Great shoes advertised. Ordered two pairs - only one pair arrived. Zero response from my emails / photos. I would not recommend this company as it appears there is no customer service to rectify probl... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Bought suede slip'on loafers Excellent! Been buying them for over half a generation, first sold from Chums then latterly Cotton Traders! Half price! Delivered in a coupla days! couldn't be more imp... Voir plus
I am very pleased with the shoes I purchased here. They are comfortable, well-made, and look great. They fully met my expectations and are very comfortable to wear. I will definitely return in the f... Voir plus
Very efficient service as arrived in 3 days. I could have ordered the same product from another well known online site with free delivery. However Renna worked out cheaper even with paying their deli... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Grab yourself a bargain and visit Rennaclothing.co.uk - Outdoor clothing and footwear from many different brands. We have everything you need from hats to shoes and everything in between! Huge selection of items, Men's, Women's and Kids clothing available. We also sell accessories and camping equipment.
Coordonnées de contact
Renna, Middle Engine Lane, NE28 9NT, Newcastle, Royaume-Uni
- contact@rennaclothing.co.uk
- rennaclothing.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 15 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service & product
Excellent service & product. Good price & prompt delivery, would use again

Réponse de rennaclothing.co.uk
Amazing spoke to the company about a…
Amazing spoke to the company about a issue with my order getting help and fixed the issue straight away

Réponse de rennaclothing.co.uk
Complete scam
Complete scam , took my money said despatched, sent me evri tracking details , boots did not arrive , tried tracking called evri they said it was a fake tracking number and they had not had anything from this company , tried calling , emailing , whattsapp, no replies , had to escalate to my bank and eventually they refunded me re YOUR REPLY my bank got me my refund after all my messages and phone calls the only reply I got from you was to lie to me and tell me my parcel was definitely on its way and even supplying a tracking (fake ) number and then when you saw this review 20 days later ? You ignored god knows how many whattsapp and emails

Réponse de rennaclothing.co.uk
Changed star rating
Ordered a pair of boots, they were too small. I have contacted them numerous times via email, WhatsApp and rang them as I need to send them back. Still waiting for a returns label to send the boots back, that were delivered a week ago. Your customer after care is awful. Reading some of the reviews I have noticed others have struggled to contact you. Why should we be asking for a returns label so we can get a refund? Don't have to do that with other companies you just use their returns portal to generate your return and get a label/QR code to return your item. I've changed the number of stars for experience to 3 as you did contacting me within 24 hrs but I had to send numerous WhatsApp and emails regarding customer service to get a response from you. You just need to change your returns policy to QR code so the customer can print their own label rather than having to contact yourselves.

Réponse de rennaclothing.co.uk
Positive Shopping Experience
I received good quality boots at a bargain price. Shipping was fast and reliable.

Réponse de rennaclothing.co.uk
Do not order from this company
Do not order from this company, could be a scam!!!
I placed an order on 17th September which I haven’t received. I’ve emailed, called and sent a message on Facebook & haven’t received a response.
Very poor!!!!!

Réponse de rennaclothing.co.uk
Poor customer service
Order arrived but as item doesn’t fit would like to return it. No response from company when asking for returns information (Website says contact them for returns so no information provided in package). Have tried to contact almost every day since receiving order.

Réponse de rennaclothing.co.uk
Was able to purchase an item I couldn’t…
Was able to purchase an item I couldn’t buy from regatta shop

Réponse de rennaclothing.co.uk
EFFICIENT
Goods I wanted were in stock at a reasonable price. Website was easy to navigate and ordering straightforward. Delivery speedy and tracking simple. Couldn't fault anything.

Réponse de rennaclothing.co.uk
Excellent delivery time and sandals as…
Excellent delivery time and sandals as described very nice they are too. Thank you.

Réponse de rennaclothing.co.uk
I have tried to contact you twice via…
I have tried to contact you twice via email to arrange for return of item as too big!! no response at all from you!!

Réponse de rennaclothing.co.uk

Réponse de rennaclothing.co.uk

Réponse de rennaclothing.co.uk
Great shoes, excellent value
Great shoes, very comfortable, lovely colour, good value for money. Delivered as requested after slight hiccup, partly of my making.

Réponse de rennaclothing.co.uk

Réponse de rennaclothing.co.uk
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







