Razor Emporium Avis 12

I sent my Gillette Toggle in for a tune-up service, and unfortunately it was returned with plating loss that was not there before. After I received the razor, I spoke to Matt, who said he would sort it out and cover the shipping, so I sent it back. Unfortunately, when it got back to them, the staff did not seem to know why my razor had been returned.
After multiple emails, I was told I would need to pay for a revamped service, even though the issue came after their original work. They did offer a discount on the revamped service, but that still does not change the fact that I was left paying more to resolve the issue.
Overall, I am very disappointed with how this was handled. I would never use their services again. Don’t buy into the hype from the YouTube videos — do your research before sending your razor off. If this was an heirloom piece, it is not worth the risk.

I bought a refurbished late 40's Gillette Aristocrat DE razor and a sampler of blades. They shipped it fast and it was packed well. The razor looks brand new and works very well indeed.

I ordered a complete blade sample pack, which unfortunately was missing one of the listed blade brands as it had come in the same day as my order shipped and probably was not added to my order before shipping. I emailed them and they are send out a replacement pack tomorrow. Very quick customer service turn around time, very professional team.

8 orders with them. Everything has been great. When I called customer service, they went through great lengths to get me an accurate answer. The refurbished razor I purchased in Rhodium is awesome.

They were great to work with!
Yes it took a while but they always answer the phone promptly & DJ was always willing to check things out.

I bought a Rockwell 6S 24K Gold from Rockwell but was disappointed in the matte finish it came in.
It looked almost painted on rather than luxury.

I sent it to Razor Emporium and they were going to do an even swap for one they already had that was 24k polished!

Then after looking at and studying the properties of Rhodium I decided I had to have both do I asked about their "Prospector" edition.

Again they were extremely fair and so I also ordered the base holder in Gold and a few other accessories.

I'm very pleased with the final result...looks like real class only an Aristocrat would have!

I feel like I'm shaving with a large piece of jewelry it's so beautiful!

Horrible customer experience. The videos look good, Matt makes a great show and talk but that's where it all stops!
I wrote to them 5 weeks ago about a razor and am still waiting for an answer. I then asked them a (what I thought) fairly reasonable question on a Youtube post where Matt was showing a new product including menthol. "Is it a good idea to use mentholated splashes and creams on the skin when wet shaving as professionals always say that it dries out the skin and should not be applied to it? The answer was an abrupt "try it yourself!" That is not the kind of advice I was expecting from a professional shaving specialist who is meant to "help" people make right choices...

Put in a diverse order of about 12 items. Shipped quick, packaged well - all items present and accounted for. I appreciate the knowledge shared in the razor sampler packets.

I had read quite few bad reviews for Razor Emporium, but also some good ones, so I took a chance. Unfortunately, that was a mistake. I ordered a number of things from them in November- all intended as Christmas gifts for various people. After a couple of weeks not hearing anything, I wrote them an email asking if there was any problem with my order. They quickly responded saying there was no problem. So I waited a few more weeks. Still nothing. Finally I got a hold of the owner. He told me there was a delay with one of the items I ordered and he had no idea when it would ship. They should have been honest in November, telling people this was a back-order item. They should have been honest when I reached out and asked in early December if there was any problem. When they were told they were holding back Christmas gifts, they could have shipped the items they did have. But they did none of these things. The owner of this company goes to great lengths to get himself out on social media and promote his company and all the things they offer. He comes across as a nice guy, but after re-reading all those bad reviews and having this experience, it is pretty clear he is just another money hungry huckster. He may deliver when it's easy or completely drop the ball when it's not. I would now steer clear of Razor Emporium, because they're actually are quite a few other sellers out there who really are good guys.

Decent products but God help you if you ever need customer service. They basically ignore you. I had an issue with my order, tried to contact them twice and all I got was crickets. I assume their messages go straight into the trash. If you have no issues with an order they’re great...if you need help, good luck with that!

I bought a straight razor asking if was honed. They responded yes. But it comes without box, instructions and almost of all completely dull and defective. The owner didn't give me any assitance and has the the courage to tell me to throw it in the garbage! The only offer he did was to change the razor but this would be happened to my charge because I am located outside the USA. He could have give assistance to try to let the razor works! But this man is a very not polite person and very indifferent to the customer just looking for his money! After my review I found in their site a review apparentely completely fake because it says the razor was good. But Rex Supply razor is completely not straight and with bevel not even. This is unfortunately the most difficult defect to hone a razor . The review was outrageuou because the man ( I would say the mand for the Company! Razor Emporium!) didn't know what has gone wrong with the razor. An even bevel is sign of a beginner in the construction of a straight razor! Same thing for the blade curved on tip and heel! doing the honing pratically impossible . Company Rex Supply didn't give me any assistance to let me tell me how to hone this defective razor! Don't buy from this Company if you want assistance and good razors! Davvero pessimi statene alla larga.

Very bad Company. Before buying a straight razor of Rex Supply I asked more times to them if it was honed.They said yes. The owner after sending me the straight razor no honing didn't anything to solve the problem. He was very rude with me in the messages letting me intend he didn't mind. Just said send me back the item. But I could'n because he didnt' want to give a mandatory data( the code number identificative of the Company). After insisting he give me the number but he insulted me saying now if is not ok for throw the razor in the garbage!!!! A very brutal and animal behaviour from this owner. He puts me in contact with the Company but they never wanted to put me in contact with a professional for honing the razor that was also defective!! ( too much!!! curved in the toe and the tip with big difficulties to hone like a standard razor almost straight in the blade) just offered to send back for honing but they never give me the contacts for doing that. These are the exacts word of this rude owner:"If this is not suffice, I am happy to refund your entire purchase and you can throw the razor in the garbage can."

I have never received any money back as a refund from this man !!!!!

It was fool and sounds very offensive to tell me to throw in the garbage and that he will refund the money. Knowing well he didn't intend to refund nothing but just said that for insulting me!
This is a razor that costs 450,00$ customs taxes not included that I have paid.
So my advice is this: stay away from this company