Rapyalstores Avis 

489
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Wanted to give a shoutout to danyal really made my experience at rapyal special. Offers great customer service and a top lad in general. Recommend to everyone. Get down to Rapyalstores

Noté 5 sur 5 étoiles

Ordered a bed and it came within a few days. Instantly felt a difference from my old one. The most comfortable bed I've ever owned. Customer service was amazing and I highly recommend.

Noté 5 sur 5 étoiles

Cheap item. Expensive quality. Excellent Service. The scheduled delivery was not only on time, I had frequent reminders by the company about exactly when the Bed would arrive. Upon arrival the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently bought this mattress, and I couldn’t be happier with my purchase! It’s incredibly comfortable and provides the perfect balance of softness and support. I’ve been waking up feeling refreshe... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de lits
  2. aussi dans
  3. Fabricant de meubles
  4. Magasin de meubles de chambre à coucher
  5. Magasin de meubles pour enfants

Écrit par l'entreprise

Rapyal Stores is a family-run business based in the UK, known for its commitment to quality, craftsmanship, and personal service. With a deep-rooted tradition in the bed-making industry, we take pride in manufacturing your products in-house, ensuring full control over every aspect of production. This hands-on approach allows us to create custom-made beds that are both durable and comfortable, using premium materials sourced with care. Being family-run means that our business carries a personal touch, with each customer treated like part of the extended family. We value customer satisfaction and aim to provide a personalized experience, whether that’s helping you to choose the perfect mattress or designing bespoke bed frames. Our in-house manufacturing process means that you can offer unique, made-to-order solutions while maintaining an unwavering standard of excellence, blending traditional techniques with modern innovations. Our company stands for trust, reliability, and the kind of service that only a family-run business can offer, giving customers a true sense of pride in the products they purchase.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

489 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(489)

73 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I visited there showroom in cleckheaton…

I visited there showroom in cleckheaton and placed my order with a lovely lady she was very helpful and found me a mattress that is suited to my bad back. They do really care about the perfect sleep experience

16 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

The bed was amazing and the service was amazing, 10/10 would definitely come back in the future

20 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Really happy with my experience

Really happy with my experience! I dealt with Danny over the phone and he was really helpful with all my questions and enquiries. He made the whole process really easy and straightforward.
The bed is perfect and I’m really happy with it. Everything was quick, easy and efficient from start to finish.

Thanks again to Danny for being so helpful. Would definitely recommend!

12 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

I ordered over the phone to a person…

I ordered over the phone to a person called Adam he was a lovely gentlemen and helped me very much in purchasing the write mattress for me. I ordered the 3000 pocket sprung pillow top mattress and my sleep since has never been better

19 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service

Great service, staff were friendly and were always happy to help. They was very efficient in getting my mattress to me. Great customer service

23 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Absolutely appalling quality for the…

Absolutely appalling quality for the money I paid.

I ordered a king-size bed, and when it arrived it was broken and ripped in the middle. There were also no connecting devices/fittings provided to properly connect the bed together.

I have emailed the company and tried calling several times, but I have been unable to get through to anyone. I am now requesting a full refund and for the bed to be collected.

Really disappointed with the quality of this bed and the lack of customer service. I would not recommend this company based on my experience.

18 septembre 2026
Avis spontané
Logo de Rapyalstores

Réponse de Rapyalstores

Hi,

We’re sorry to hear about your experience and the condition in which you say the bed arrived.

This is not how we expect our products to be received. If any parts have arrived damaged or fittings appear to be missing, we are more than happy to investigate and work towards resolving this for you.

Please send us your order details along with clear photographs of the damaged areas and the parts received, so our customer service team can review this and advise on the appropriate resolution.

We apologise if you have experienced difficulty reaching us and would appreciate the opportunity to resolve the matter.

Kind regards,
Rapyal Sleep Customer Services

Noté 5 sur 5 étoiles

3ft 6 large single ..Perfect…

I ordered the 3ft 6bed which came with mattress and headboard .I have to say I'm really pleased with it it's got room for 2 and it's great quality,easy to put together ,I'm 650i carried it all upstairs on my own and put it together .
The Driver was a lovely helpful young man and brought everything in for me and I got a text to say he was 20mins away and was on time ...id deffo buy again .

5 septembre 2026
Avis spontané
Logo de Rapyalstores

Réponse de Rapyalstores

Thank you for your kind feedback

Noté 1 sur 5 étoiles

Ordered a 2.6ft single bed and mattress…

Ordered a 2.6ft single bed and mattress for my daughter as part of a makeover bedroom surprise for her birthday and receive a 3ft mattress with the bed. Safe to say I wasn't impressed, I have emailed and called several times and no response. Wouldn't buy from this company again and wish I'd have gone somewhere different as I've paid for a mattress that came the wrong size and is now unusable along with the bed untill I spend more money on a new mattress the right size.

3 septembre 2026
Avis spontané
Logo de Rapyalstores

Réponse de Rapyalstores

Hi,

We’re sorry to hear about the issue with your order, especially as the bed was purchased as a birthday surprise for your daughter.

If a 3ft mattress has been supplied with a 2ft6 bed in error, please send us your order number and a photo showing the mattress size/label so we can investigate this with our dispatch team.

We apologise that you have experienced difficulty contacting us. We certainly do not expect you to purchase another mattress because of a dispatch error, and we would appreciate the opportunity to look into this and arrange an appropriate resolution.

Kind regards,
Rapyal Sleep Customer Services

Noté 1 sur 5 étoiles

Terrible delivery service

Terrible delivery service. 1st delivered to a wrong address. Then made me pay additional £35 for redelivery within 2 days. Nothing happened in 2 days. I called the company wanting to cancel the whole order because I couldn't believe their endless promises anymore. They refused to refund for delivery that did not happen. There was never any management to escalate to. Very poor service

28 août 2026
Avis spontané
Logo de Rapyalstores

Réponse de Rapyalstores

Hi,

We’re sorry to hear about your experience with the delivery.

We take delivery issues seriously and apologise for the inconvenience caused. We would like the opportunity to investigate what happened with the original delivery attempt, the additional £35 charge and the subsequent delay.

Please contact us with your order number so we can review the delivery records and communication history and work towards resolving this matter for you.

We appreciate your feedback and apologise that the service you received did not meet the standard we aim to provide.

Kind regards,
Rapyal Sleep Customer Services

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