Rattanpark Furniture Avis 

Réponse de Rattanpark Furniture

2 juil. 2025

Dear Sharon

Thank you for your feedback.

We’re truly sorry to hear that you had a negative impression of our store, but we must clarify that the claims made in your review are not accurate. We take all customer enquiries seriously and always respond promptly to messages, fulfilling orders and refunds according to our clear policies.

In your case, we responded to every email you sent within minutes. Each message was read and handled with priority. Below is the full record of our communication:

📨 11:23 AM
"Pls cancel this order and refund me my money pls"
(sent from iPhone)

📨 11:36 AM – Rattan Park
"We would like to inform you that your order has been cancelled."

📨 12:29 PM
"Pls let me know regarding the refund to"
(sent from iPhone)

📨 12:30 PM – Rattan Park
"The refund will be available in your bank account 2–4 working days."

As you can see, your order was cancelled promptly upon your request, and the refund process was clearly explained to you.

Therefore, the claim that we did not respond is incorrect — we replied quickly and clearly to every message you sent.

We must also firmly state that calling our business a "scam" is completely false and deeply unfair. Such accusations are serious and hurtful, especially when they do not reflect the reality of how we handled your case. We are a fully legitimate and registered company that has been operating for many years, always honoring our commitments to our customers.

We kindly ask that you refrain from using such terms in the future. We show our customers respect and professionalism, and we ask for the same in return.

If you did not see our replies, we suggest checking your spam or promotions folders, as sometimes our messages may be redirected there.

Once again, thank you for your feedback — although we believe your review is unfair, we treat every comment seriously and always strive to improve our customer experience.

Sincerely,
The Rattan Park Team

Réponse de Rattanpark Furniture

2 juil. 2025

Thank you very much for your feedback – we’re delighted to hear that you’re pleased with the quality of the sofa and the delivery service.

We also really appreciate your constructive comment regarding the seat depth after placing the back cushions. We’ve passed this on to our design team for consideration in future updates.

If you ever need any further assistance or have any questions, please don’t hesitate to reach out.
Best regards,
Customer Service Team 🌹

Réponse de Rattanpark Furniture

14 juin 2025

Thank you so much for taking the time to share your kind feedback! We’re absolutely delighted to hear that you're pleased with your furniture set and that it even exceeded your expectations.

Customer satisfaction is incredibly important to us, so we're very happy that both the quality of the furniture and the speed of delivery made a great impression. We'll be sure to pass on your compliments to our delivery driver as well – it's wonderful to know that their politeness and helpfulness were appreciated.

We're also grateful for your positive comments on our pricing – we always aim to offer great value without compromising on quality.

We hope your new furniture serves you well for many years to come. It would be a pleasure to assist you again in the future. Thank you once again, and warm regards from our entire team!

Réponse de Rattanpark Furniture

14 juin 2025

Dear Sam

Thank you so much for your kind and detailed review! We’re absolutely delighted to hear that your Cambridge large corner sofa with fire pit and the two sun loungers met your expectations, both in terms of comfort and style. The thick, plush cushions are one of the features we take great pride in, so it’s wonderful to know they’ve made a great impression.

We sincerely apologize for the small inconvenience regarding the missing screws for securing the fire pit. While such issues are rare, we truly appreciate you reaching out to us directly so we can put things right as quickly as possible. Our customer service team is already looking into this, and we’re confident it will be resolved to your full satisfaction.

A special thank-you as well for your kind words about Daniel — he’ll be very pleased to know that his attention and care during the delivery process made a difference. Providing personal, attentive service is something we value deeply, and it’s always rewarding to hear that it’s noticed and appreciated.

Your recommendation means the world to us, and we’re thrilled to know you’re enjoying your garden furniture. We hope it brings you many years of comfort and relaxation.

Warmest regards,
The Rattanpark Team

Réponse de Rattanpark Furniture

14 juin 2025

Thank you so much for your kind words! I'm truly glad to hear that your delivery arrived earlier than expected and that you were pleased with the service. We always strive to ensure everything runs smoothly and that our customers feel well taken care of. Feedback like yours means a lot to us and motivates us to keep doing our best. If you ever need anything in the future, please don’t hesitate to reach out. Wishing you a wonderful day!