Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I bought the washing sheets which i have used previously I find the fact you don't have to lumber bottles and boxes from a supermarket appealing. Gives you more room for biscuits. They give a super w... Voir plus

Noté 1 sur 5 étoiles

I made 1 purchase from this company. Thereafter I was plagued with emails from them. I unsubscribed on each occassion, but to no avail. I can't reply to their emails and I can't stop them. Terribl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve been happy with the products I’ve had , reusable bamboo towels instead of paper one, soap sheets , bin bags foil. Have also sorted out Any queries I’ve had. Disappointed to read a Trust pilot h... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Love the laundry sheets, so easy to use and definitely washing everything as well liquid or powder. Foaming handwash is great too . Yet to use anti -bac or scouring pads or toilet bomb, but am confide... Voir plus

À propos de l'entreprise

  1. Boutique de santé et beauté

Écrit par l'entreprise

At REGN, our entire purpose revolves around developing ethical, eco-friendly products for the benefit of our valued customers and the environment. We are dedicated to the sustainable movement and do everything in our power to provide fellow eco-warriors with the products and resources they need to lead a more conscious life.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

312 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(312)

105 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great eco-friendly company

I’m have only recently discovered REGN, and have already placed a couple of orders. It’s great to find another eco-friendly site for personal and household items. It offers a good choice of products at competitive prices. The website is easy to navigate, ordering is straightforward and delivery communication good. I would definitely recommend this company.

9 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Laundry sheets

Laundry sheets. Didn’t think I would ever swap from my established routine. Slightly conflicted now. These laundry sheets are fantastic. Thanks very much.

1 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Love Regn’s Laundry sheets

Love Regn’s Laundry sheets.
Well priced so easy to use and get my laundry clean.
Delivery is quick and well packaged.
Contacted customer services with a query on one occasion and they replied promptly.
Happy to give this company my custom.

18 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I’ve been happy with the products I’ve…

I’ve been happy with the products I’ve had , reusable bamboo towels instead of paper one, soap sheets , bin bags foil. Have also sorted out Any queries I’ve had.
Disappointed to read a Trust pilot have put a notice to tell customers you have been wrongly displaying reviews. Won’t stop me using your products but learn from it. Can’t remember exactly last date of order

14 novembre 2024
Avis spontané
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Réponse de REGN

Thank you so much for your review and for sharing your experience with our products – we're thrilled to hear that you're happy with them, from the reusable bamboo towels to our soap sheets and bin bags. We also appreciate your acknowledgment of our customer service efforts in resolving any queries you've had.

We’d like to clarify the Trustpilot notice you mentioned. Rest assured, we have not been displaying fake or incorrect reviews. The notice was added because we displayed our Trustpilot score on our website without paying Trustpilot’s subscription fee. They charge businesses up to £1,000 per month for permission to use and advertise their own review scores. Unfortunately, this notice implies something misleading, which unfairly suggests that we may have manipulated reviews – something we would never do.

We’re committed to transparency and ethical practices, and while this situation is frustrating, we want to assure you that our reviews are 100% genuine, written by our amazing customers like you.

Thank you for your continued support and for giving us the opportunity to clarify this issue. If there’s ever anything we can do to help, please don’t hesitate to reach out.

Noté 5 sur 5 étoiles

Not used yet happy customer

Not used yet . But opened box looks box to looks . Everything there product looks fantastic . And will be a great present. Would purchase again . Delivery was quick and free . Happy customer.

6 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Caring

Lovely products, a go-to for all things eco. Promptly and carefully delivered.

30 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great eco products..

Great eco products...my regular buy is the laundry scents which are great but have tried other products too and impressed by everything. Customer service resolved a small billing issue on a multibuy straightaway, they were very responsive. Highly recommend.

6 novembre 2024
Avis spontané
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Réponse de REGN

Thank you so much for your kind words and support! We're thrilled to hear you love our laundry scents and have been impressed with the other products you've tried as well. It’s fantastic to know they’ve become a regular part of your routine!

We’re also happy to hear that our customer service team was able to resolve the billing issue quickly for you – we always aim to provide responsive and helpful support to our customers.

Your recommendation means the world to us, and we’re so grateful to have you as part of our eco-friendly journey. If there’s ever anything else we can do for you, please don’t hesitate to reach out.

Noté 1 sur 5 étoiles

Watermelon freeze dried bon bons

I bought the watermelon freeze dried bon bons. These sweets are horrible. I thought these would be natural freeze dried melon but no. Tried to crunch the first one, that was a mistake, they are so hard that I thought my teeth would break. If you suck these you get an artificial watermelon flavour and you are effectively sucking a ball of pure sugar with a horrible mouth feel. They also come in single use plastic packaging. Totally overpriced and very unpleasant. I would question why a company basing itself on environment-friendly ethics would sell such a product. They went in the bin, and I find myself questioning the ethics of this company. I also note the trustpilot warning about this company’s incorrect use of reviews on the site. I will avoid this company in future.

2 décembre 2024
Avis spontané
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Réponse de REGN

Thank you for your feedback. While we’re sorry the freeze-dried watermelon bon bons didn’t meet your expectations, there are several inaccuracies in your review that we need to address:

Product Expectations: These are clearly labelled as freeze-dried bon bons with a watermelon flavour—not real fruit. Misunderstanding this does not make the product itself misleading.

Packaging: Contrary to your claim, the packaging is fully biodegradable, not single-use plastic. This is detailed in the product description.

Customer Communication: You never reached out to us about your issue. If you had, we would have happily resolved it, including offering a refund. Instead, leaving multiple negative reviews about the same issue on different platforms appears to be an attempt to harm our reputation unfairly.

We take pride in being an eco-conscious company and working hard to provide great products and service. Reviews like yours—especially without giving us a chance to make things right—do more harm than good. If you had simply contacted us, this could have been resolved without unnecessary negativity.

We stand by our products and our ethics. If you choose not to shop with us again, that’s your decision, but please ensure any future reviews you leave are accurate and fair.

Noté 1 sur 5 étoiles

This company have sent the wrong sized…

This company have sent the wrong sized bin bags to me and not responded to 2 emails to their customer service. Would not recommend.

1 novembre 2024
Avis spontané
Logo de REGN

Réponse de REGN

Thank you for your feedback. We want to address your concerns and clarify the situation.

We did respond to your emails and confirmed that the issue was due to the bin liners being the wrong size for your needs. We’re sorry to hear you didn’t receive our reply and any inconvenience this may have caused.

Our bin liners are highly rated by our customers, and we strive to ensure every product meets expectations. As this was your first purchase with us, it may be worth selecting a larger size in the future to better suit your requirements. If you’re ever unsure, we’re happy to assist in finding the right product for your needs.

We value your feedback and hope we can provide you with a better experience in the future.

Noté 4 sur 5 étoiles

Nice fragrance

The box is small, the sheets are thin with a very nice fragrance. The price is comparatively low. It's about <20p per load. I'll buy it again.

15 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

It's beautiful smell

It's beautiful smell, soft and long lasting scented
The best in my opinion
The lavender one I got and I shall be continuing buying those with the same company : )

I have recommended to several people about this

15 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Pleased

Soft, effective cloths in plastic-free packaging. Bought as a replacement for the over-priced Wondercloths I was buying from the USA.

14 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Wide choice, very good quality products

There is a wide choice of environment friendly products, most of which prove cost effective and smart. I’m especially a fan of the feminine hygiene range, which brings optimal comfort with the bonus of being kinder to the planet. Shipping is always timely and well packed. I will continue purchasing from this website.

6 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

My new go-to eco friendly store!

This company has a good range of products all with the eco/sustainable credentials I've been searching for. I'm very keen on using refillable products to reduce waste & I can get what I'm looking for here.

Delivery was fast & reasonably priced. REGN will now be my go-to online store.

10 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Best smelling laundry!

Really pleased with my order. It arrived quickly and well packaged and the smell of my laundry is just gorgeous!! I am so pleased to finally find a vegan scent booster and get fragrant washing again. Thank you. Will definitely be back for more

24 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Unusable item and no response from customer service

Bought a pair of rubber gloves from this company, only to receive a pack with two right hands, so unless I wash up one handed they are completely useless. I contacted the Regn only to have my email ignored and no reply.

20 septembre 2024
Avis spontané
Logo de REGN

Réponse de REGN

Thank you for your feedback. We’re very sorry to hear about the issue with your rubber gloves and would like to address your concerns.

Firstly, we have not received any emails from you regarding this matter. Had we received your message, we would have promptly offered a replacement or a full refund to resolve the issue immediately.

We take product quality and customer service very seriously, and we regret that this experience has left you dissatisfied.

Noté 1 sur 5 étoiles

Blood, cuts and atrocious customer service

So I bought this razor hoping for a good travel razor. First time I used it I got cuts everywhere but persevered as I know it takes practise sometimes. I watched videos on how to use it. I've used it 4 times now and I look like I've been in a fight with a grizzly bear!!! Cuts everywhere. I'm severely disappointed so contacted customer services in hope they would reach out to me. No answer!! Sent another email. No answer!! Come on here and realise all the poor reviews mentioning the awful customer service. Wish I'd checked these reviews out first. Would certainly not recommend, and if not for the product, purely due to the poor customer service. Who do they think they are?!

3 septembre 2024
Avis spontané
Logo de REGN

Réponse de REGN

Thank you for sharing your feedback. We truly value our customers, and we’re sorry to hear about your experience. After looking into your case, we found that the customer service issue arose because your request was for a refund on a product that had been used and was not faulty.

Our policy is in place to ensure that refunds are provided for defective items or in situations where the product hasn’t been used, and in this instance, the razor did not meet the criteria for a refund. We understand this can be frustrating, but we hope you understand why we have these policies to maintain hygiene standards, especially with personal care items.

If you'd like to explore other options or if you have any further concerns, please don’t hesitate to reach out again. We’re here to help.

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