RC Willey - Draper Avis 365

The customer service representative I called was so nice.

The in‑store environment is uncomfortable and unprofessional; salespeople literally whisper to you to attach their name to a sale so they can claim part of the commission. It feels less like shopping and more like being hunted.

Because of that, we ordered two sets of high‑end laundry machines online. The online system recommended the wrong dryer for one set, and the product page failed to disclose that the second set required a stacking kit, even though the images showed the units stacked. This was a $4,000+ order, and the basic product information was wrong.

On delivery day, the team informed us that the incorrect dryer would be returned and refunded. Weeks later, after three separate calls, we still have not received the refund of more than $800 for an item that never entered our home.

To make matters worse, RC Willey voided our confirmed delivery appointment without explanation. We received confirmation texts, clicked the link, and verified the date, yet the order was canceled internally. A new date was assigned without contacting us, and it only appeared on a voided order screen.

Again, at this point, RC Willey appears to be, at best, incompetent, uncaring, disinterested, and fundamentally unwilling to meet even the most basic obligations to its customers, all while continuing to withhold refunds for products and services not rendered.

RC Willey has lost our business permanently, and I will be sharing this experience with friends, family, coworkers, and church members so they can avoid the same treatment.

Robert was great. He went above and beyond in helping me place the order. Grant and Garrett were outstanding! Very impressed with their installation and care for detail! Highly recommend them! Everything was great from beginning to end

I got the exact product I wanted and it was delivered and installed exactly as promised with no issues

Easy to find what I wanted in stock online and place order. Easy to choose my finance terms as well. Picked up from closest store. Ready for easy pickup. Thank you!

I’ve always appreciated the 0% financing options. It’s been a life saver to my family many times.

I made a deal to buy a dishwasher over the phone . Mr Dietrich, my salesman got agitated und hung up on me. At first I told him on the phone he got the deal to 99.9% but I have to wait till the technician evaluate my old dishwasher. He told me I can contact him any time. But this was not the case. I called and day earlier to surprise him. NO ANSWER. I CALLED AN OTHER SALESMAN , WHO OFFERED ME THE SAME, BUT A 100 DOLLARS MORE. I DIDN'T WANT TO MAKE A DEAL WITH HIM.I CALLED THE NEXT DAY MR DIETRICH was so agitated that I contacted someone else. That's when he hung up . I don't apriciate his ride behavior.

Honest such a horrible experience went in there three times. Not one of the hundreds of people working there ask if me and fiancé needed anything I think they just assumed that we didn’t have money since we were dressed in sweats and looked “bumie” overhearing one of the sales reps brag about sleeping with this woman and swearing.
My wife wanted that couch and I would’ve paid more to Ashley furniture since we were greeted and help immediately you’re saving grace was there that my fiancé loved your couch better ordered it showed up damaged

Notified them ahead of time. When I arrived, my wait time was minimal. The will call service and dock workers were friendly.

Online shopping/purchase was easy for me. Scheduled pickup at will call. Very nice staff and service.

Personnel in customer service and will call were very helpful and kind.

Easy to schedule and showed up on time. Quick and cleaned up after.

Doing on line. Getting results fast. Very handy.

You said you would deliver and install on the 1st of the month then pushed it to the 11th. What a joke

They always have amazing products and are able to deliver and install at the earliest convenience.

Walt Cook was so helpful. I appreciate the time he spent getting me the best deal.

The TV I was sold is broken. I can’t get a replacement for two weeks and when I called customer support they were rude and did nothing to make it right. At least give me some kind of discount!

We worked with David Johanson

He made all the difference

We came in for one thing and left with 10 things

Great experience

We have purchased many items from RC WILLEY in the last year or 2. We couldn’t be more thankful to the staff, they aren’t pushy, and they help you along the way with all your questions! Within the last year we purchased a fridge, couch, a washer and dryer, and recently, a new stove ( we had a run of bad luck on appliances at our house ). Huey helped us with all of our appliance needs, with great knowledge and kindness! Annel helped us pick out our couch with great patience, as we went back and forth on what we should get. She was never pushy, or bothered by our 100’s of questions. She just made sure we got exactly what we wanted! The manager, Andrew, helped us with our refrigerator, and couldn’t have been more helpful and knowledgeable about the products we were looking at. They also offer 12 month interest free financing, which has been great for us! Thanks to the whole staff at the Draper RC Willey, they were simply amazing! Quick shout out to the delivery staff, on time, took our old appliances with them, and very fast installation too!