Regent Street Clinic Avis 1 236

Staff very friendly & accommodating

I had a great experience with Travel Doc Southampton, thanks to Rebecca and Ceecee. From the moment I arrived, they were both professional, friendly, and really easy to talk to. Rebecca took the time to explain everything clearly, which made the whole process feel straightforward and stress-free, while Ceecee was just as helpful and efficient, making sure everything was handled smoothly.

What stood out most was how welcoming and supportive they both were throughout. Nothing felt rushed, and they made sure all my questions were answered properly. It’s not often you come across such a genuinely helpful team, and I’d definitely recommend Travel Doc Southampton—Rebecca and Ceecee are a real credit to the service.

Rebecca has been amazing throughout my courses of vaccines, she kept me informed and answered any questions I had ☺️ Cici is also very helpful with booking appointments and payments. Great team thanks guys!

Very good service from Rebecca and ceecee

Rebeka was great very friendly

Third visit to the clinic for travel jabs, we saw Rebecca today and for our first visit too. Today my son passed out after his jab, she was amazing. Really calm and reassuring for me and more importantly him. Ceecee appeared quickly with water and sweets to help too. Thoroughly recommend the clinic.
A big thank you to Rebecca for being so great with him.

I was not expecting today to go so well. Can't wait for the results. It's the only place I came that actually helped me with my allergy treatment. Rebecca was great and very comprehensive, same as Cece helpful and kind. Recommend it!

Great experience! Was literally in and out, was not expecting at all this was very refreshing and perfect for my allergy. Cece was super kind and clinician Rebecca very helpful. Will be coming back.

Lovely clinic and lovely people. Fast and efficient.

I’ve debated writing this review, as until very recently I only ever had positive experiences with Regent Street Clinic Nottingham. However, I feel an obligation to share my experience so that anyone researching, as I once did, can approach with caution.
I have been a patient at Regent Street Clinic for almost seven years. I’ve had various aesthetic treatments and, up until now, regularly recommended them to friends and family. I even left a glowing 5‑star review in the past. Unfortunately, my most recent experience has completely changed my view.
My last lip filler appointment was in October 2025. The outcome was noticeably different from every previous treatment. My lips bruised and swelled far more than usual, and within 24 hours a painful lump had formed. I’ve had filler before, so I know what normal swelling looks like and this was not it. Over the following days, I realised the filler had been placed underneath my lip rather than in the usual areas. You could see it clearly when I smiled.
It’s important to note that I had always been treated by Dr Bobby or Nurse Vali. I’m unsure who treated me on this particular day, but the result was unlike anything I’d had before.
Once the swelling settled, the filler was still sitting under my lip line. I could feel it constantly with my tongue, and it was uncomfortable. I hoped it would dissolve naturally over time.
A few weeks ago, I visited a different clinic for Botox and asked them to assess my lips. They confirmed the filler had been injected incorrectly and advised that the only solution was to have it dissolved. They recommended I return to Regent Street Clinic for aftercare.
I messaged Nurse Vali, as I always had, and she told me to pop in. I booked a same‑day appointment. When I arrived, I was told there would be a £95 consultation fee just to be seen, despite this clearly being an aftercare issue. I was told the fee would be deducted from the cost of dissolving the filler, all before anyone had even examined me. I found this unreasonable and cancelled.
I emailed the clinic directly over the weekend, explaining the situation and asking to be seen without charge. I received a reply inviting me in to discuss my concerns.
My appointment took place on Tuesday 21st April with Nurse Vali. Upon entering, she asked why I was there. Nobody had shown her my email or given her any context. I had to explain everything from the beginning.
Once she realised I wasn’t there to spend money, her attitude changed drastically. She was dismissive, unempathetic, and at one point said, “I don’t work for free.” I was made to feel small and foolish for not coming in sooner. It was a hostile atmosphere and something I’ve never experienced from a medical professional.
Before even examining me, she began texting someone to “figure out a price.” She offered a discount, despite not having looked at my lips. How can you offer a price for a procedure you haven’t confirmed is needed?
When I mentioned that the clinic had a duty of care, she became visibly irritated. Only then did she agree to dissolve the filler free of charge.
I had a patch test, numbing cream, and then the procedure. It was rushed. She asked midway through whether I also wanted my bottom lip done, which made me feel she wasn’t paying attention to the actual areas that needed treatment. When it was over, she abruptly said “have a nice day” twice and ushered me out. There was no aftercare advice, no suggestion of follow‑up, nothing.
Today, at my two‑week Botox review at the other clinic, I asked them to check whether the filler had been fully dissolved. It hadn’t—not even close. After my last experience I have no intention of ever returning to Regent Street Clinic, so opted for their services to dissolve the remaining filler instead. The difference in care was stark: they took their time, injected every affected area, and thoroughly massaged the lips to ensure the product was distributed properly.
This entire situation has been distressing. Not only was I injected incorrectly in the first place, but when I sought aftercare, I was made to feel cheap, stupid, and inconvenient.
Let this be a warning to others: although Regent Street Clinic advertises that they dissolve filler from other places, they do not appear to extend the same care when the issue originates from their own work.

Ceecee and caz were amazing highly recommend I had the hayfever injection and would use again in future for anything else.

Went for the hayfever injection. Very friendly and i was in and out in 10 minutes. Amazing, will be back again

Rebecca and adele were very considerate, kind and helpful.

Adele and Rebecca were lovely and really gentle when I was feeling nervous

Adele and Rebecca put us at ease and made everything simple and relaxed.

Lovely people at the clinic so caring

Really knowledgable doctor that put us at ease and very fair prices. Would absolutely recommend

Cici and Caroline were very friendly and accommodating. Everything was explained clearly they were very helpful.

Really friendly staff, great service and incredibly knowledgeable about the vaccinations you need for your destination. They talked us through all the options and made recommendations based on the activities we had planned. Pricing is transparent and was sent to us beforehand so no surprises!

Seamless travel vaccines with Rebecca and Adele, would recommend to anyone in need of a quick in 👍