Reid Cycles - DandenongAvis 

I ordered my bike back in January and paid express shipping as I was eager to take advantage of this good weather and ride with my family. A few days had past and I noticed no email correspondence RE delivery so I emailed the company myself for an update.

I was then advised in the reply that my purchase was a "pre order". I pointed out that this was not the case on the website at the point of sale and still looking back in January there was NO mention of pre order just a straight purchase! The reply to this was "sorry for the misconception" and to refresh the website which now reflects "pre order" further to this email I was advised that the expected shipment to the warehouse was the 16th of February and the bike will be dispatched 2-3 business days from there.

We are now Tuesday the 25th of February. No bike, no email to advise where said bike is. I have sent further follow up emails and left voicemails on the number provided with no reply or phone call back.

This is poor poor customer service and I would not recommend this company to anybody. Fair enough, things happen, delays happen but update your customers?! Dont leave it up to us to do the running around and investigating of your stock! I've spent good money on a bike I do not have. Disgusting!!

Great business to deal with! Excellent communication. Super fast delivery. Awesome quality products. Recommended to others.

Fantastic team, helped me with all my bike questions. So knowledgeable. Catch me on a Granite 4 if you can!

I've bought two bicycles from Reid over the past year. The first was a Granite 4.0, which overall is an upper mid range value gravel bike, but their highest. It's designed and built for less extreme conditions as say a Giant Revolt, but is a beast on bicycle paths and road. Fantastic value for money with Shimano 105 drivetrain and hydraulic brakes at that price point. Unfortunately the bicycle did come with a faulty wheel hub, which is a supplier issue rather than a Reid issue (Brand: WTB). Julian ordered the part, replaced the wheel and I was on the road again in no time. No issues at all.

The second bike was a budget vintage bicycle for my partner who was just getting into cycling. The quality and the value for money was great. The only reason why we returned it was because we decided to go for a hybrid bicycle that she could 'grow' into as she gained more experience riding. It would have been perfect for strolling and casual riding.

Honestly would rate their range if you're entering into the cycling world. If you look up general upkeep and maintenance on a bike, a Reid would last you a very long time.

Bike ordered
Bike Received
Bike Assembled - slowly.
Bike Flat Tyre ? Brand New never ridden.
E-mail customer service, complain.
2 days later new inner tubes, issue fixed all good.
Instruction manuals for assembly could be a bit better quality and clearer.

tried calling multiple times about bike seat and noone returns call despite leaving messages.

Good fat bike for the money (ALPHA). Had a minor problem with the pedal, was replaced without issue with better quality pedals. Great communication and quick service. Highly recommended.

I ordered online with ease - helmet with delivered within 3 business days. Great service!

Fast service - during covid lockdowns! Shipped within 5 days from regional Vic to regional NSW. 4 stars only as some assembly required - but that is expected and keeps costs down. would shop again if buying another bike + only place we could we find selling a yellow girls bike. Also had cool white wall tyres - good response when we emailed a question- same day

Quick delivery in the middle of lockdiwn easy to assemble

Was delivered fast ;bid damaged and it tuck over 2 weeks to receive the damaged part..in the end I went to our local shop in Brisbane to get the problem solved. The store in Brisbane was very helpful and great to deal with. The online store in Victoria did not help me very much, very poor service from Victoria!

We purchased a bike for our 15 year old daughter, quality was excellent, it looks great and it was easy to assemble. We will definately be buying again from Reid cycles.