Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Reluxe Jewel is the leading online retailer of authentic, pre-owned luxury watches. Established in 2009 and headquartered in Atlanta, we are a family-owned business serving a global clientele
4,0
15 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Reluxejewel
Thank you so much for your wonderful review!
We're thrilled to hear that you love the watch. Knowing that you're happy with your purchase means a lot to us.
Thank you for your support. We truly appreciate it and hope to have the opportunity to serve you again in the future.
Best regards,
Purchased watches before.
Quality very good.
Customer service with past purchases and current discount offered much appreciated.
Réponse de Reluxejewel
Thank you so much for your kind review and continued support. We truly appreciate your trust in our products and service.
We have received your new order, and it is currently being prepared. Once your package has been shipped, we will send the tracking information to your email so you can follow its delivery progress.
Thank you again for choosing us. We look forward to serving you again!
Best regards,
The shipping process took 4 weeks. I bought 2 watches and both are very low quality. Both watches the links wouldn’t unscrew, also they look like crap. Honestly these things are just cheap crappy watches. Not worth what you pay. The 36 mil looks like a 26. Very small also. Also same with the 40 mil.
Réponse de Reluxejewel
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
The shipping delay was caused by an unexpected customs clearance issue, which is beyond our control. In most cases, our shipments are delivered very quickly and only occasionally require customs processing. We closely tracked your order, coordinated with the carrier, and kept you updated via email throughout the process.
Regarding the product concerns, we have already contacted you directly via email to assist and clarify the issues, including size verification and bracelet adjustment if needed.
We remain committed to resolving any concerns promptly. Please kindly check your email and respond so we can assist you further.
Best regards
I have purchased two watches and the quality and customer service are both amazing
Réponse de Reluxejewel
We really appreciate you choosing us for your watches! It means a lot to hear that you’re satisfied with both the product quality and customer service from our team.
To thank you for your support, we’ve sent a gift to your email 💝
We truly appreciate your trust and look forward to being part of your next purchase!
The product arrived within the timeframe of when it said it would, and the product was as described. The communication and updates we nice to get throughout the purchase.
Réponse de Reluxejewel
Thank you so much for your wonderful review! We’re very happy to hear that the product arrived on time and that you were satisfied with our communication and service throughout your purchase.
As a small thank-you gift for your support, we’ve sent you a special gift via email. Please check your inbox 💝
We truly appreciate your trust and support!
Not a pleasant experience. Issues with shipping and the product(s) with this order. Customer service isn’t very helpful either.
Réponse de Reluxejewel
Thank you so much for your order! We’ve received it successfully, and your items are currently being carefully crafted.
Once your package has been shipped, we’ll update the tracking information right away so you can easily follow the delivery progress.
We truly hope you’ll be happy with both our service and the products once they arrive. Your satisfaction means a lot to us, and we truly appreciate your support and patience throughout the process.
Thank you again, and we look forward to delivering a great experience for you!
Excellent I can’t wait for my purchase. I’m very excited thank you.
Réponse de Reluxejewel
Thank you so much for your 5-star review! We’re very happy to hear that the process was quick and easy for you.
If you need any support or have questions about your order, feel free to reach out — we’re always here to help.
Thanks again for choosing us!
I think this was a good experience, your website is somewhat friendly
Réponse de Reluxejewel
Thank you so much for your 5-star review! We’re very happy to hear that the process was quick and easy for you.
If you need any support or have questions about your order, feel free to reach out — we’re always here to help.
Thanks again for choosing us!
Réponse de Reluxejewel
Thank you so much for your 5-star review! We’re very happy to hear that the process was quick and easy for you.
If you need any support or have questions about your order, feel free to reach out — we’re always here to help.
Thanks again for choosing us!
Réponse de Reluxejewel
Hi Abdallah ,
Thank you so much for your 5-star review! We’re very happy to hear that the process was quick and easy for you.
If you need any support or have questions about your order, feel free to reach out — we’re always here to help.
Thanks again for choosing us!
I noticed that my shipping address has the wrong state. It shows Texas, it should be Missouri.
I can't get my contact message to go through and the number disconnects when I call....I think I got scammed - I still have not been contacted about the correct address.
Réponse de Reluxejewel
Hi Jerry,
We’re very sorry for the frustration and confusion you experienced.
Please rest assured that you have not been scammed. We are a legitimate business, and we sincerely apologize if our contact channels did not work properly at the time you tried to reach us.
We understand the concern regarding the incorrect shipping state. Our customer support team has already contacted you directly by email to confirm the correct address in Missouri and make sure your order is updated immediately.
Your satisfaction is important to us, and we are committed to resolving this as quickly as possible. If you do not see our email, please check your spam/junk folder or reply directly to us at support@reluxejewel.com.
Thank you for giving us the opportunity to make this right.
Best regards,
Customer Support Team
Réponse de Reluxejewel
Hi Ronald ,
Thank you so much for your 5-star review! We’re very happy to hear that the process was quick and easy for you.
If you need any support or have questions about your order, feel free to reach out — we’re always here to help.
Thanks again for choosing us!
Réponse de Reluxejewel
Hi Chris ,
Thank you so much for your 5-star review! We’re very happy to hear that the process was quick and easy for you.
If you need any support or have questions about your order, feel free to reach out — we’re always here to help.
Thanks again for choosing us!
Réponse de Reluxejewel
Hi Richard ,
Thank you so much for your 5-star review! We’re very happy to hear that the process was quick and easy for you.
If you need any support or have questions about your order, feel free to reach out — we’re always here to help.
Thanks again for choosing us!
Réponse de Reluxejewel
Hi James,
Thank you so much for your 5-star review! We’re very happy to hear that the process was quick and easy for you.
If you need any support or have questions about your order, feel free to reach out — we’re always here to help.
Thanks again for choosing us!
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