Red Sea Avis 30

I bought a new reefer 170, the down flow valve that comes with it is absolutely rubbish, the water level in the weir was either up or down and when down you get loads of gurgling which is a real nuisance. Set it and before no time the level simply just alters itself! On fairness red sea provided a replacement valve twice but it made little difference. Researched online and others have had this same issue and some changed it altogether using a different gate valve.
I chose not to and got rid of the tank and really glad to see the back of it! Would not have a Red Sea again even it was free, I suggest something else if it helps not red sea reefer.

Impressively unstable equipment with the app

Do not use at all costs!

I would not recommend anyone to buy any of there products. Seriously look elsewhere if you want any reef kit that will last longer than 18 months.

To spend £3500 for a "Deluxe premium aquarium 625xxl "which I've had so many issues within the first 2 years is a joke!

1 light RL-90 totally failed and had to be repaired with board failure. took almost two weeks to be resolved.
2 light power packs failed and had to be replaced within the first 2 years, then another 2 failed between year 2 and 4. I'm now left with 2 lights. To say these are worth £400 is laughable.
Design flaws identified with the stand forcing me to retrofit an upright metal bar in the centre of the sump meaning I can no longer change it of it ever breaks as it would mean having to remove the brace putting excess pressure on the front DT tank potentially causing it to break the seals or glass. Unless I shutdown my entire tank and move livestock.
There are overheating issues with the active cooling method red sea have chose on the RL90 design making the plastic twist and warp under the high temperatures and the power packs blowing up. Yes they literally make a loud bang when they fail and they tripped my houses RCD. My lights have ran many different programs but recently they are running the stock 23K program.

To now be left without a light over the aquarium unless I spend another £50 for another power-pack which will no doubt fail in another year. Just for clarity I have had 4 fail so far and have 2 more left running which I'm expecting to blow any day now in line with the rest.

I've purchased two reefwave 45's a few months ago and honestly wish I hadn't bothered. More red sea products full of problems.

One of the controllers keeps saying it has no WiFi when my router shows its connected. (I'm an IT technician so yes its connected) I bought a dual controller for 150 on Saturday to hopefully fix the issue but I wish I hadn't gave them my money and switched to a different brand.

What a joke of a company calling their products premium when I've had mine 4 years with so many issues and to be left like this after choosing to give them almost £4000 of my money!

I do not recommend spending money on any of their products because of the service i have received and the poor quality of products they are selling.
I have another aquarium which I bought at the same time as this one from EA reef. First off it was half the price of the red sea 625xxl and I've not have a single issue where I had to go back to them! Yes you read that right not even ONE! To this day the light still works and the tank is solid with no issues. I wish i had bought two of them instead!

Extremely overrated for such epensive gear.
Have had the reefleds and they gave more problems than that they worked. Almost everyday loss of connection, overheated adaptors within the period of 1 year.
Gave them another chance by buying reefwaves, but also within a year they become noisy, and the barings are already done and need replacement, regardlessly they have a monthly maintainance and cleaning. Reefwaves aren't that easy to disassemble, you will need your complete bodyweight to loosen the axl.
Never ever again I will buy redsea gear again, and I do not recommend it to other people.

PO4 NO3 reducer killed some of my most prized fish. Strange though, wrasse and clown not affected. Inverts, sea stars not affected. Blue hippo tangs big and beautiful, 2 dead, one sick for 24 hours then bounced back to normal. Flame angle dead. Midas Blenny dead. Do NOT use this product. Did Not overdose.

XL 425 tank
My tanks seams went last week without warning and lost all fish and coral so over 4 thousand pounds worth I commented on Facebook and they blocked me and the company will only give me 25% off a new tank even tho it's a fault in the tank as it's happened to someone else this week to and it was the same age only 4 years old

Purchased a Red Sea reefer 350 5 years ago. When the seams split I contacted the company to see if they had a tank only I could purchase. After 3 weeks of back and forth with email, Amanda Tennant needed up calling me a liar. I’m repulsed by the company especially after spending $2,000 on a 75 gallon tank. What’s worse is they’ve improved the tanks so they knew the old ones were faulty.

I found black particles in my AB+ coral food. I emailed Redsea letting them know. They ask me to send photos which I send them, along with photos of the expiration date showing the bottle is not expired. The rep tells me I need to shake the bottle to get rid of the particles, which I do for 10 seconds and the black particles are still there. I happened to have bought a replacement bottle already because I knew this wouldn't be a quickly resolved issue and I wanted to feed my coral. I don't even shake the new bottle and no particles found (I sent them photos of this as well) and that new bottle could have been sitting on the shelf at my fish store for months. After telling the rep I still see particles (I resent photos comparing new liquid with old) and he asks me for a receipt for the bottle. Who keeps receipts for bottles of coral food? I never planned to return it to my fish store so why would I keep the receipt? Personally I think that is a ridiculous request. Especially after I already sent photos of the bottle, expiration date, and photos of the contaminated liquid, but that's not enough proof. This has happened to me in the past with a previous bottle and I emailed RedSea and they sent me another bottle. At that time the rep never said anything about the bottle needing to be shaken. FYI Nowhere on the bottle does it say to shake the bottle either. Nonetheless, the bottle was replaced the last time this happened, but this time I was told that that replacement was a 1 time courtesy and there is nothing they will do for me now. Shows how much RedSea stands behind their products. The bottle wasn't damaged, it was stored in the fridge after opening like the instructions state, and wasn't expired. Customer satisfaction not a big deal at RedSea, stay away! I know they don't care but they lost a loyal customer.

Brought a reef 90 led a year and a half ago. Unfortunately the power pack gave up. Contacted customer services, explained the situation, had one in the post next day. No mess, no fuss. Great customer service