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Lisez les avis des autres

Noté 2 sur 5 étoiles

Great shoes advertised. Ordered two pairs - only one pair arrived. Zero response from my emails / photos. I would not recommend this company as it appears there is no customer service to rectify probl... Voir plus

Noté 4 sur 5 étoiles

Bought suede slip'on loafers Excellent! Been buying them for over half a generation, first sold from Chums then latterly Cotton Traders! Half price! Delivered in a coupla days! couldn't be more imp... Voir plus

Noté 5 sur 5 étoiles

I am very pleased with the shoes I purchased here. They are comfortable, well-made, and look great. They fully met my expectations and are very comfortable to wear. I will definitely return in the f... Voir plus

Noté 5 sur 5 étoiles

Very efficient service as arrived in 3 days. I could have ordered the same product from another well known online site with free delivery. However Renna worked out cheaper even with paying their deli... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements et d'articles de plein air

Écrit par l'entreprise

Grab yourself a bargain and visit Rennaclothing.co.uk - Outdoor clothing and footwear from many different brands. We have everything you need from hats to shoes and everything in between! Huge selection of items, Men's, Women's and Kids clothing available. We also sell accessories and camping equipment.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

262 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 15 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(262)

97 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service & product

Excellent service & product. Good price & prompt delivery, would use again

29 novembre 2024
Logo de rennaclothing.co.uk

Réponse de rennaclothing.co.uk

Thank you for your purchase, hope to see you again soon :-)

Noté 1 sur 5 étoiles

Complete scam

Complete scam , took my money said despatched, sent me evri tracking details , boots did not arrive , tried tracking called evri they said it was a fake tracking number and they had not had anything from this company , tried calling , emailing , whattsapp, no replies , had to escalate to my bank and eventually they refunded me re YOUR REPLY my bank got me my refund after all my messages and phone calls the only reply I got from you was to lie to me and tell me my parcel was definitely on its way and even supplying a tracking (fake ) number and then when you saw this review 20 days later ? You ignored god knows how many whattsapp and emails

3 novembre 2024
Logo de rennaclothing.co.uk

Réponse de rennaclothing.co.uk

Good Evening, I am very sorry about this, however we had some issues with the courier and it was ourselves that issued the full refund when you contact us stating they had not arrived. Please could you contact us to discuss this.

Noté 3 sur 5 étoiles

Changed star rating

Ordered a pair of boots, they were too small. I have contacted them numerous times via email, WhatsApp and rang them as I need to send them back. Still waiting for a returns label to send the boots back, that were delivered a week ago. Your customer after care is awful. Reading some of the reviews I have noticed others have struggled to contact you. Why should we be asking for a returns label so we can get a refund? Don't have to do that with other companies you just use their returns portal to generate your return and get a label/QR code to return your item. I've changed the number of stars for experience to 3 as you did contacting me within 24 hrs but I had to send numerous WhatsApp and emails regarding customer service to get a response from you. You just need to change your returns policy to QR code so the customer can print their own label rather than having to contact yourselves.

14 novembre 2024
Avis spontané
Logo de rennaclothing.co.uk

Réponse de rennaclothing.co.uk

Good Evening,

We contacted you within 24 hours of you contacting us for a return, sent a free returns label through, and this was refunded within 24 hours of it arriving back to us.

A returns request can be submitted through our website, automating a lot of this process if you have opened an account with us.

Please contact us if you would like to discuss further,

Thanks

Noté 4 sur 5 étoiles

Very helpful

Very helpful

2 octobre 2024
Logo de rennaclothing.co.uk

Réponse de rennaclothing.co.uk

I am sorry you were not 100% satisfied with you order. Please could you contact us to let us know how we could improve this experience.

Noté 1 sur 5 étoiles

Do not order from this company

Do not order from this company, could be a scam!!!

I placed an order on 17th September which I haven’t received. I’ve emailed, called and sent a message on Facebook & haven’t received a response.

Very poor!!!!!

17 septembre 2024
Avis spontané
Logo de rennaclothing.co.uk

Réponse de rennaclothing.co.uk

Hi Sally,

This was fully refunded and a discount voucher offered. Please contact us if you would like to discuss further.

Thanks

Noté 1 sur 5 étoiles

Poor customer service

Order arrived but as item doesn’t fit would like to return it. No response from company when asking for returns information (Website says contact them for returns so no information provided in package). Have tried to contact almost every day since receiving order.

6 septembre 2024
Avis spontané
Logo de rennaclothing.co.uk

Réponse de rennaclothing.co.uk

Good Evening,

We contacted you within 24 hours of you contacting us for a return, sent a free returns label through, and this was refunded within 24 hours of it arriving back to us.

A returns request can be submitted through our website, automating a lot of this process if you have opened an account with us.

Please contact us if you would like to discuss further,

Thanks

Noté 5 sur 5 étoiles

Good gilet

Good gilet, good price , delivered on time

26 août 2024
Logo de rennaclothing.co.uk

Réponse de rennaclothing.co.uk

Thank you! Renna Clothing <3

Noté 5 sur 5 étoiles

EFFICIENT

Goods I wanted were in stock at a reasonable price. Website was easy to navigate and ordering straightforward. Delivery speedy and tracking simple. Couldn't fault anything.

26 août 2024
Logo de rennaclothing.co.uk

Réponse de rennaclothing.co.uk

Thank you! Renna Clothing <3

Noté 5 sur 5 étoiles

Speedy delivery

Speedy delivery. Good quality shoes for an excellent price

26 juillet 2024
Logo de rennaclothing.co.uk

Réponse de rennaclothing.co.uk

Thank you! Renna Clothing <3

Noté 5 sur 5 étoiles

True to Life

Because after trying them on they where a good fit and were comfortable

7 août 2024
Logo de rennaclothing.co.uk

Réponse de rennaclothing.co.uk

Thank you! Renna Clothing <3

Noté 4 sur 5 étoiles

Great shoes, excellent value

Great shoes, very comfortable, lovely colour, good value for money. Delivered as requested after slight hiccup, partly of my making.

10 août 2024
Logo de rennaclothing.co.uk

Réponse de rennaclothing.co.uk

I am sorry you were not 100% satisfied with you order. Please could you contact us to let us know how we could improve this experience.

L’expérience Trustpilot

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