ReFramed Avis 

I was initially very hesitant about ordering a bed from these guys and I only proceeded knowing I had credit card protection (spoiler alert: I absolutely needed it)

While the founder, was incredibly quick to set up a call and reassure me just to secure the sale, the communication went completely downhill the moment they had my money.

I ordered a bed frame and headboard from ReFramed, paying €1,620 in total in December 2025. While the product design itself is good, the bad reviews are all true.

The customer service and logistics experience was incredibly stressful and entirely unacceptable for a premium brand.

Before ordering, I was explicitly assured by the founder that everything was in stock. I was later contacted to be told that the headboard wasn't available and that they would send the bed separately so as not to delay the rest of the order.

To make matters worse, the bed frame arrived with multiple defects, including significant scuffing on the visible curves, a paint chip on the side rail, and an alignment gap at a mounting joint.

When I reached out about the damaged frame and the missing headboard, I was met with weeks of radio silence. It wasn't until I issued a formal "Final Notice" in February after multiple ignored emails that they finally acknowledged the issue and offered a refund for the headboard. However, they then went completely silent again and failed to process the payment.

I was ultimately forced to open a formal Section 75 dispute with my credit card provider to get their attention. Only after the bank got involved did ReFramed attempt to negotiate a settlement.

After a months-long saga, I finally received my refund in May 2026. Buying a bed should not be this stressful and there is no excuse for their poor customer service. If you buy from ReFramed, know that if anything goes wrong, their customer support is non-existent until legal action is threatened.

Previous bed model broke within 3 year warranty period. Communication about my issue was initially prompt but then had to reach out again for updates for a solution to my problem. Since it was a previous bed model I was only offered replacement parts for a smaller bed or 35% off of a new bed. Also, the warranty now is apparently 2 years but this is not currently reflected on the website.

Best bed I have ever had, and with its quality I am sure it will be my bed frame for life. Really enjoy the design and the materials.

Ich war etwas nervös, ein Bett bei einem kleineren Start-up zu kaufen, jedoch habe ich mich in das minimalistische skandinavische Design verliebt. Die Lieferung erfolgte schneller als erwartet und verlief reibungslos. Der Aufbau ging super schnell und war auch alleine gut machbar. Ich bin auf jeden Fall voll begeistert von dem Bett.

I purchased a bed from Reframed because I liked the design and wanted to support a small brand, but the overall experience was disappointing.

After payment, communication became slow and the delivery was significantly delayed, and arrived split in 3 instead of a whole piece. Once the bed arrived, 6 essential parts needed to secure the slats were missing. I reported the issue with photos, but after more than a week I have not received any response or solution, I just received the missing pieces and an email when I opened a dispute with Paypal to have a refund.

It’s a shame, because the product itself is nice, but due to delays, missing parts, and poor support, the experience let me fear that if for any reason the product will break or have a problem in the future (like I can read in some of the other reviews) the risk is to be ignored and not receive any support

Incredible service. Swift responses, great design. 5/5.

Super fedt produkt, som var dejligt nemt at samle og service i top! Fik leveret sengen 3 uger efter jeg bestilte, og fik leveret den direkte til døren 😃

We have been entirely happy with the bed frame we ordered from Reframed. Delivery was on time, and the personal delivery - by one of the owners - gave us perfect insight into the passion behind the company and how hard they've worked to design the product you sleep in every day. Thanks for a great experience.

Unfortunately, the rumours are true and this company is very untrustworthy. They make false promises and ignore e-mails. The slats of my bed broke (poor quality for the price) and they promised me new ones as a replacement, after having been ignored by them for weeks already. The slats never arrived, they ignored all my follow up mails to check in with them, and it is now 3 months later. I still have broken slats and I regret ever buying this bed. This is me warning people to spend your money elsewhere.

Very happy with my product. It all arrived on time and in perfect condition. The bed is much more sturdy than other beds I've had, and the design fits well with the rest of my room. Highly recommend

Earlier this year, I ordered a bed and headrest from Reframed. The bed arrived on time, slightly damaged. but the headrest never did. Customer support later told me it had been discontinued. Fine, but you’d expect a refund, right? I didn’t get one.

Reframed held onto my money for weeks while ignoring my emails. I had to escalate the issue to the CEO just to get a response. Eventually, I received my refund and was told they’d send me a nightstand as an apology for the poor handling. That nightstand never arrived.

After countless follow-ups to the CEO, all ignored, I’ve officially given up. Congrats, Reframed, you saved yourself €200

The bed itself? Squeaky and overpriced. When things go wrong, don’t expect them to care. Stay away.

Received the TR bed. Setup was fast and straightforward. The raw anodised aluminium frame integrates cleanly into different environments. Strong first impression.

No me enviaron el producto. Ha pasado más de 1 mes. 1.200€, impresionante.
He pedido la devolución, a ver qué tardan en gestionarla.

Ordered the ivory MC-1 bed back in July but received the green version two months later. I’ve emailed several times (4–5 times over the past month) asking for the incorrect item to be collected and exchanged for the one I ordered, but haven’t received any response.

Ironically, when I was first shopping for a bed, they replied to my questions within hours. It seems the responsiveness ends once they have your money. I eventually managed to reach the owner/founder and seemingly the only person running the company, who said he would sort it out, that was 10 days ago. Unfortunately, the customer service has been pretty terrible to non existent

At this point I just want to return the bed (still in its box, never opened) and get a refund. Not worth the hassel

Sadly you will not get what you ordered. You will be ignored when you try contacting them. 600 Euros stolen.

Nach meiner ersten, etwas unschönen Erfahrung mit Reframed (Geld einer stornierten Bestellung wurde über Wochen nicht erstattet und musste schlussendlich über den Paypal Käuferschutz zurückgeholt werden), habe ich dem Laden ein 3/4 Jahr später doch noch Mal eine Chance geben und muss ehrlich sagen, dass es überraschend stressfrei abgelaufen ist. Die Kommunikation war easy, sogar ein datumsgenauer Wunschtermin für die Lieferung wurde organisiert. Das Bett hat eine solide Qualität/Verarbeitung und sieht wirklich schick aus. Beim Rückteil gabs kurzfristig eine Lieferverzögerung, aber zumindest wurde es gut kommuniziert. Dafür gibts erstmal "Vorschusslorbeeren". So weit okay und zufrieden.

Nice looking, very poor function. We have had major problems since purchasing the TR bed. They just stop replying. STAY AWAY.

UPDATE following Reframed reply: I didn’t “feel” like you stopped replying - you just stopped replying. No responses to multiple emails or attempts at contacting by phone. You intentionally stopped replying as you didn’t want to own a resolution. Just admit to that instead of giving me a template cut and paste reply.

This company does not pay their invoices. The head of operations placed an order with my printing company and then never paid. I emailed several times with no response. Even after emailing back and forth and claiming to "not have the details" which were always there from the beginning on the invoice, they still do not pay and act as if everything is a misunderstanding. Frankly, it's embarrassing that a company cannot pay an invoice of less than 4 000 kr.

I ordered a ReFramed bed after personally reaching out to their support to confirm the delivery timeline. Based on clear communication from their team, I was told the item was in stock and would be delivered within the next week (ordered on a Friday). That promise is what made me place the order immediately.

Unfortunately, the reality has been different. Over a week later, I still haven’t received the bed — or even a proper shipping confirmation. I’ve followed up multiple times and received vague or delayed responses. I was later told my order had to wait because other customers who ordered earlier were being prioritized — which makes me wonder why I was told it would ship right away in the first place.

I understand that delays happen, especially with newer brands. But what’s frustrating is the lack of honest, consistent communication. I actively tried to avoid this exact situation by checking in advance. If they had simply said there might be a delay, I would have understood. But making promises that aren’t kept — and then going quiet — leaves a bad impression.

I’m still hoping the product itself will be worth it and I’ll update this review once it arrives. But for now, I wouldn’t recommend relying on the delivery estimates without written confirmation and a good amount of patience.

Very disappointing experience with this company. My bed broke just two weeks after purchase. Initially, they responded to my emails, but then completely stopped replying. It’s been weeks without any communication. I’ve tried reaching out multiple times since, but they refuse to respond.