I tried one pair of shorts and one Polo to try sizing and had an up coming holiday. I went full in shorts and Polos, I’ve waited to do this review as wanted to see after washing on return. The best ac... Voir plus
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Lisez les avis des autres
Reef Knot clothing is top quality, with outstanding customer service. Beautiful colours, premium materials and fit. Not well known but if you buy from them you will be so impressed. Go for it, you are... Voir plus
Only have positives to say about Reef Knots. Lovely choice of colours in the swim shorts and the organic t shirts are extremely soft and wash well also. Customer service is excellent - there was a mix... Voir plus
In an age where quality and customer care can sometimes feel like an afterthought, Reef Knots was a refreshing discovery. The chino shorts fit beautifully, the sweater was equally impressive, and b... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are a small UK clothing brand specialising in exceptional quality menswear. We specialise in outstanding fit, fabric and customer service. Key product lines include: Tops & Jumpers, Polos, Shirts, Tees, Swim Shorts and accessories. We are predominantly an online business, but we also have one physical shop in Salcombe, Devon. Established 2013 with c.100k customer orders shipped.
Coordonnées de contact
Unit A2 Ashville Court, Methuen Park, SN14 0ZE, Chippenham, Royaume-Uni
- 01249 736 236
- info@reefknots.com
- reefknots.com
4,9
Excellent
174 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Terrible quality swim shorts
I bought 2 pairs of the swim shorts for my husband and after less than 10 weeks of wear during several summer holidays, the elastic totally gave up and rendered the shorts unwearable. These shorts were expensive and I expected good quality items. However, to me there is a fault with the design but I have been fobbed off by their customer service. I would not recommend purchasing anything from this company after this experience.
3 juillet 2025
Avis spontané
Réponse de Reef Knots
Julie, as we explained to you through customer service, after you had told us you purchased these 18 months ago, our records showed that you had actually purchased these shorts over 5 years ago in 2020. Understandably, we cannot give a lifetime guarantee on a fabric product that spends its time in chlorinated and salt water and as you admit has been on at least 10 holidays. All swimwear has a harder life than most items of clothing and will have a natural life span. Understandably, we cannot measure how this product has been treated over that length of time or the type of cleaning conditions or products it has come into contact with. I believe leaving a one-star review for a small business, ruining our exemplary record on TrustPilot is very harsh. In my opinion, your interactions with our staff were bizarre, confrontational and extremely unreasonable, especially once it was revealed that you had significantly tried to mislead us over how long you had owned the product. You even personally called me aggressive when I addressed you by your first name in an email, rather than a salutation (?), despite us having had a phone conversation previously where you made no such objection. We always go above and beyond to fix customer issues, but I’m afraid any fault on our part would have displayed itself years and years ago. After more than 75,000 customers, this is the strangest and most unreasonable customer interaction we have had. I wish you the best for the future, but would ask that if you contact us again, to be more reasonable and considerate to the people trying to help, Patrick (Founder)
Very good quality clothing
Very good quality clothing, which was beautifully packaged. I had to return them and get a slightly smaller size and, when I returned the items, both the replacements and the refund (refund of the original order, as I ordered replacements before returning the originals) were very prompt.
Great to support a new home-grown brand.
26 juin 2025
Avis spontané
Réponse de Reef Knots
So pleased we could get everything sorted for you! Thank you for the review!
Superb clothes delivered in excellent…
Superb clothes delivered in excellent packaging. Great customer backup with a constantly changing stock
Regards
Malcolm
20 juin 2025
Avis spontané
Great products
Excellent quality and design at a good price. Love the range of colours. First place I now look now.
26 juin 2025
Avis spontané
Réponse de Reef Knots
Andy, that's so great to hear. Than you for taking the time to leave a review!
Reef Knots is genuinely a great British…
Reef Knots is genuinely a great British brand offering quality clothing sourced carefully.
I have purchased several items over a number of years and have found ALL to be of excellent quality.
24 juin 2025
Avis spontané
Réponse de Reef Knots
Thank you so much for your kind words about our business. We are very pleased that the efforts we make on quality are shining through!
Nice designs
Nice designs, nice fresh colours, comfortable and well made.
I ordered two polo shirts & two long sleeve casual shirts for a holiday. Will definitely be buying from Reef Knots again.
23 juin 2025
Avis spontané
Réponse de Reef Knots
Thank you for your very kind review, Peter. We look forward to welcoming you back.
Always excellent quality and service
Always excellent quality and service, and nicely packaged.
4 juin 2025
Avis spontané
Réponse de Reef Knots
Thank you so much for your review! Very pleased you are happy.
I must’ve had about four or five items…
I must’ve had about four or five items from reef nuts. Everyone has been a high-quality. I thoroughly recommend this small company I will be buying in the future.
11 juin 2025
Avis spontané
Réponse de Reef Knots
Thank you for taking the time to leave us a review. We are thrilled our commitment is shining through.
Excellent company
Excellent company. Fast online service and excellent quality!
1 juin 2025
Avis spontané
Réponse de Reef Knots
Thank you so much for reviewing us. Very kind words!
Reef Knots for sure
Reef Knots are an ace company who LISTENS👂🏽 to their customers when things, unfortunately, go wrong. They are RESPONSIVE, CARE and sell QUALITY products. I would 100% recommend them and definitely buy from them again (and NO they're not paying me to say this!)
I only leave comments when I have received exceptional service! Growing stronger and stronger reefknots.com!😁
8 mai 2025
Avis spontané
Réponse de Reef Knots
Thank you so much for such a glowing review and that our customer commitment come through. Very kind and we hope to welcome you back soon.
Good quality products
Ordered a few items over the last few months. Good quality products and I'm very happy. Returns have been easy and dealt with promptly.
6 mai 2025
Avis spontané
Réponse de Reef Knots
Thank you, Simon. We are very pleased you've had a good experience and look forward to welcoming you back in the future!
Good quality products
Very efficient service. Product delivered in quality packaging and polo T-shirts excellent quality. I loved the colours my husband might prefer more greys and navy colours. Would definitely recommend.
8 mai 2025
Avis spontané
Réponse de Reef Knots
Thank you very much for your kind words! We will take on your colour comments too for future collections.
Polos and swim shorts
Easy to order. Quick delivery and high quality clothing with great colour choices and fit.
22 avril 2025
Avis spontané
Réponse de Reef Knots
John, Thank you for the very kind review. We're so glad that you are happy with everything!
Very efficient service and both shirts…
Very efficient service and both shirts look great and are good quality. It was nice to buy clothes that are primarily made in Europe and have not come from the Far East.
1 mai 2025
Avis spontané
Réponse de Reef Knots
Thank you, Martin. It's always so nice to hear the efforts we go to in order to make a great product are appreciated. We hope to welcome you back soon!
Great quality & service
Ordered two Polo shirts and love them both. Excellent quality and fit.
Also really loved receiving the shirts boxed and obviously wrapped with care. So much nicer than them simply being in a plastic bag.
21 avril 2025
Avis spontané
Réponse de Reef Knots
Thank you, Sean. We're so pleased you are pleased with your polos and the attention to detail we try to go to. We hope to welcome you back again.
Great product
Great product, very high quality. I will definitely buy again and recommend.
29 avril 2025
Avis spontané
Réponse de Reef Knots
Thank you so much for taking the time to leave us such a great review. Very much appreciated and we look forward to welcoming you back soon!
Great service and after sale experience…
Great service and after sale experience and I’m absolutely delighted with the superb quality and perfect fit of my quarter zip top.
Will be ordering some polo shirts this week!
10 avril 2025
Avis spontané
Réponse de Reef Knots
Thank you, Scott. Great to hear and really kind of you to leave us a review.
Réponse de Reef Knots
Thank you for leaving a review. So pleased you were happy with everything. Hope to see you again soon.
Qtr Zip Sweater
The overall quality of my Zip Sweater is excellent, good fit and as my 19yr old daughter commented looks expensive and of good quality. Soft too the touch and as at present does not appear to pluck after several times of wearing.
10 avril 2025
Avis spontané
Réponse de Reef Knots
Thank you for leaving your very kind review. Your daughter has clearly inherited your very good taste!
Zip Sweatshirt and Jumper
I am really pleased with the product I bought. It is of really good quality and I would not hesitate to but from Reef Knots again. Customer service was excellent too since I had to re-size the original order. All done in a week
23 mars 2025
Avis spontané
Réponse de Reef Knots
Thank you for your kind words, Robin. Glad we could get everything sorted for you!
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