriously, and we’d like the opportunity to make things right.
We’ve requested your contact information and would like to call you directly to resolve this matter promptly. A representative will be reaching out to you as soon as possible.
Sincerely,
The Rapid Radios Team
Re-Newall
To start with, I had a very short wait time to be connected to support. Once connected, Patrick was very polite and knowledgeable. He quickly found the fix and corrected it. He explained a couple of other things about the radio that I was doing wrong. GREAT JOB!!
24 juin 2025
Avis spontané
Réponse de Rapid Radios
Thank you for sharing your experience! We’re glad to hear Patrick provided prompt, polite, and knowledgeable support, and that he was able to quickly resolve your issue. We appreciate your feedback and will be sure to pass along your kind words to him.
– The Rapid Radios Team
Shoshone National Forest
I was in the shoshone national forest. 45 miles from Farson, Wyoming and about that far from Lander, Wyoming. I talked to a friend in Rock Springs,Wyoming which is about 80 miles from where I was. Had 4 bars on the radio.
22 juin 2025
Avis spontané
Réponse de Rapid Radios
Thank you for sharing your experience! We’re glad to hear the radios provided strong signal and reliable communication even in remote locations like Shoshone National Forest. It’s great to know they kept you connected over long distances. We appreciate your support!
– The Rapid Radios Team
1st deceptive marketing no monthly…
1st deceptive marketing no monthly charge.but a yearly charge $50 per radio..also you can't program new people on your own radios.you have to have rapid radio to program new contacts. Also you have to have cell service for radios to work.take the radio in a no cell phone service area and see for your self..Should be a class action law suit against rapid radios.a
17 juin 2025
Avis spontané
Réponse de Rapid Radios
Hi Jeffrey,
Thank you for taking the time to share your feedback. We'd like to take a moment to clarify a few key points and ensure accurate information is provided:
No Monthly Fees – Our radios do not have a monthly fee. Each unit includes 12 full months of service with your initial purchase. After the first year, there is a $50/year renewal fee per radio to continue service. This fee is clearly stated in five areas across our website:
On the product page under “What’s Included”
In the FAQ page
In the Terms of Service
In our email communications
Across multiple landing pages
Programming New Contacts – Our radios are fully encrypted for your privacy and security. To ensure accurate and secure communication setup, we currently handle contact additions directly. If you need to add users, just let us know—we’re happy to take care of it promptly.
Cell Service Requirement – Our radios are LTE-based and use cell towers for connectivity, similar to mobile phones. That said, they are designed to work at a greater range and provide broader network coverage. Service is delivered across multiple major carriers, and the radios automatically switch between networks for the strongest connection. This information is included in our product specifications, FAQ page, landing pages, and we also provide a coverage map to help customers check service in their area.
Additionally, a representative from our team has reached out directly, leaving a voicemail and sending an email to further discuss your concerns. To ensure we have the correct contact details on file, we have also requested updated contact information and would greatly appreciate your help in providing it.
We’re committed to transparency, clarity, and customer satisfaction, and we’d welcome the opportunity to speak with you directly to help resolve any issues.
— The Rapid Radios Team
After Rapid Radios saw my 1 star review…
After Rapid Radios saw my 1 star review they gave me a 100% Full Refund
Just need to make this their standard policy not the exception
Dale
18 juin 2025
Avis spontané
Réponse de Rapid Radios
Thank you for your feedback. We're glad we were able to resolve the issue and provide a full refund. While we strive to ensure every customer has a great experience from the start, we truly appreciate you bringing your concerns to our attention.
Your input helps us improve, and we’re actively working to ensure our policies are clear, fair, and consistently applied across the board.
Thanks again for giving us the opportunity to make things right.
Best regards,
The Rapid Radios Team
Solved our Communication Problems
We highly recommend these radios! We love them for both of our businesses- DeBuck's Family Farm and New Lawn Sod Farm- Having one radio to carry that works for both businesses and the ability to have private groups is amazing! Prior we would have to carry a few radios. We are a farm that has a few spots on our fields that you could not get any reception- This was our solution. Love that I could assign the radios with each person of the crew name, so you know who radio is who's. It also shows the other members who is talking. It is easy to switch back and forth between crews! We have tested the distance for our drivers. Crystal clear! 5 STARS... I would give them 10 stars if we could. ⭐️⭐️⭐️⭐️⭐️
19 juin 2025
Avis spontané
Réponse de Rapid Radios
Wow — thank you so much for the incredible review! We’re thrilled to hear that our radios have made such a positive impact on your daily operations across both businesses. Knowing that you're getting crystal-clear communication even in the more remote areas of your fields is exactly what we aim for.
We’re especially glad to hear that the crew name assignments and private group features are making things more efficient and organized for your team. It’s feedback like this that motivates us to keep building practical, powerful solutions for hardworking businesses like yours.
Thanks again for the 5-star (and 10-star!) support — we truly appreciate it.
Best regards,
The Rapid Radios Team
Received radios promptly!
Received the raid in timely fashion, all in perfect condition and ready to go out of the box. Radios are already programmed and in total operational mode.
18 juin 2025
Avis spontané
Réponse de Rapid Radios
Thank you for the great feedback! We’re glad to hear your radios arrived quickly, in perfect condition, and ready to use right out of the box. It’s our goal to make setup as easy and seamless as possible, so we're happy to know everything met your expectations.
Thanks again for choosing Rapid Radios!
Best regards,
The Rapid Radios Team
Rapid Radios - Have 7 of them!
I purchased 6 Radios, 1 Base unit and 1 My Emergency Radio last year at the start of hurricane season. Turned out they were really handy during aftermath of storms including Helene so that we could talk to our children.
A couple of weeks ago while checking preparations for this season I discovered one of the radios not responding. Contacted their customer support and working with Hailey S. could not have been more satisfied with their service. She stayed right on the issue until I had all radios functioning. She was great. The company and product are great.
One note; I noticed some people complain about the annual renewal fee. I knew that was the case when I bought them. It is on their site. And the radios have SIM cards. Not sure why people are confused on this. It is not a monthly cell bill.
Anyway, these radios work for our family and customer service is great. Especially Hailey S.
18 juin 2025
Avis spontané
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