Rattan Hut Avis 

Purchased a sofa and was missing the small screws for fixing.
Tried reaching out, no reply!
Can’t build it and enjoy in the perfect timing?

⭐ 1 Star – Very disappointing experience with Rattan Hut

I placed an order with Rattan Hut and paid a deposit of £185. After taking my payment, I did not receive a proper order confirmation or an invoice showing the details of my purchase.

I have tried contacting customer service several times, but I have not received a clear response or any proper update about my order.

A company should provide customers with confirmation, invoices, and clear communication after taking payment. Unfortunately, my experience so far has been very frustrating and disappointing.

I am sharing my personal experience so other customers are aware and make sure they receive all order documents and payment information before committing their money.

I hope Rattan Hut improves its communication and customer service.

UPDATE: it is now 28/07 and I am still being ignored. The egg chair cover has not been dispatched & they are not dealing with the damaged, faulty & missing parts. I have asked for a refund & that has also been ignored.

10/07 Awful company! Set arrived with defective and missing parts over a week ago but I still haven’t been able to contact them (despite emails, web chats & phone calls). I also ordered and paid for an egg chair cover that I haven’t had any communication about.

Website says their friendly team is waiting to help but web chats and the one person that returned my call have just told me to email. Emails are ignored.

Don’t waste your money!

I bought a 10 seater outdoor sofa set with a fire pit that was delivered mid April. The communication was poor from the start. When the furniture arrived 2 of the cushions were damaged. I reported this at the time. Again very poor communication and customer service non existent. To date 9th July I have still not received the replacement covers despite multiple calls and emails. Spending over £2500 you would expect better!!! I would certainly never use this company again and would advise others to look elsewhere for better quality and service.

I ordered the Cheltenham garden furniture - it took ages to get delivered and had to chase up - phone lines were never answered so had to do this via email - eventually arrived however the cover didn't arrive - I am still chasing them up after a few months and haven't had a reply or offer to send it

Bought the Cheltenham 8 seat set in May for mid-June delivery.

Set come without the table, despite being in the picture. My mistake potentially, so contacted them same day asking to purchase the table.

Two weeks later and no payment link to purchase the table, despite several calls, live chats and emails. Almost like they don’t want my money?!

Cover never arrived either, again, no response to my queries.

Regret buying from this company!!

Product was ready when originally advised. Wasn’t get update to date with delays. However product is great and looks really nice

Great set of furniture

DO NOT BUY FROM THIS COMPANY IF YOU WANT ANY SUPPORT OR CLARITY
If I could give Rattan Hut nil star's I would, Unfortunately, my experience with Rattan Hut has been extremely disappointing.

I placed an order after being attracted by a promotion offering two free gifts with the furniture. After placing the order, I discovered that applying a £150 discount code had removed the free gifts, despite there being no clear indication on the promotion that the two offers could not be used together.

Following a lengthy exchange of emails, Rattan Hut eventually agreed that I could instead have the advertised free gifts if the £150 discount was removed from my order. However, before paying the outstanding balance, I quite reasonably asked for an updated order confirmation showing the amended order and the revised balance.

Despite repeated requests, they failed to provide this simple information.

Trying to contact the company was equally frustrating. The telephone number never allowed me to speak to anyone – it simply stated that they were busy and then disconnected the call. The only option was to use the online chat, where I was regularly left waiting for around 20 minutes between responses, making it almost impossible to resolve a straightforward issue.

After spending so much time trying to obtain basic written confirmation of my amended order, I completely lost confidence in the company and reluctantly asked for my order to be cancelled. I was then informed that I would be charged a £40 cancellation fee, even though the cancellation resulted from Rattan Hut's failure to provide the information I needed to proceed with confidence.

My experience has been one of poor communication, inadequate customer service, and unnecessary stress. I would encourage anyone considering ordering from Rattan Hut to ensure they receive clear written confirmation of any promotional offers and order amendments before making any further payments.

Bought a set several years ago. The “free egg chair” was delivered in the wrong colour but they wouldn’t exchange it. It then started rusting really quickly - I contacted them outside the 12 month period (around a month or so that) and they refused to honour their 5 year warranty. They promised to send me some paint, which has never arrived.
EVENTUALLY, in September 2024, they promised to send me a replacement egg chair. January 2025 came and went, and promised delivery never materialised. September 2025 and it was due to arrive on the 15th of the month - but didn’t. End of October or November, a grey basket arrived - but not the frame (which after all was what was rusted).
NOW it’s June 2026 and I still don’t have the wretched frame.
They’re an absolute joke.

Ordered the 2 Black sun loungers . I was away when they were delivered. My son started to put one together. I asked him to send a photo. When I realised they were grey instead of black . I emailed ratten hut . The response was . “ our black is dark grey “ seriously??? . Then why don’t you advertise your black as dark grey ?? They eventually offered another set of covers . So I agreed and said I would have the blue . Not heard nothing since . No blue covers sent . Just been ignored. Very poor customer service. Wouldn’t recommend at all !!

Delivery and point of contact hassle free!

Really quick delivery, quality of the garden furniture is excellent, really easy and quick to put together. We love it ❤️

Bought a Cheltenham set with fire pit when I assembled fire pit and this was leaking gas I phoned them a number of times about five they keep saying same thing send a video but this is a health and safety issue and I will not reconnect the gas bottle have given up fighting an will pay to get this sorted myself do not use this company absolutely terrible

Well-made even though it took a while to put the whole set together. Instructions were clear and there were no missing parts. Very happy with the finished furniture which sets off our patio beautifully.

We placed an order with Rattan Hut on 3rd April. We spent £1800 on outdoor seating and a table. The table was faulty and after almost 2 months and 12 phone calls and 7 emails later we still have no table to use. Rattan Hut do not respond to emails and say the same thing every time we call, we are tracking the items.
Terrible Service, bad quality of goods, I feel so very let down.

Great responses to any questions I had, great delivery and quick. Furniture is even better in person and is sturdy great quality, we love it!

the product is great. a huge amoutof packaging to dispose off took 2 tip runs in a suv with seats down. the issue was just the length of time between order and delivery and Rattan hut not really being in control of the courier. on the day of delivery i got messages saying it wasnt coming.

The furniture is great and no issues with self build as everything was there. The only issue was the delivery date was almost 2 months out which was no problem for me as I purchased over the winter. The delivery problems were already on the previous reviews and factored in when purchasing.

The furniture is excellent. It is straightforward to assemble but did come in loads of pieces so very Alan key intensive. Took a good few hours to put together but very pleased with end result. Looks exactly like the pictures and offers good value for money.