Renew2u Avis 118

Great pick up time. Friendly staff.

Good quality, prompt delivery, friendly staff, reasonable price.

Hello
I would like to leave a feedback for this company I ordered a condensed tumble dryer from them but it broke and I texted them right away and since my first text they guided me with some troubleshooting to try when I explained it still was not working they were very kind and understanding…nothing was too much hassle they got everything sorted in less than a week I had a new condensed tumble dryer delivered to my door they uplifted my old one and if anyone is thinking of ordering an electrical appliance I would one million percent advice for you to go th them ….i don’t think I would go anywhere else…….thank you for everything I really appreciate your time and great customer service I received…

The seller collected their faulty item but did not update eBay with the tracking details, did not confirm collection, and has since stopped responding. This has left me having to chase the refund myself. Very poor communication and not a trustworthy experience.
UPDATE:

“We’d like to clarify that full communication has been provided throughout the process.”

Renew 2U did not respond to my messages.

They have not provide eBay with a tracking number, and they have not informed eBay that the item has been collected.

Their reply to my messages only appeared after this review was published, and their retrospective explanation does not reflect the actual timeline.

Second time I've used this company and yet

Everything went like clockwork

Product itself is fantastic, delivery was fast, delivery team were a little unrefined but they still performed the task well enough

Bought a 2nd hand microwave at a great price - was delivered quickly and looks good as new. Would recommend shopping here.

The website was easy to navigate and once purchased the washing machine arrived within 5 days. The old machine was taken away.

Excellent website, very good products with detailed information and pictures all delivered within 48hrs 10/10

The dishwasher works great and is brand new; very happy with my purchase. I paid to have it installed, but they forgot to connect to the water supply so I had to do it myself anyways.

Bought a washing machine grade B with scratch on the back with extra discount. Really cheap and I was worrying if the damage reflects the performance. But is like new. Really happy with the new washing machine . Fast delivery, well organised. Thank you.

Exceptional service, unbeatable pricing. I cannot praise highly enough.

I don't really like leaving negative reviews, ill give 2 stars because the issue did eventually get resolved but only after a lot of babying and a lot of chasing!
I purchased a dryer from their eBay store last year in June 25 and it had gone faulty within 7 months. I reached out to them in mid December it was collected around 23rd December. I reached out to them a month later purely because it was around xmas time i thought id give them a grace period so they can get back up and running from the break etc. They turned around and said they didn't even receive my return...god knows where that's ended up. If i hadn't emailed i wouldn't have been contacted just left in the dark! Anyways apparently they received it back around end of Jan. They didn't say that they could repair it they simply offered me a replacement unit or a voucher to spend in their store, now we purchased that particular dryer due to space limitation in our home so we asked for a full refund so we could buy another that fits in our space from elsewhere, i wasnt getting much response from this, so naturally i had to advise them that i paid by credit card which usually wakes people up since you have 6 years to do a charge back claim. It took them a while to reply back to me, i imagine to source the right model, but a few days later as if by magic they had a new replacement unit of the same model. So we asked for this to be delivered, it got delivered around 7th Feb but this time it was missing the bottom kickplate! The frustration levels was crazy at this point. I emailed them and asked for them to send me the kick plate. Of course they had to send me the incorrect kickplate! Then i called them and asked for them to send the kickplate from my original unit and their exact words were oh we don't seem to have received your return which led me to believe they hadn't actually received the original dryer that i had initially sent back to them! Finally they sent out the correct kickplate the next day, baring in mind its now 14th Feb when i received this part. Its taken the best part of 7 and a half weeks to resolve this issue which is totally unacceptable really to be left without a dryer during winter which is ridiculous. The replacement unit seems to be working so far but only time will tell. So all in all the after sales service is almost non existent unless you hold their hand and really guide them through it which really isn't your job to do so since you don't get paid to do it!

Bought a refurbished washing machine from them with a 12 month warranty . It stopped working after 5 months so I emailed them but they refused to fix it or replace it . Do not trust this company they are a bunch of liers.

Not delivered on the time agreed and no communication why. Have had to chase several times to get a new delivery time, Also they try to say they had tried to delivery but nothing on doorbell camera

Overall I was very happy with the purchase, we had good communication and it arrived when it said it would.
I found the delivery guys very quite and disinterested but they where efficient in there job.
The only thing I would also say is there seemed to be more dings on the unit than had been shown in the photos.

Very good product supplied well wrapped and excellent delivery

The fridge was exactly as described and delivery was on time and the delivery team placed it exactly where I suggested.
Confirmation that they had received my order and information about when I should expect delivery could have been better.