Excellent service from the initial correspondence to the last box being moved. A professional hard working team did the move led by Alex. Five stars is not enough they made a stressful event so calm a... Voir plus
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The owner of this business was a friendly and helpful guy who arranged everything and didn't even ask for a deposit which was very nice. On the day of the move, two guys arrived. They did what was... Voir plus
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Friendly, efficient service from the initial phone call to the end of the job. They were quick to explain everything, answer questions, alleviate any stress. The guys that came to pack the van were ac... Voir plus
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Very helpful and responsive office team, carried out our estimate over WhatsApp which worked great for us. Friendly, polite guys for the move who were very careful, strong and efficient. Got everythin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our mission at Red Lion Removals is simple: to provide high-quality services for our valued customers. Our team goes above and beyond to cater to each project’s specific needs. Through open communication and exceptional service, we hope you’ll find what you’re looking for with our Moving Company. For more information or general inquiries, get in touch today.
Coordonnées de contact
Unit P4, Capital Business Park, Parkway, CF3 2PU, Cardiff, Royaume-Uni
- 02920755862
- sales@redlionremovals.com
- redlionremovals.com
4,3
Excellent
75 avis
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Excellent service from the initial…
Excellent service from the initial correspondence to the last box being moved. A professional hard working team did the move led by Alex. Five stars is not enough they made a stressful event so calm and relaxed. I cannot praise them enough. We had the packing service which I would also recommend so much easier.
17 juin 2026
Avis spontané
Réponse de Red Lion Removals
Thank you so much for your wonderful review and kind words.
Moving home can be one of life's most stressful events, so we are delighted to hear that Alex and the team helped make the process feel calm, relaxed, and hassle-free from start to finish. We will make sure your lovely feedback is passed on to Alex and the crew—they will be thrilled to hear it.
We're also pleased that you found our packing service helpful. A professional packing service can make a huge difference on moving day, and it's great to know it made the experience easier for you.
Thank you once again for trusting us with your move and for taking the time to share your experience. We wish you many happy years in your new home.
Kind regards,
The Red Lion Removals Team
Friendly & efficient
Friendly, efficient service from the initial phone call to the end of the job. They were quick to explain everything, answer questions, alleviate any stress. The guys that came to pack the van were ace! Super quick, and fitted it all in like a game of Tetris! 10/10 recommend them
17 juin 2026
Avis spontané
Réponse de Red Lion Removals
Hi Gilly and Danny,
Thank you so much for taking the time to leave such a wonderful review!
We're delighted to hear that you found the whole process friendly, efficient, and stress-free from the very first phone call right through to the completion of your move. Providing clear communication and reassurance throughout is something we always strive for, so it's fantastic to know that came across.
We'll be sure to pass your kind words on to the team as well. They will be thrilled to hear they earned an "ace" rating! Fitting everything safely into a van really can feel like a giant game of Tetris sometimes, and we're glad their hard work and experience made a difference.
Thank you again for your recommendation and for trusting Red Lion Removals with your move. We wish you all the very best in your new home, and if we can ever help again in the future, we'd be delighted to assist.
The Red Lion Removals Team 🦁🚚
Good job but removal men pretty cold
The owner of this business was a friendly and helpful guy who arranged everything and didn't even ask for a deposit which was very nice. On the day of the move, two guys arrived. They did what was asked of them and moved the furniture with care but what is usually a friendly and fun day with previous removers felt very clinical and there was no fun or chat as the guys just wanted to get it done (well) but it was quite a traumatic move for me and I felt I was just another job.
20 avril 2026
Avis spontané
Réponse de Red Lion Removals
Hi Franceska,
Thank you for taking the time to leave a review and for your kind comments about the booking process and the care our team took with your belongings.
We are genuinely pleased that you found us friendly, helpful and trustworthy, and that the move itself was completed carefully and professionally.
That said, we must admit we were quite surprised and disappointed by the 3-star rating. From our perspective, we went above and beyond throughout the process, accommodated all requests made to us, provided a very competitive quotation, and delivered the move exactly as agreed, with care and without any damage or issues.
It is also worth mentioning that this was not a straightforward move. We collected items from two separate locations and, in addition, our team dismantled and reassembled the bed for you at no extra charge. These were services we were happy to provide because we wanted to make the move as easy and stress-free as possible. We believe these are examples of us going the extra mile rather than simply doing the minimum required.
We completely understand that moving home can be an emotional and stressful experience, and we are sorry to hear that the day felt traumatic for you personally. However, this is the first time we have heard that you were hoping for a more social or conversational experience from the removal team. Unfortunately, this was never discussed with us beforehand, nor is it something we specifically promise as part of our service.
Our commitment is to provide a professional, efficient, careful and stress-free move, and from your own comments it appears that our team carried out the work well and handled your belongings with care. For this reason, we feel that a 3-star review does not accurately reflect the level of service that was provided.
We also feel it is important to mention that reviews like this can have a significant impact on small businesses such as ours. A 3-star review inevitably lowers our overall rating and may give prospective customers the impression that we failed to deliver an acceptable service or that something went wrong during the move, which was simply not the case here. We fulfilled everything that was promised and, in our view, delivered a great service from start to finish.
To be completely honest, if accommodating additional requests, collecting from two locations, providing dismantling and reassembly services at no extra cost, handling belongings with care, and completing the move without issues results in a 3-star review, then it leaves us questioning what more we could realistically have done. We are always looking to improve, but in this particular case we genuinely feel that the rating does not fairly reflect the service that was delivered.
We always welcome constructive feedback when something has gone wrong or when expectations have not been met. However, in this case, we are struggling to understand what aspect of the service warranted such a low rating when the move itself was completed successfully and professionally. If, after reflecting on the service received, you genuinely believe that 3 stars is an accurate representation of your experience, then we are sorry to hear that. Of course, we respect your opinion, but we must honestly say that we strongly disagree with that assessment and do not feel it fairly reflects the level of service, care and effort that was provided.
Nevertheless, we appreciate your feedback and wish you all the best in your new home.
The Red Lion Removals Team
Disappointing
We used Red Lion Removals in 2023 for a long-distance move and were genuinely impressed by their care and professionalism. Unfortunately, our October 2025 move within Reading was the complete opposite.
Despite being a simple local relocation, the service was disorganised and at times careless. Belongings were emptied onto beds, clothes were crumpled into the bottoms of wardrobes instead of hung, and clearly labelled boxes were delivered to the wrong rooms. Essential furniture hardware was even left behind at our previous address, causing further disruption.
The result was a stressful, chaotic unpacking process that should never have happened. When my husband raised these issues and shared photographs, the company dismissed our concerns, denied the problems outright, and offered no accountability.
The stark difference between the two moves speaks for itself. The poor service we received in 2025—and the company’s unwillingness to acknowledge legitimate feedback—is deeply disappointing.
18 octobre 2025
Avis spontané
Excellent Service
Excellent company. We needed a house clearance at short notice. Everything was organised within a couple of days and the clearance was done quickly and efficiently. Would definitely recommend to others.
28 octobre 2025
Avis spontané
Réponse de Red Lion Removals
Thank you so much, Caroline, for your lovely review.
We really appreciate you taking the time to share your experience. We understand that arranging a house clearance at short notice can be stressful, so we're delighted that we were able to organise everything quickly and provide a smooth, efficient service when you needed it most.
Your recommendation means a great deal to us and to our hardworking team. Feedback like yours is exactly what motivates us to continue delivering the highest level of service to our customers.
Thank you again for choosing Red Lion Removals. It was a pleasure to help, and we wish you all the very best for the future.
Warm regards,
The Red Lion Removals Team
I highly recommend their service.
I highly recommend their service.
The quote process via their website is quick and straightforward, and they don’t bombard you with annoying follow-up calls.
Their pricing is reasonable and open to negotiation depending on the actual items being moved.
The staff were professional, arrived on time, and handled the furniture, boxes, and white goods with great care using a Luton van. They were also helpful and willing to offer advice.
Well-equipped with all the necessary gear to protect doors, mattresses, and other items.
4 octobre 2025
Avis spontané
Réponse de Red Lion Removals
Hi Yasser,
Thank you so much for your wonderful review and recommendation.
We're delighted to hear that you found our quotation process quick, straightforward, and pressure-free. We believe that arranging a move should be as simple and stress-free as possible, so it's great to know that this was reflected in your experience.
We're also pleased that our team arrived on time, handled your belongings with care, and were able to offer helpful advice throughout the move. Protecting our customers' furniture and property is something we take very seriously, so it's especially rewarding to hear that our equipment and preparation gave you confidence in our service.
Thank you again for choosing Red Lion Removals and for taking the time to share your feedback. Your kind words mean a great deal to us and to the team. We wish you all the very best in your new home and would be delighted to help again in the future should you ever need us.
Warm regards,
The Red Lion Removals Team
It was during a tough time for me with…
It was during a tough time for me with the loss of my Dad, and they made the move so easy, very smooth, very efficient workmen and hardworking. I will definitely use these again. Thank you so much for helping me.
25 septembre 2024
Avis spontané
Réponse de Red Lion Removals
Hi Danielle,
Thank you so much for your kind words.
Firstly, please accept our sincere condolences for the loss of your Dad. We understand that moving during such a difficult and emotional time can be incredibly challenging, and we are truly grateful that you trusted us to help.
It means a great deal to hear that our team was able to make the move smooth, easy, and stress-free for you. Our movers always strive to work hard while treating every customer with care, understanding, and respect, especially during sensitive circumstances such as these.
Thank you for your lovely feedback and recommendation. We are delighted that we could help when you needed it most, and we would be honoured to assist you again in the future should the need arise.
Wishing you and your family all the very best.
Warm regards,
The Red Lion Removals Team
Red Lion were fantastic!
Red Lion were fantastic!
This was the second time we have used this company for moving house. On both occasions they have been efficient, professional, responsive, and incredibly helpful. I wouldn't use anyone else to move house.
16 juin 2025
Avis spontané
Réponse de Red Lion Removals
Hi Zoe,
Thank you so much for your continued trust and kind words! 😊 It means the world to us that you chose Red Lion not just once, but twice. We’re so glad to hear both moves went smoothly and that the team could be there to help every step of the way. Your support and loyalty truly mean a lot—wishing you all the best in your new home! 🏡🚛✨
All the best from Red Lion Removals Team
Competitive price and the guys moved us…
Competitive price and the guys moved us with great efficiency From Cardiff To Neath and were All Very polite and hard working.
They emptied the entire house In Cardiff within a few hours and then drove the 36 miles to my new home in neath and delivered our belongings, they even Dismantled and reassembled some of my belongings which I was grateful for, would definitely use this company again and
Would highly recommend them.
22 mai 2025
Avis spontané
Réponse de Red Lion Removals
Hi Gareth,
Thank you for your review. While we appreciate all feedback, we must admit we’re quite disappointed to receive a 3-star rating — especially given the level of service and support we provided throughout your move.
There were no issues reported during the move itself, and we not only carried out your relocation efficiently and professionally, but also included dismantling and reassembling services at no extra charge. On top of that, we significantly reduced our original quote to meet your budget and ensure your satisfaction.
We also made ourselves available outside of normal business hours, responding promptly to your inquiries and always happy to assist wherever needed — because we genuinely care about providing a smooth, stress-free experience.
Given all this, we truly feel that a 3-star review doesn’t reflect the quality of service we delivered. We’re committed to going the extra mile for our customers, and we felt we did exactly that in your case.
If there’s something we missed or anything more we could have done, we’d welcome your feedback. Your insights are important not only for us, but also for potential customers who rely on honest and fair reviews when choosing a removal company.
Wishing you all the best in your new home.
Kind regards,
The Red Lion Removals Team
Réponse de Red Lion Removals
Dear Michael,
Thank you so much! 😊 We're really happy to hear you were pleased with the crew—they’ll be chuffed to know their efforts were appreciated. It was a pleasure helping you, and we’re always here if you need us again. Well done to you too for being such a great customer! 🚛👍
All the best from Red Lion Removals Team
Excellent company - do not hestiate!
Excellent company. What a pleasure to deal with!
I’m not sure what they're feeding (or drugging) their people with, but I have never seen 2 men work as hard as this morning. We are fully in to our new house, and it’s just after 11am. Incredible service from Sebi and Bogdan. Are they men or robots? We'll never know... Thank you so much!
31 janvier 2025
Avis spontané
Réponse de Red Lion Removals
Dear Tom,
Thank you so much for the fantastic (and very entertaining!) review! 😄 We're absolutely thrilled to hear Sebi and Bogdan impressed you—they really are stars, and we'll be sure to pass on your kind words to them. No secret formulas, just good people who love what they do! We're so glad we could help you settle into your new home so quickly. Wishing you lots of happiness there, and we’re always here if you need us again! 🏡🚛✨
All the best from Red Lion Removals Team
Highly recommend Red Lion
Adrian and the guys did a fantastic job of moving us into our new home, they looked after our stuff, and everything was dismantled and put back together as if it'd always been there! They even did it through Storm Darragh weather warnings!
7 décembre 2024
Avis spontané
Réponse de Red Lion Removals
Dear Ryan,
Thank you so much for the lovely review! 😊 We’re so glad Adrian and the team could help make your move smooth—even with Storm Darragh trying to make things difficult! It’s great to hear everything was well looked after and reassembled perfectly. Wishing you all the best in your new home, and we’re always here if you need us again! 🏡🌧️💪🚛
All the best from Red Lion Removals Team
Fantastic company
Fantastic company. They moved me from Somerset to wales. Very efficient and helpful. Every thing arrived in perfect condition as they packed the van properly and secured boxes as they went. Used floor and door protectors so not to scratch anything. Highly recommend this company if you want a stress free move. Thanks to all the staff for making my move a pleasure.
28 novembre 2024
Avis spontané
Réponse de Red Lion Removals
Dear Brian,
Thank you so much for your kind words and fantastic review! We’re delighted to hear that your move from Somerset to Wales was a stress-free experience and that everything arrived in perfect condition.
Our team takes great pride in ensuring every detail is handled with care, from securing boxes to using floor and door protectors, so it’s wonderful to know these efforts made a positive impact. Your recommendation means the world to us, and we’re so glad we could help make your move a pleasure.
If you ever need our services again, we’d be more than happy to assist. Wishing you all the best in your new home!
Warm regards,
The Red Lion Removals Team
10 out of 10
10 out of 10. I have moved 3 times and for the first time everything went according to schedule. The van and moving men arrived early to a very rural and remote location. Loaded the van meticulously and took great care with all fragile items . Arrived at the final destination. Emptied the van. I cannot recommend this company highly enough. Would have no hesitation recommending them . They exceeded all expectations, brilliant.
Eugene. Moved from Rural Monmouth to Penarth
19 septembre 2024
Avis spontané
Réponse de Red Lion Removals
Dear Eugene,
Thank you so much for the 5-star rating and your amazing feedback and recommendation. We do our best to differentiate ourselves with our exceptionally high standards and delivering wonderful customer experiences. We are happy to hear we delivered the same level of services to you as well.
All the best from Red Lion Removals🦁
Incredible service
Incredible service! Moving house is so stressful yet they made the day an amazing one. The hardest working and most professional team, while maintaining humour and energy throughout. They took all the stress out of the move for me. I couldn't believe how quickly they got it all done, even offering to put the furniture in the exact places I wanted it all to go in the new place. They could not have done more. Will definitely be using them again. Absolutely fantastic experience. I really can't say enough about them. Very highly recommended.
3 août 2024
Avis spontané
Réponse de Red Lion Removals
Dear Siobhan,
Thank you so much for the 5-star rating and your amazing feedback and recommendation. We do our best to differentiate ourselves with our exceptionally high standards and delivering wonderful customer experiences. We are happy to hear we delivered the same level of services to you as well.
All the best from Red Lion Removals🦁
Received the received the last of my…
Received the received the last of my storage this morning after the move on 11th June. This company is outstanding. Everything packed, delivered unloaded and assembled with some put into storage with them which came back today all in perfect condition. It would be hard to find a better company. I thoroughly recommend them.
6 août 2024
Avis spontané
Réponse de Red Lion Removals
Dear Janet,
Thank you so much for the 5-star rating and your amazing feedback and recommendation. We do our best to differentiate ourselves with our exceptionally high standards and delivering wonderful customer experiences. We are happy to hear we delivered the same level of services to you as well.
All the best from Red Lion Removals🦁
Highly recommend
Great communication from start to finish.
Competitive price and the guys moved us with great efficiency and were polite and very hard working.
They emptied the entire house within a few hours and then drove 133 miles and delivered our belongings to a storage unit since our new house was not ready.
Would highly recommend.
23 juillet 2024
Avis spontané
Réponse de Red Lion Removals
Dear Susan,
Thank you so much for the 5-star rating and your amazing feedback and recommendation. We do our best to differentiate ourselves with our exceptionally high standards and delivering wonderful customer experiences. We are happy to hear we delivered the same level of services to you as well.
All the best from Red Lion Removals🦁
Just the best!!
I've moved many times and these guys are the best.
Quick, efficient, polite. and pleasant.
Arranged at fairly short notice and did everything asked of them.
22 avril 2024
Avis spontané
Réponse de Red Lion Removals
Dear Judy,
Thank you so much for the 5-star rating and your amazing feedback and recommendation.
All the best from Red Lion Removals🦁
Outstanding from start to finish
Outstanding from start to finish. Excellent communication, fantastic service. Highly recommend
14 février 2024
Avis spontané
Réponse de Red Lion Removals
Dear Ian,
Thank you so much for the 5-star rating and your amazing feedback and recommendation.
All the best from Red Lion Removals🦁
Great Service
Great Service - easy to book and kept you informed. Competitively priced and friendly efficient staff.
18 décembre 2023
Avis spontané
Réponse de Red Lion Removals
Dear Kevin,
Thank you so much for the 5-star rating and your amazing feedback and recommendation.
All the best from Red Lion Removals🦁
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