RBC Wealth Management Avis 9

Carol Fickling was not trustworthy. I spoke to her when I transferred over to her services and told her I would take a very 'back-seat' to her senior experience and skills. Without proper notice or reason (other than she had a position advancement) - she cashed in all my investments - many RRSP's leaving me with a tax debt and I happened to be overseas and unreachable therefore found out with nothing I could do. She selfishly took care of herself and trashed clients along the way. All looks caring and kind until the money is on the table for her! UNFORTUNATE for those, like myself, that were referred and told I could trust her!

failed to beat inflation over 25 years (by a good 30% or so), says it all really. they exist to eat your gains with fees and fight tooth and nail to stop you from cashing out. awful non-transparent structure.

If I could I would give RBC a MINUS 5 stars -- most unhelpful, rigid and useless company I have ever dealt with. They go out of their way to create obstacles to letting the client achieve its goals and only throw up roadblocks and technical details. Dealing with RBC compliance and complaint department was a waste of time....in fact, really insulting and stupid responses (this is the way it is - even if it makes no sense or costs the client and extra $10,000 that did not need to be spent:) - Charles Schwab, Wells Fargo and Morgan Stanley managed to handle the same problem promptly, in a client-friendly manner - RBC after 3 months has gone backward and done nothing. Calling themselves "fiduciaries" for their clients is a joke at RBC

To my understanding I paid for financial planning-- 18 months later no plan--- took money and invested. 18 months later adviser had no tweaks to suggest---- I should have picked up on what I was dealing with when the advisor fee in meeting and the one that appeared on paper work was different. Find an honest place to manage your finances and plan for your future.

I spoke with a ''Lisa'' Royal Bank of Canada Mutual Funds & Registered Plans since around 10:39 this morning on Feb 4, 2025 intending to open up a TFSA & make some RSP contribution. We all aware that we must go through a routine account verification process which NORMALLY involves 1-2 security questions. After providing correct answers to 2 such questions, I became increasingly annoyed when this Lisa person asking how much money I have with an account. I offered my answer quite uncomfortably & feeling quite unnecessary & offended by this sort of hugely personal & sensitive questions.

This Lisa person did not stop there & proceeded to security question number 4. I became more upset & agitated about this sort of interrogation type of questioning after over 30 years using this RBC account.
I started raising my voice but said nothing insulting or using inappropriate language. I said to Lisa that usually no more than 2 much less sensitive such questions are involved & WHY THIS LISA PERSON HAS 4 OR EVEN MORE COMING AFTER for me.

Lisa, ignored my complaint & said she could not help me further (MORE THAN INTERROGATING ME!) as I WAS NOT '' COOPERATING '' WITH HER (INTEGRATION). She hang up on me before I could finish telling her to connect me with a supervisor

I called right back & requested a ''Laura'' that I needed to speak with a supervisor. This Laura person not only kept repeating what she had told me a few times already but also making me repeat my quite negative customer service experience multiple times. When I asked for her last name which she said to me in the very beginning, she refused & said she was '' uncomfortable'' giving me her last name again.
I felt increasingly agitated with Laura's repeating explanation about their security process & seemingly failure to understand or comprehend my relative uncomplicated complaint against ''Lisa''

I feel that these RBC associates have lots of room to upgrade their listening & report writing capability in addition to proper customer service related skills. It is more or less a pure chance if you happen to have a relatively well-mannered & patient customer service person ANYWHERE WITH WHOEVER BUSINESS IN MY OWN PERSONAL EXPERIENCE ALL MY LIFE.

Consequently, whether you are getting positive or negative customer service experience is 60% who answers your call/40% which business/office you call. Good luck, everyone!

They put most money in RBC mutual funds, with high MER at around 1% plus an additional 1% management fee charge. They don't tell you the truth, lack transparency and have not been forthcoming with important information. They see you as fools. Not being responsible. It's a mistake to put money in their hands.

Stay away from this Bank, and especially Ali Sekandari, my commercial banker. My business, Mile Public House, directly across the street from my branch, has been a loyal customer for the past 12 years. Yet for some reason, it is absolutely impossible to reach my banker Ali Sekandari. For the past 3 weeks, I have left multiple messages, sent emails, called dozens of times, and still no answer. Worst customer service ever. This man is useless and should be fired.

They lost a lot of my money. They picked the stocks and promised gains. Can not recommend at all

i went with my advisor of 17 years as rbc pulled him over from merril lynch. he had $125 mil portfolio
or which i had “ ,, “ in 2017 . i now manage my own portfolio . rbc mismanged, lied to by ceo , and overchaged fees for the years i was with them. i lost close to $250k as a result of their deception. they
feed on your weakness. when you learn their game
its to late.