Rave Coffee Avis 

Rave Coffee is undoubtedly the best coffee in cirencester, not only the coffee but the atmosphere and the kind staff when you walk in is amazing.
Cannot thank the team enough for being so kind.

First of all I’m a Moaner ! 😊I couldn’t log on to my account but they sorted very quickly , great choice of coffees at reasonable price , great service if I had to say one thing I’d like changed is that to subscribe you have to order over 1 kg to get postage free

They say dispatches are next working day but I ordered on Sunday and it got sent on Tuesday so please be more accurate that it will be 1-2 working days. Also please use another courier since Royal Mail are crap and always make a mistake with their logistics and everything comes late.

I've always had great experiences with Rave. The quality has been great and the range of choice is equally good.

Ordered the Swiss Water Decaf from Rave which arrived last week. Coffee tasted bitter and over-roasted. I had a way better Swiss Water decaf from Union 2 weeks back. Also the plastic seal on the bag peeled off and was stuck on one side of the bag, which wasn't great either so I transferred to a zip lock plastic bag. The taste deteriorated significantly faster than I expected - after day 3 it was terrible.
First time I've ordered from Rave and I would not recommend if you're looking for a good Swiss Water decaf.

Great coffee and customer service. Tried various beans and Indian monsoon no 53 is definitely favourite so far.

Initially I signed up for a discount, I was very impressed. I'm not a connoisseur by all means but I enjoyed the few types I tried from rave over the past few months. The subscription is easy to cancel/edit online via your account, none of this having to ring up rubbish some subscription services need.

Unfortunately I've had to cancel my subscription as I'm feeling the squeeze of "cost of living" but recommend this to someone looking for a high quality coffee subscription service that doesn't have your eyeballs out.

I’ve had coffee from Rave for a number of years now, but recently the grind has become very unreliable, differing hugely between orders.

I have a Delonghi machine so I choose the filter option, which always delivered coffee slightly coarser than espresso so it didn’t clog up the machine.

In my last three orders, one has been perfect but the other two have had a much coarser grind, leaning towards cafetière sized grounds.

Sadly I’m not willing to have a monthly guessing game as to whether it’ll be the right grind or not, so I’m off to find another supplier. A reluctant goodbye!

We had an issue with Royal Mail losing a couple of shipments, but Rave quickly sorted it out for us. Also, it's the best coffee!!

Super fast delivery! Love the brew guide. Amazingly fresh.
Excellent customer service. Grace immediately sent out a new bag to replace the faulty one.

Excellent coffee- I have the Bean subscription- and really good customer service. Response to emails is brilliant if you want to add/pause order.

Brilliant customer service. I ordered a mix of items which included a bag of decaf cafetière coffee which when it arrived had a tear in the bag and coffee was spilling out. Thing is this was a gift for my dads birthday so I took a picture and sent an email to explain and straight away Jess from the team placed a new order for me, first class so it will arrive promptly in time for my dads birthday. The care and consideration from the customer service team is exceptional and I will certainly be ordering from these again for future gifts!!

Beautiful packaging with an aroma valve. Exactly what great coffee needs. Delivered very, very quickly after roasting. The coffee is amazing, holds it crema very well and makes for a fantastic morning pick me up or even an afternoon social beverage.
The customer service couldn't be better.
One very happy customer!

love the coffee and the customer service.
always wanted to find an ethical coffee that's easy to get delivered for my office and i am very happy i found them. been ordering for months now. i also love the limited edition coffees, still thinking about their xmas coffee. it really smells amazing even from the closed bag. one thing i would say is that spending 25£ in order to get free delivery is a bit too much.

Really enjoy the coffee but was more impressed with the customer service. Royal mail had an issue with the parcel and rave resolved the issue within a day, with very little.effort from my side.

Keep up the good work.

Love the coffee and customer service has been superb.
I had an issue with my espresso machine not working with the fine grind of the Rave espresso and contacted them as I wasn’t sure why it wasn’t working. They explained that with certain models of my brand of machine (Delonghi) that the machine couldn’t handle the fineness of the grind. So they sent me the same coffee again in a larger grind completely free of charge. Issue solved!!!
The range of coffee is phenomenal, something for everyone and fairly priced too.
Shipping is quick and the subscription works well as if you run low you can get it sooner, and if you don’t need it you can pause it with no charge.

Great company with a wide range of coffees and I particularly like their half caf coffee for a milder buzz

I ordered four bags of espresso ground coffee on a monthly subscription. The first bag I opened was too coarse, probably good enough for filter but water went straight through it using the machine and the coffee tasted terrible. The second bag was spot on, it was ground for espresso and it tasted great. I checked the other two bags but unfortunately they are too coarse so I'll probably throw them.

I tried to log in to cancel my subscription but the site didn't accept my credentials and the forgot password link didn't work. I have a feeling something went wrong during sign up. I emailed Rave asking them to cancel my account on two separate occasions, and after two weeks I've still not had a response. Luckily, I was able to create another account which then somehow linked to my current subscription and I was able to cancel.

Rave packaging is great and well designed. I would prefer a weekly delivery but that didn't seem to be an option.

Overall I wouldn't recommend Rave. If they had a customer service that matched their branding then maybe I would have stayed a bit longer. Only one bag of four tasted great and the customer service was non-existent.

I was introduced to Rave by my brother who has sworn by them for his coffee for a long time.
I cannot agree more with him. The coffee selection is amazing with lots of new ones constantly being added. I’ve placed a few orders now.
So much so that I have taken the Discovery box subscription with a different, unusual selection each month. I love trying new beans.
The service is excellent, delivery fantastic (the Royal Mail strikes are not their fault) and great packaging. I love the tasting note cards pinned to the bag, that you can then make your own notes and keep for future orders.
Also really appreciate the generous rewards scheme and glad to be able to support a small uk supplier who is so dedicated to quality.
Looking to visit the coffee shop in the new year to experience your coffee made by you, fresh from the bean.
I hope 2023 sees you go from strength to strength.