Outrageous unseful service You will need to pay the linked agency sites to contact the landlords in addition to Rentola's fees. The unsuscription proccess is extremely misleading. Even mor... Voir plus
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Lisez les avis des autres
The fact that all the 5 star reviews are people reviewing the staff who helped them try to cancel is hilarious! No actual 5 stars for the actual service provided is funny imo. It seems like the cu... Voir plus
L'entreprise a répondu
This is a genius site, linking owners with prospective tenants. It’s user friendly and affordable. If you need any assistance the people behind the scenes are quick to respond to your email and very q... Voir plus
L'entreprise a répondu
Do not use this website. Rentola operates unethically by retaining your bank details and charging your account without clear consent or authorization. Their system is deceptive, and no cancellatio... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Coordonnées de contact
Australie
- info@rentola.com.au
- rentola.com.au
1,9
Bas
160 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Sucked in by the Rentola scam
Sucked in by the Rentola scam. What a joke that this is allowed to happen in 2026. $ 2 for $ 7 days and then bang a $ 65.00 charged with no warning and no information that you had actually signed up for an auto renewal. Contacted 3 real estate agents on the first day and received not even one reply. Seems the rental listings might even be part of the scam. STAY WELL CLEAR. #RENTOLASCAM
3 février 2026
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello Craig,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must have been.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up.
As a property aggregator, Rentola collects listings from multiple sources, including real estate agencies, to make browsing easier in one place. We understand that some listings may not always respond promptly, and we appreciate your feedback on this.
We’re glad we were able to get in touch with you, discuss your situation in more detail, and reach a solution together. Thank you for taking the time to speak with us and for giving us the opportunity to better understand your experience and resolve it properly.
We’re here if you need any further assistance.
Kind regards,
Rentola Team
Misleading trial and unauthorised…
Misleading trial and unauthorised charge – be careful!
I signed up for Rentola’s 7-day free trial, but was charged $65 before the 7 days were even over no warning, no email, nothing. When I contacted support, they claimed the charge was valid because it was “after the full 7 days,” but it clearly wasn’t.
There was zero transparency about when the billing would actually begin, and their explanation doesn’t align with what they advertise. I cancelled as soon as I saw the charge, but they refused a refund and took no accountability.
This felt like a trap and judging by other reviews, I’m not the only one who’s experienced this. Very disappointing experience. Be cautious before putting in your card details.
6 décembre 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating and concerning this must have been.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. If a charge occurred despite cancelling, this can happen when the request was submitted after the new billing cycle had already started. We sincerely apologise for any confusion or stress this may have caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I just trying to steal your money
I had that two dollar subscription as an offer. First it didn’t help much and after that, they charged me the premium subscription. I’m pretty sure I had already cancelled. But after realising that they already charged me for two subscriptions they didn’t want to refund me anything, though the second payment was even made after my cancellation.
1 décembre 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello Paul,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how upsetting this must have been.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. If a charge occurred after cancellation, this can happen when the request was submitted after the new billing cycle had already started. We sincerely apologise for any stress or confusion this may have caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
A scam experience and useless site
I wanted to look at places to stay in Adelaide, but it turned out to be useless even after premium. It claimed rent at 700$/month that was 700$/week and confused the 2 constantly. They don't allow you to stop subscription (after also charging a small 2$ unexpected fee) immediately for you to forget about it, and then they take your money.
27 novembre 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating and confusing this must have been.
As a property aggregator, Rentola collects listings from multiple sources, including real estate agencies, to make browsing easier in one place. We understand that pricing information can sometimes be confusing and appreciate your feedback on this.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
It’s a scam you will never get mail from house owners plus they will deduct money even if you will cancel trial
It’s a scam they are not able to cancel my membership , I cancelled my free trial but still they deduct money , Also they show money as per month but when you actually go down it’s per week so there is no transparency
12 novembre 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello Nikhil,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how concerning this must be.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. If a charge occurred despite cancelling, this can happen when the request was submitted after the new billing cycle had already started.
As a property aggregator, Rentola collects listings from multiple sources, to make browsing easier in one place.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Réponse de Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Not even worth a dollar and they charge more
I was desperate and fell for it , a literal scam. You pay a dollar, and without telling you, the next week they automatically charge you $40. A fing scam. Don’t download it. It wasn’t even worth a dollar
12 novembre 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Danger !!!!!There a scam they take your…
Danger !!!!!There a scam they take your bank details fir a 2 dollar search and then direct debit anither 65 !!!!!!! Tried to get in touch with them and was given the runarround with no one at the other end and no ligit contact !!!!!!!!!!
27 octobre 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how concerning this must feel.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. Our customer support team can always be reached via the contact form on our website to assist with any cancellation or subscription related issues.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I had a very negative experience with…they charged me 195 $
I had a very negative experience with Rentola.com.au. I entered my card number once for a small $2 payment, but they saved my card and started charging me $65 every month without my consent. On the website, it is not possible to cancel or remove your payment method. The terms and conditions seem to be accepted automatically during registration, without proper user control.
They also generate receipts automatically without any personal name or proper identification, and they don't send the reciept to you they kep on the website, making it difficult to track payments.
Be very careful: the service can generate recurring charges without warning, and the payment management is not transparent. My experience with Rentola was frustrating and disappointing.
17 octobre 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must have been.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. For any cancellation or subscription related issues, our customer support team are always available to assist via the contact form on our website.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
0 STARS if I could
0 STARS if I could.
ABSOLUTE SCAM!!! Report as fraud ASAP!
They will tell you its $2 sign up then proceed to take $65 from you monthly and make it impossible to cancel your subscription. You will need to call your bank ASAP and report as fraud to stop payments.
23 octobre 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello Shelley,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand your frustration.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. For any cancellation or subscription related issues, our customer support team are always available to assist via the contact form on our website.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
This website is a scam
This website is a scam! The houses posted was never available, I was charged $2 to send message, never received any messages back and somehow I have been charged $65 a month ever since without me knowing even though I didnt continue with the subscription and now I am unable to cancel!!! Have lost 500 now!
16 octobre 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello Sandra,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must be.
For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. For any cancellation or subscription related issues, our customer support team are always available to assist via the contact form on our website.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scam
Have cancelled 3 times and they keep taking $65 month
Discusting in these times
9 octobre 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand your frustration.
If a charge occurred despite cancelling, this can happen when the request was submitted after the new billing cycle had already started. However, we would like to review your account and clarify what happened in your case.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I don’t understand how I came to sign…
I don’t understand how I came to sign up for a premium account. It was certainly not my intention. I was astonished to find $65 had been taken from my bank account and I feel I was somehow tricked. Or maybe I was just confused. Whatever, I have lost $65 for a service that amounts to nothing that is not available freely on other websites.
18 septembre 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello Rosie,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how confusing and frustrating this situation must feel.
For clarity, the trial provides temporary access, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined in the Terms and Conditions and the confirmation email at sign-up. We understand how concerning unexpected charges can be and sincerely apologise for any stress this may have caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
RENTOLA SCAM!!
RENTOLA SCAM!!! DON'T EVER USE THIS APPS. THEY ASK ME TO PAY 2$ FIRST. AND AFTER 1 WEEK THEY CHARGE ME FOR 65$ AND CANT GET REFUND. I EVEN HAVEN'T USE THIS APPS AT ALL. AND DIRECTLY ASK FOR REFUND AFTER GET CHARGE FOR 65$ WITHOUT ANY PERMISSION. Even commbank also can't help with this!!
24 septembre 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello Merlyn,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how upsetting this must be.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply. In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period.
We also confirmed that when you spoke with our support team at the time of the issue, a favorable resolution was met and we had assumed that your issues were resolved.
If you wish, you can still reply to our email, and we will be more than happy to clarify any further misunderstandings.
Kind regards,
Rentola Team
I would rate 0 if I could DO NOT BUY ANYTHING FROM THEM
I would rate 0 if I could, I paid the 2 dollars and then once I was able to view the listing it put me on to the direct website to book, which is basically wasting your money when you could source the site yourself anyways after that I cancelled the membership and they are trying to take 65 out of my account DO NOT GUVE THEM ANY OF YOUR ACC INFO
24 septembre 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello Siera,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand your frustration.
For clarity, the trial provides temporary access, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email. If a charge occurred despite cancelling, this can happen when the request was submitted after the new billing cycle had already started. We sincerely apologise for any stress this caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Warning You can’t unsubscribe!!
You can’t unsubscribe!!! It makes you pay to contact landlords ($2) which then makes a subscription without you knowing it but $65 or more gets taken from my bank account this is so unacceptable and unprofessional. Just scammers taking money from people. That is so disgusting and disrespectful. I want all my money back you stole from me asap!
22 septembre 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how upsetting this must feel.
For clarity, the trial provides temporary access, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email. Our team is always available via the contact form on our website for any cancellation or subscription related support.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
SCAM do not trust
SCAM. DO NOT BUY INTO THE $2 INITIAL CHARGE. This company charges more money from you once they have your details - they never send notifications prior to this 'subscription' starting and I emailed their service email address multiple times asking about this and they continually rejected all my questions.
I stopped the subscription and never received a refund - despite this request being within Australian consumer law.
Do not trust this "company".
1 septembre 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello Elise,
Thank you for your feedback — we’re very sorry to hear about your experience and completely understand your frustration.
For clarity, the trial provides temporary access, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email. We understand how concerning unexpected charges can be and sincerely apologise for any stress this may have caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
this a scam don’t sign up
this a scam don’t sign up, they keep trying to take money even though I am not a member. you can’t contact them by phone, email is worse. stay away from this it prays on the desperate who need a rental.
10 septembre 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello Nicholas,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand your frustration.
For clarity, the trial provides temporary access, and any subscription only renews automatically if it isn’t cancelled before the trial ends. Our team is always available via the contact form on our website for any assistance regarding subscriptions or account related issues.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Rentals are a scam.
Rentals are a scam.
To charge $65 for rentals and sales of homes.
They claim they can’t refund it. We need to take them further
15 août 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello Samantha,
Thank you for sharing your feedback — we’re really sorry to hear about your experience.
For clarity, the initial payment provides access to a short trial period, and subscriptions only renew automatically if they aren’t cancelled before the trial ends.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period. We also provided detailed information explaining how the subscription works and why the charge occurred.
We hope that we were able to clarify any further misunderstandings.
Thank you again for taking the time to leave your feedback — it really helps us improve our service.
Kind regards,
Rentola Team
$2 sign up and auto-renew scam
$2 sign up and auto-renew scam!
6 months later and $390 later and i didnt get a single benefit or receipt emailed to me except for the original $2 sign up!
27 août 2025
Avis spontané
Réponse de Rentola.com.au - Making property search smarter
Hello Cynthia,
We’re very sorry to hear about your experience and understand how frustrating this must feel.
For clarity, the initial payment provides access to a short trial period, and the subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email. We understand how concerning it is if charges occurred unexpectedly, and we sincerely apologise for the stress this caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
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