Customer service is an absolute disgrace-literally the worst I've ever encountered anywhere. Bought an e4+ escooter and the throttle needs replacing. Contacted via website numerous times without the c... Voir plus
Établissement
Changer d'établissementPulteney Street 230, 5000 Adelaide, South Australia, AU
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Tell lies on how a bike can be used don't honour there warranty. out right bunch of wingnuts
L'entreprise a répondu
i just got my bike/tract 3 my wheels where buckled badly to the point i cant ride it the forks weren't put together properly. like co mon i put the forks together but there was no point bc the wheels... Voir plus
L'entreprise a répondu
Customer service is deplorable! Would never purchase from Reid again.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Reid Cycles began in 2009, with the sole intention of providing Australia's best value bikes. We do this by cutting out the middlemen and selling high-quality bikes direct to the public. Designed by Australians for Australians; we create trends by combining fashion, function and quality. To this day our bikes are ridden by over 400,000 Australians. In 2013, we sold our first bike internationally. Today, Reid bikes are available in more than 20 countries around the world.
Coordonnées de contact
Pulteney Street 230, 5000, Adelaide, South Australia, Australie
- (08) 8227 0011
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Customer service is an absolute…
Customer service is an absolute disgrace-literally the worst I've ever encountered anywhere. Bought an e4+ escooter and the throttle needs replacing. Contacted via website numerous times without the courtesy of a response, told on Facebook that someone would look at my issue after me leaving several negative comments and weeks later, I've heard nothing. Got an expensive escooter gathering dust in my garage. Shocking and wouldn't recommend at all

Réponse de Reid Cycles - Adelaide
Tell lies on how a bike can be used…
Tell lies on how a bike can be used don't honour there warranty. out right bunch of wingnuts

Réponse de Reid Cycles - Adelaide
check the bikes before u send them of
i just got my bike/tract 3 my wheels where buckled badly to the point i cant ride it the forks weren't put together properly. like co mon i put the forks together but there was no point bc the wheels were bent to the point where the disc brakes were rubbing i mean for a $800 bike i expect better like a bike with straight wheels. ive had to wait an extra week for a spoke tool to come in before i could get to work and back

Réponse de Reid Cycles - Adelaide
Minor work, great response
I called in unexpectedly with a minor request. I paid for the new part, and the work was done at no cost. Good attitude all round.

Réponse de Reid Cycles - Adelaide
Outstanding toddler bike
We received the bike for our 3yr old son by courier. The delivery was fast especially since coming from SA to WA during COVID-19 lockdown. The bike is top quality and it was easy to put together. My son loves riding his bike. Will buy again from Reid Cycles when he goes up a size. The bike is much better looking than your basic bikes from big chain shops and stands out in the crowd..

Réponse de Reid Cycles - Adelaide
overall service excellent
overall service excellent
Website easy to use, well done all at Reid Cycles

Réponse de Reid Cycles - Adelaide
Great guys to deal with,
Great guys to deal with,
Very helpful in trying to choose the correct bike .
Have told friends to go there , & they were also happy with the service they received
Cheers
Shane v

Réponse de Reid Cycles - Adelaide
Fat bike is great tires are massive…
Fat bike is great tires are massive go’s anywhere great on the beach delivery was in the time frame all good

Réponse de Reid Cycles - Adelaide
Customer service is deplorable
Customer service is deplorable! Would never purchase from Reid again.

Réponse de Reid Cycles - Adelaide
I initially purchased the rapid for…
I initially purchased the rapid for commuting around the suburbs in Adelaide. It performs very well and does what it says. It's 'Rapid'. However, the components do become easily chipped and worn, very worn. Chain slips especially when changing gears quickly. At times, I have had the chain come off in busy traffic. Gets dirty. I only wish Reid attached a decent chain guide to stop this from happening. Literally, it's a road bike. At times you may very reach 60-75km per hour.

Réponse de Reid Cycles - Adelaide
I purchased a Bicycle and it was…
I purchased a Bicycle and it was delivered within a short amount of time to my nominated address. The Bicycle was as described in picture online and the whole process was easy from start to finish. I received a tracking number and would highly recommend Reid Cycles Adelaide for your next purchase.
overall 10/10 service and fast delivery, times where as described on website for interstate shipping.
Easy transaction.
Xmas pressie for granddaughter
Went instore to have a closer look & service & help was informative but they did not have my colour in stock but was advised could order my colour online. I ordered online & received my order in 2 days & this was 2 weeks out from Xmas. My granddaughter loves her lilac push-bike xx
Great shop
The guys at Reid cycles were great, very friendly and easy to deal with. I purchased a cruiser bike and the whole process was easy.
Efficient service and helpful staff at Adelaide store
Efficient service and helpful staff at Adelaide store where I collected bike and accessories from
Quick delivery and excellent quality
Quick delivery and excellent quality. Overall very happy shopping experience.
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