Bought a scooter from the website. Fast delivery and well packaged. Website is easy to access and has loads of product information. After placing the order I needed to amend it and the customer servic... Voir plus
L'entreprise a répondu
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Bought a scooter from the website. Fast delivery and well packaged. Website is easy to access and has loads of product information. After placing the order I needed to amend it and the customer servic... Voir plus
L'entreprise a répondu
Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... Voir plus
Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... Voir plus
My brother ordered both the Kukirin G3 and G2 Max from these guys and I ordered the Vipcoo VS9. All 3 scooters came as described. I have rang the staff with many questions and they have always been fr... Voir plus
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
2 Oxford Road, NW6 5SL, London, Royaume-Uni
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Nico the mechanic was absolutely amazing would highly recommend to anyone who needs a repair! Thank you so much guys!!
I have bought a scooter a scooter from Rapid Scooter Master also they repair and maintenance that perfectly also i recomand this shop to my friends
The shop engineers are professional also I have bought a bike with good price and quality also I recommend this shop to my friends
I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job well done and at an affordable cost.
Been treated very politely and they did answer to all of my questions. They did accommodate my request regarding the delivery. Couldn't ask for any better experience
Service was absolutely appalling when you tried to ask them a question they don’t have a clue what they’re going on about. I purchased 2X ienyrid m4pro +  and constantly getting problems I do not recommend this place absolutely anyone 

Réponse de Rapid Scooter Master
They sold a faulty not as described e-bike didn’t stick to consumer law with return warranty help or refund I had to go to bank trading to reverse the payment despite them saying they offered a refund and it was about a punctured tyre which was not true it was an electrical fault and they wanted £75 just to look at the bike I asked to return they refused I requested a payment reversal from my bank which I won for faulty goods they then messaged privately to threaten legal action for me to pay for return of good box it dismantle it which was more expense and difficult and goes again consumer law 2015 so have reported to trading standards I have emails to prove this can’t upload though to warn others

Réponse de Rapid Scooter Master
Staff are very friendly,helpful and knowledgable. I ordered a Vitilan V3 2.0.Delivery was prompt and the bike arrived in a few days. Assembly took a little longer than anticipated but is straightforward. The first ride out and a couple of bolts needed fully tightening and the gears needed to be adjusted very slightly,again a simple job. After owning the bike for 2 weeks I can honestly say it is brilliant!! Plenty of power for steep hills,smooth power delivery and a comfortable beast to ride. The manual does leave a little to be desired but that is down to the manufacturer. I have received many compliments about the bike and I would definitely recommend this bike to anyone in the market for a new e bike.
Well done to all the staff at Rapid Scooter.
I got the g3 pro its amazing super fast came looking so good didn't want to get it dirty at all came well fast very impressed will say the down sides are the battery docent last long and its rubbish to ride on mud and grass but in. all in all it's amazing on the streets
Very nice people. It is the best place to go for those in the area that have issues with their electric bike
I came late but the guy still waited for me, excellent experience, love the bike and got my friend to buy one aswell the trust i have is high honestly :) brilliant workers
Great service, very professional and friendly and knew exactly what I needed. Highly recommend.
I had a problem with my scooter ,emailed them replied straight away got me all sorted for the return.. sent it out to the team i had a few issues and they sorted it all out rapid just like there site name! Ask for Fred he's your man for the case if any problems Top man ! Best customer service I've had when there's a problem with your product!!
Excellent service,great communication and help from
Steven R. highly recommended.
A+++++
Friendly service, fast same day repair at a reasonable price!
I am so happy to came to the shop for repairing my bike very fast also I come to the shop
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