Casino Avis 

2 165
•
TrustScore 3.5 sur 5

3,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Watch purchased was a Seiko. After 18 months it stopped. I was unable to contact the company, email failed to deliver and phone number was also unobtainable. Took the watch to a Seiko dealers who exam... Voir plus

Noté 4 sur 5 étoiles

Emailed a number of times with a query no response but sent email for feedback. Hence low rating. Watch bought in December and part come off already Update, Matter resolved since previous review Se... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This was a present last Xmas a Marc jacobs watch & when clocks went forward in March I didn’t put the winder back in properly, hence lost a few weeks later! I emailed RWC to ask if they did repairs af... Voir plus

Noté 5 sur 5 étoiles

Amazing company to deal with. Sent my son’s watch back after having it for one year as something had come loose. Communication was excellent, a return form was issued and I had a brand new watch withi... Voir plus

À propos de l'entreprise

  1. Horlogerie

Écrit par l'entreprise

Welcome


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,4

Tous les avis

(2 165)

2 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great service...

Had my original watch stolen...I was delighted to see you sold the very same one...it held so many good memories...

3 septembre 2024
Noté 1 sur 5 étoiles

I bought a watch as a Christmas…

I bought a watch as a Christmas present. Unfortunately it wasn't suitable, so it was returned. I've had no reply, no refund and no watch!! Ripped off!!

10 janvier 2025
Avis spontané
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Réponse de Casino

Thank you for your honest feedback. We apologize for the frustration and would love to look into this for you.

Noté 1 sur 5 étoiles

The company have now ceased trading

The company have now ceased trading. I returned a watch 6th January and now have to make a claim through my credit card provider

6 janvier 2025
Avis spontané
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Réponse de Casino

Thank you for your honest feedback.

Noté 1 sur 5 étoiles

Before buying please ensure you have…

Before buying please ensure you have contact details if there is an issue with the watch. We purchased an Armini watch the winder fell off, we cannot get an email adress to contact them to ask about warrenty.
If we had purchased this from a local company we could just take it back. TK

5 février 2025
Avis spontané
Noté 1 sur 5 étoiles

The company is a scam

The company is a scam. Not answering calls. My husband’s expensive watch has stopped working.

7 février 2025
Avis spontané
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Réponse de Casino

Thank you for your honest feedback.

Noté 1 sur 5 étoiles

Purchased a watch Christmas as a gift…

Purchased a watch Christmas as a gift from my husband. Had the watch on my wrist for 1 day pins and brackets fell out. Contacted the company completed the return form and sent it back, over a week later watch was returned same watch no replacement!! But fixed. It’s now happened again, been sending emails for 2 days now still no reply. They were quick to respond at Christmas as to not refund any money not quick now with any response

5 février 2025
Avis spontané
Noté 1 sur 5 étoiles

Do not buy from this company

Delivery prior to x mas was great but the return and replace is still outstanding can’t get hold of anyone no reply to emails and no reply to calls
So now have no cash and no watch ???

5 février 2025
Avis spontané
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Réponse de Casino

We're sorry to hear about your experience. Please reach out to our support team so we can make this right.

Noté 1 sur 5 étoiles

I purchased a watch as a christmas gift…

I purchased a watch as a christmas gift and have since returned the watch and requested a replacement. Despite constant contact to the company I have yet to receive the replacement or a reply advising why. Can someone please reply asap?

29 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

Disappointment

I bought my watch around September 2024. The watch had 2 years warranty and Disel Warranty. As a lot of people experienced below who rated them 1 star, I had the same issue… had back and forth communication on 11.01.25. I was advised to send back the watch and they will be in touch within 10 working days. Today is the 29th January. I had emailed asking for updates, but the email did not get through. So when I searched up the company, just to read the reviews, found out that the company got busted. Spent MOF £250 for the watch.

29 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

Companies house have no record of them and it seems they have gone so no ‘real watch co Lamb

Terrible and would give no star.
I have spoken to citizens advice consumer line who has no record of this company, companies house have no records of them, the insolvency services has no records and no ceased trading on The London gazette online.
I want to return a watch and don’t know what to do anymore .I’ve paid a quarter of it but still have £90 yo pay off but Clearpay said they cannot help me.
For a previous order that I returned my bank have issued me with a chargeback.
Thanks for ruining a Christmas gift, you should be totally ashamed

17 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Perfect

Quick delivery and the item was exactly as described.

24 juillet 2024
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Réponse de Casino

Thank you for your honest feedback.

Noté 1 sur 5 étoiles

Another scam company

Another scam company. bought watch which would not work, sent back to be replaced then informed company ceased trading on 16th January. They have now taken my watch and my money.

17 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

Received Armani watch as Xmas gift

Received Armani watch as Xmas gift, after 3 weeks, strap fell apart. My wife tried to return watch, but received email saying they had ceased trading, and would no longer be honouring guarantees or repairs.........CRAP!!!! DONT EVEN KNOW IF WATCH IS GENUINE!!!

21 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Beautiful watch

Beautiful watch, Will purchase again 👍💯

25 juillet 2024
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Réponse de Casino

Thank you for your honest feedback.

Noté 1 sur 5 étoiles

Disgraceful

Sent a watch back and was told to wait 3-6 days for a refund, message received last week!
The have now gone under.
How could you do this to people who spent their Christmas money.
You are a total disgrace

17 janvier 2025
Avis spontané

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