Rapid Response Heating Avis 

Avoid this company at all costs. Their behaviour is completely unprofessional and misleading. Instead of providing honest advice or helping you find the right product, they push outdated stock they're clearly desperate to get rid of — all while pretending it’s a top-of-the-line solution.

There is zero transparency, no real consultation, and certainly no regard for customer service. It feels like their only goal is to offload old inventory, not to meet the customer's needs.

If you’re expecting integrity, expert guidance, or even basic professionalism — look elsewhere. This is not a company you can trust.

Excellent service, installed a condenser pipe, re-routed it to stop it freezing up in tie winter excellent work.

Also serviced boiler

Very helpful and professional from beginning to end..

The fitter was on time and did a very good job

Andy came out to repair and replace my leaking radiator. He came out on an initial visit to stop the leak and did this immediately out of hours. He was pleasant, polite and professional. Transparent with the quote and offered annual boiler plans etc. He went through all the options I had with the radiator etc. could not fault this company. The admin team are brilliant as well, really helpful and again transparent with pricing, no hidden costs. I’m and relieved to finally find a decent tradesman. Could not be more grateful and thankful for the brilliant service received. I will only use this company now for gas and plumbing needs. Fantastic service. Thank you so much.

5 stars for: Good communication, ease and speed of getting several quotes to cover a range of boilers, competitive pricing, easy to book in a fitting, punctual, hard working, polite and friendly.

Job: installation of a new system boiler to replace 3 combi boilers
We chose Rapid Response to undertake a significant job in our large Victorian house for a number of reasons: 1) the reviews on Trust pilot were great (just shows how important it is for businesses to be reviewed); and 2) it was a small family business, which, to me, made it more likely that they would do their utmost to get it right and do a good job, as well as provide an overall good/great service. We chose well. From the outset, i was impressed with Andy who came over to assess the job. he promptly provided a very detailed quote of what the job entailed - not some flimsy whatsApp message with a figure, but a full breakdown of what would be involved and what products would be required and installed. this was very impressive. Before accepting the quote, the heating engineer, John, came round to discuss the logistical aspects of the job - eg look at pipework, radiators, assess the current system and discuss options for where the new system could be fitted. Ours was a complicated job - we had 3 boilers, each boiler covering each floor of the house. As a single occupancy home with 4 people in it, this system was ridiculous (but it was in situ when we moved in 18 months ago). plus the boilers were old and the system inefficient. John outlined all of our options and advised what, in his professional opinion, would be best for us in our home. In our case, installing a 50kw system boiler and water cylinder. He did, however, discuss alternatives, such as replacing the combi's like-for-like, because i wanted to be clear about our options so i could make an informed decision. I was very impressed by all of this. The quote was competitive as well, but even if it hadn't been, i would have chosen them anyway due to the level of expertise and general approach. The work started within a few weeks. it was scheduled to take between 3-4 days. John and Jay attended each day. The work was quite invasive as old pipework had to be disconnected and new pipework installed. They were very tidy and having them in the house was not a problem at all. Both extremely friendly and professional. We encountered a few problems during the installation of the system, namely the hot water not working as efficiently as it should have been. Our house is old with a lot of pipework, so it was never going to be an easy job. The problem was diagnosed and remedied pretty much immediately. Brandon the electrician installed a new twin Hive on the ground floor to control water and heating and he connected our existing Hives to the new ssystem . Ben also attended and between all of them they delivered a fantastic new system which works brilliantly. The hot water is scorching and the radiators are hotter than they ever were. The Hives are very responsive - receivers were fitted by Brandon given we have 3 hives over 3 floors. We are Extremely happy with the job and we would not hesitate to recommend this firm to anyone. They provided a personal, yet very professional service and definitely went the extra mile to ensure we were very happy with the job.

The company was very honest was on time and they replaced the boiler

We had Josh coming to give our boiler a service.he was very professional and polite.i will definitely be using RAPID RESPONCE services again next year.and if anyone who is wanting there boiler serviced or a new boiler fitted then go no further I highly recommend them

Rapid Response has provided excellent service for the replacement of a new boiler and other bits and pieces. They were always prompt at answering email enquiries and always polite and informative. The boiler replacement went very smoothly: the engineer who did the work cleaned up and completed all the work carefully and in good time. I would have no hesitation in recommending them

had an old boiler which was replaced by rapid response
steve the heating engineer and the job was done in 2 days fantastic service will use them again

Extremely helpful when I was making the decision about which boiler to choose. Fitting was done about a week later and the engineer was quick, efficient and professional as well as being extremely polite. New boiler is working beautifully, what more could you want?

Like their name - it was a rapid response. I was faced with no boiler on the Tuesday and by Friday morning I had an engineer in my home. Andy spoke with me on the Tuesday to understand what my current boiler and what my requirements were for a new boiler.
The engineer, arrived on time and by lunchtime my home was warming up nicely. Everywhere was left clean and tidy, and I was left with a heating system that is efficient. Sensible advice and a good price too. Thank you

Great work by the installer. Completed the work quickly and left the place immaculate!

Work completed same day by experienced engineers
Clean and tidy

Instruction book needs to be idiot proof

Excellent Service,boiler breakdown rang company who provided quote,and because we are pensioners,although I feel they would do it for everyone, knew boiler was fitted on Sunday,2 days after initial contact ,Johnand Jay did a brilliant job,every thing cleaned up,explained new boiler workings,would definitely recommend this company

Excellent professional service and usage explanation.

Very good service .Liam is a great guy .
I recommend this company .
Perfect ..
Bobby

This service was incredibly good can not recommend them enough. Freezing cold weather and boiler broke they came the next day . Steve the engineer was professional very tidy even covering the carpet with a protector . Was done in a morning arrived on time and even hovered and out all the bits and bobs back where they were . Want to thank Steve very much we were nice a cosy last night .