redrewclothing.com Avis 

Similar negative experience to the above purchaser. Wanted one of their dresses for my wedding. Despite fitting within the measurement for a size L (Aus 12) which is my normal size, I sized up to an XL (Aus 14) and the dress was too small, I couldn’t even get the sleeves past my elbows. I contacted them to see if they would refund due to them not offering a larger size and they suggested a similar style that was apparently a bigger make but $300 more. I said that I didn’t want to potentially sink more money in to a dress that may not fit and I won’t be able to get my money back on and they have ghosted me since then.
It’s so disappointing as their product is beautiful but I would not recommend purchasing from this brand.

I was extremely disappointed by how this situation was handled.

I never received, saw, or tried on the dress because the parcel was held by customs due to unexpected import charges of £248. Once I became aware of these charges, I contacted the company and explained my situation. I was even willing to cover the return shipping costs myself, despite never having received the item.

However, I was only offered store credit and was told that a refund was not possible. I then sent a further email asking whether my case could be reconsidered, but received no response.

As a result, I am left having spent close to £1,000 on a dress that I have never seen in person and have no way of knowing whether it will fit or suit me. The dress was not custom-made or personalised in any way, making the refusal to offer any flexibility particularly disappointing.

I understand that businesses have policies, but good customer service also requires reasonable consideration of individual circumstances. Unfortunately, that was not my experience.