Rattanpark Furniture Avis 

Brilliant price and delivery was quick.

Arm chair cover ordered but did not cover chair to the ground - other covers ordered all cover furniture to the ground so not sure why armchair one was not made to same spec ! Company has since come back and advised cover was not manufactured at factory to correct spec and given full refund so have now adjusted review - ideal would be get product 100% correct first time.

I ordered rain covers , but didn’t check sizes , just looked at photo, so it didn’t fit my sofa. I could use the covers for the chairs & table, so I asked if I could buy an individual cover for a 3 seater sofa , you don’t do this so I had to go elsewhere .

Ordering was easy any questions you may have they will get back to you with an answer. The furniture was well made and very comfortable.

Helpful staff, no pressure to make a decision, prompt delivery.

Great covers for outside furniture at a great price. Delivered in good time.

Updated with this reply - 06/10/25

Good morning.

Thank you for your reply.

I would like to point out that my review is fair and factual and has detailed, at length, the journey I have gone through with your company in trying to obtain the correct item.

If you read the initial review back you will see that I have no issue with the furniture you have supplied and have gone to lengths to clarify that.

Firstly, I am not disagreeing with the offer made and the discount received, that is not the issue.

The problem is that you have not sent a LHF cover as you have stated in your response, you have sent a RHF cover and this is where the confusion has occurred.

You offered to send a LHF cover by your own definition but have in fact sent a RHF cover. For reference, here is your definition from your own email, "We’ve checked the cover you received, and we can confirm that it is indeed a left-hand facing configuration. The longer section (the “chaise”) is on the left side when you are standing and looking at the sofa, which defines it as left-hand facing."

So, you correctly identified my sofa as a left hand sofa (again, by your own definition - the longer side being on the left) and you've sent me a right hand cover (which you have labelled incorrectly as left hand). This was confirmed to you after you requested numerous photographs from me of the product for clarification, which I emailed to you.

I hope you now can finally understand my issue. If you had a phone number for customers to call and discuss these discrepancies with this could have been resolved instead of having to waste time on sending multiple emails which haven't been understood/read correctly/responded to, hence a one star review for providing an incorrect item and not responding appropriately to resolve the issue.

-----------------------------------------------------

The one star isn't for the main product (a corner sofa and table with stools) it's for the furniture cover which was subsequently delivered late. The lateness wasn't the issue - even though it arrived a good few weeks after the initial order (we received a 50% discount for the inconvenience) it was the poor attitude and behaviour which followed.
The cover was ordered using Rattan Park's own directions in terms of a 'right or left hand sided' cover for the corner sofa. Unfortunately the labelling is inconsistent!
Upon receiving it we found it to be incorrect and advised Rattan Park accordingly. Our method of ordering right v left was queried until we pointed out that we had used their guide.
We were then asked to jump through various hoops, i.e. take a picture of the furniture, take a picture of the cover next to the furniture and take a picture of my partner next to the furniture. We provided everything as requested.
After this process they agreed to send the correct cover. However, they were only prepared to do this if we sent the original item back first, provided as it had been upon receipt and also in the original packaging it had arrived in - both pretty much impossible tasks (which is why they probably gave them out as terms to accept the return!). The packaging was a black plastic wrapper, not designed for multiple uses nor was it labelled to open carefully for use should the item need to be returned, and have you tried to refold a corner sofa cover once it's been completely opened????
We advised them that it would be difficult to fulfil their request but if they sent a replacement cover we would do our best to repackage the initial item in the packaging for the replacement but this would prove very challenging due to the fact that we had now had to use the product inside out to protect the furniture due to the issue taking so long to resolve!
We received the following email "Please be informed that we have already clarified all matters regarding this case in our previous correspondence".
After this they haven't responded to further emails nor have they been prepared to have a telephone conversation about the situation. In fact, they don't even have a telephone number published for the company. After trying to locate a number the one registered to them belongs to a pallet company that they used to store their product with a few years ago.
Beware the company that doesn't publish a phone number.
We welcome a response as publishing this may be the only way that we get one!

So very happy with this company! Their customer service is 2nd to none and the furniture is beautiful. We would def recommend this company

Great quality and fit

Could not contact the company by phone but did it by email as we wanted to order garden furniture but delay delivery until after the 6th October and was told this was ok. We ordered the furniture online and requested delivery for after the 6th October, then a few days after placing the order we received a phone call from a local carrier to say that they had the furniture from Rattanpark and wanted to arrange delivery which we did. When the carrier arrived he was very helpful and everything seems to be ok as we had to store it in the garage for now until we clear the area in the garden for the furniture to go. This would have been 5 stars if they had delayed our order as requested and if it was possible to contact them by phone.

Great products at great prices always use ratten park

Ordered the cover for my furniture I bought earlier in the year , the cover is great quality as was the the furniture. Highly recommend.

Excellent product, went for the Cambridge U shaped modular set. Great quality, easy to put together. There were. Unfortunately 2 seat cushions missing so I contacted straight away but was on a weekend so got a response on Monday to confirm what was missing. I then had a telephone call the following day just to reconfirm and was told the cushions would be with me the following day and apologised for the missing cushions. The delivery arrived the next day as promised and had a follow up email to see if everything was ok. That is excellent customer service and care. I would definitely recommend this company, not only for the price and quality of the product but also the customer service. Thankyou

Great service

Excellent product, service and price

From placing the order to delivery was a matter of days. The corner sofa set looks fabulous, is great quality and the extra thick cushions are the comfiest I've ever had. The size of the dual height coffee table is amazing.

Excellent quality furniture and very well packaged.

Ordered on Monday, delivered on Friday! I initially panicked once I'd placed the order, worrying I had ordered from a dodgy Facebook advert, as my order went to 'out for delivery' status, without actually stating when the delivery would be made. But i received an invoice receipt straightaway, followed by a phone call a couple of days later to arrange the delivery.

Love the product, Sicily Aluminium set. All delivered fully assembled, apart from the table top. Gorgeous thick plump cushions. Looks fab and is soooo comfy. Very happy!

Excellent quality product would recommend

Expected a longer wait for the delivery but turned up within a couple of days of ordering. Pallet dropped to drive way, massive boxes and furniture not easy to get round to the garden. Impressed with the overall look and feel for the price, think it should come with a rain/weather cover for the winter though, having to order one separately but the place I brought from doesn’t have one, this means an after market one which won’t fit properly no doubt….