Rentola.ro - Căutarea de proprietăți, mai inteligentă Avis 17

Réponse : Rentola.ro - Căutarea de proprietăți, mai inteligentă

12 mars 2026

Hi Tabita,

Thank you for your kind review. We’re very pleased to hear that Abhinav was able to assist you promptly and that you had a positive experience communicating with our support team.

We truly appreciate your feedback and will be sure to share your comments with him and the team.

Kind regards,
Rentola Team

Réponse : Rentola.ro - Căutarea de proprietăți, mai inteligentă

11 mars 2026

Bună Lavinia,

Îți mulțumim pentru feedbackul tău pozitiv! Ne bucurăm foarte mult să auzim că ai avut o experiență bună cu echipa noastră de relații cu clienții și că solicitarea ta a fost soluționată rapid.

Apreciem că ți-ai făcut timp să îți împărtășești experiența.

Cu stimă,
Echipa Rentola

Réponse : Rentola.ro - Căutarea de proprietăți, mai inteligentă

Actualisé le 23 févr. 2026

Hello,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations and understand your concerns regarding the listings and subscription charges.

We’d like to clarify that Rentola operates as a property aggregator, displaying listings from multiple sources to make property searches easier in one place. We do not create listings ourselves. Occasionally, errors in location or details may occur, and we encourage users to report these so they can be corrected.

Regarding subscription charges, our service only becomes active if the trial period is not cancelled before it ends, as outlined during sign-up and in the confirmation email. Users can contact our support team via the website for any account or subscription-related concerns.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Réponse : Rentola.ro - Căutarea de proprietăți, mai inteligentă

Actualisé le 23 févr. 2026

Hello,

Thank you for sharing your feedback. We’re sorry to hear that your experience was frustrating and understand your concerns regarding unexpected charges.

For clarity, Rentola operates on a subscription model, which only becomes active if the trial period is not cancelled before it ends. This information is provided during sign-up and confirmed in the email sent at registration. There is no intention to charge without consent, and we encourage users to contact our support team via the website for any subscription-related questions.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Réponse : Rentola.ro - Căutarea de proprietăți, mai inteligentă

Actualisé le 23 févr. 2026

Hello,

We’re very sorry to hear about your experience and understand how concerning unexpected charges can be. That must have been frustrating, and we truly empathize with your situation.

For clarity, our subscription model only becomes active if the trial period is not cancelled before it ends, as outlined during sign-up and confirmed in the email sent at registration. We encourage users to reach out via the contact form on our website for any password or subscription-related issues, and our support team is always ready to assist.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Réponse : Rentola.ro - Căutarea de proprietăți, mai inteligentă

Actualisé le 23 févr. 2026

Hello Karen,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.

For clarity, Rentola operates as a property aggregator, displaying listings from multiple sources to make property searches easier in one place. The subscription model only becomes active if the trial period is not cancelled before it ends, as outlined during sign-up and confirmed in the email sent at registration. This allows users to explore the platform and listings before committing to a subscription.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Réponse : Rentola.ro - Căutarea de proprietăți, mai inteligentă

Actualisé le 23 févr. 2026

Hello,

Thank you for sharing your experience. We’re sorry to hear about the difficulties you faced, and we understand how frustrating this situation must have been.

We’d like to clarify that Rentola operates as a property aggregator. This means we gather and display listings from multiple sources to make property searches easier in one place. We do not manage rental agreements, payments, or interactions with landlords or agencies — any charges or issues related to the property itself are handled directly by the property owner or agency.

We encourage users to contact the property owner or agency directly regarding any concerns with bookings or payments. Our platform is designed to help you find listings efficiently, but we are not responsible for the services or pricing of third-party providers.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Réponse : Rentola.ro - Căutarea de proprietăți, mai inteligentă

Actualisé le 23 févr. 2026

Hello Vlad,

Thank you for sharing your experience. We understand how unexpected charges can be concerning and appreciate the chance to clarify how our service works.

Rentola operates on a subscription model with a trial period. The subscription only becomes active if the trial is not cancelled before it ends, as outlined during sign-up and confirmed in the email sent at registration. This trial allows users to explore listings and the platform before committing to a full subscription.

We also want to clarify that Rentola is a property aggregator, displaying listings from multiple sources to make property searches easier in one place. Contact details for property owners are provided where available, and we continuously work to keep listings accurate and up to date.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Réponse : Rentola.ro - Căutarea de proprietăți, mai inteligentă

Actualisé le 23 févr. 2026

Hello,

Thank you for sharing your feedback. We’re sorry to hear that your experience was frustrating and understand your concern regarding the charges.

We’d like to clarify that Rentola operates as a property aggregator, displaying listings from multiple sources to make property searches easier in one place. Listings can sometimes become unavailable quickly due to changes from the original sources.

Regarding the charge, our service is subscription-based and only becomes active if the trial period is not cancelled before it ends. This is clearly outlined during sign-up and in the confirmation email sent at registration.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Réponse : Rentola.ro - Căutarea de proprietăți, mai inteligentă

Actualisé le 23 févr. 2026

Hello,

We’re very sorry to hear about your experience and understand how upsetting unexpected charges can be.

For clarity, our service operates on a subscription model, which only becomes active if the trial period is not cancelled before it ends. This is outlined during sign-up and confirmed in the email sent at registration. We do not withdraw funds without an active subscription agreement.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Réponse : Rentola.ro - Căutarea de proprietăți, mai inteligentă

Actualisé le 23 févr. 2026

Hello Elena,

We’re very sorry to hear about your experience and understand how concerning unexpected charges can be. That must have been stressful, and we truly empathize with the frustration this caused.

For clarity, our service operates on a subscription model, which only becomes active if the trial period is not cancelled before it ends. This is outlined during sign-up and confirmed in the email sent at registration. For any cancellation or subscription related issues, our customer support team can always be reached via the contact form on our website.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Réponse : Rentola.ro - Căutarea de proprietăți, mai inteligentă

Actualisé le 23 févr. 2026

Bună Matei,

Îți mulțumim că ai împărtășit experiența ta. Ne pare rău să auzim că serviciul nu a fost pe măsura așteptărilor tale și că situația ți-a creat nemulțumire.

Dorim să clarificăm că serviciul nostru funcționează pe bază de abonament, care devine activ doar dacă perioada de probă nu este anulată înainte de expirare. Informațiile despre costuri și condiții sunt afișate în timpul procesului de înregistrare și sunt incluse și în emailul de confirmare trimis la activare.

Am solicitat detaliile dvs. prin intermediul sistemului securizat Trustpilot, dar, întrucât nu am primit un răspuns, în prezent nu putem continua această procedură. Dacă doriți în continuare asistență, vă rugăm să contactați echipa noastră de asistență utilizând formularul disponibil în Termenii și condițiile de pe site-ul nostru web.

Cu stimă,
Echipa Rentola

Réponse : Rentola.ro - Căutarea de proprietăți, mai inteligentă

Actualisé le 23 févr. 2026

Hello Joe,

We’re genuinely sorry to hear that you feel this way and understand how upsetting unexpected charges can be.

We want to clarify that our service operates on a subscription basis, which begins only if the trial period is not cancelled before it ends. This information is presented during sign-up and included in the confirmation email sent after registration. There is no intention to mislead, and we certainly do not operate as a scam.

That said, we take concerns like yours very seriously. We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Réponse : Rentola.ro - Căutarea de proprietăți, mai inteligentă

Actualisé le 23 févr. 2026

Hello,

Thank you for your feedback — we understand there can sometimes be confusion about how our platform works, and we appreciate the opportunity to clarify.

Rentola operates as a property aggregator. This means we gather and display rental listings from multiple sources in one place to make the property search process easier and more efficient for users. Our goal is to save time by allowing people to browse listings from various providers on a single platform.

Because we aggregate listings from different sources, availability may occasionally change quickly or a property may no longer be active by the time someone inquires. The rental market moves fast, and while we continuously work to keep listings updated, there can sometimes be delays in reflecting changes.

If you ever come across information that seems incorrect or outdated, we truly appreciate it being reported so our team can review and update it accordingly.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Réponse : Rentola.ro - Căutarea de proprietăți, mai inteligentă

Actualisé le 23 févr. 2026

Hallo Lindsey,

Het spijt ons te horen dat je deze ervaring hebt gehad en dat dit zoveel frustratie heeft veroorzaakt. Dat is natuurlijk niet de bedoeling.

We willen graag verduidelijken dat een abonnement pas actief wordt wanneer de proefperiode niet vóór het einde wordt geannuleerd. Deze informatie staat vermeld tijdens het aanmeldproces en in de bevestigingsmail die na registratie wordt verstuurd. We begrijpen echter dat dit soms over het hoofd kan worden gezien, en dat kan voor vervelende verrassingen zorgen.

We hebben uw gegevens opgevraagd via het beveiligde systeem van Trustpilot, maar aangezien we geen reactie hebben ontvangen, kunnen we op dit moment geen verdere stappen ondernemen. Als u toch hulp wenst, neem dan contact op met ons ondersteuningsteam via het formulier dat u kunt vinden in de algemene voorwaarden op onze website.

Met vriendelijke groet,
Rentola Team

Réponse : Rentola.ro - Căutarea de proprietăți, mai inteligentă

Actualisé le 23 févr. 2026

Hello,

We’re very sorry to hear about your experience and understand how concerning this must have been. We take claims regarding unauthorised charges very seriously and want to ensure your concerns are fully addressed.

For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how this may have been confusing and sincerely apologise for the stress it has caused.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Réponse : Rentola.ro - Căutarea de proprietăți, mai inteligentă

Actualisé le 23 févr. 2026

Hi there,

Thank you for taking the time to leave your feedback and share your concerns with us. I completely understand how frustrating it must be to see your old property ads being used in a way that feels misleading.

I want to clarify that Rentola operates as a property listings aggregator, which means we pull listings from multiple sources to help users access a wide range of options. Unfortunately, sometimes older listings can appear if they haven’t been removed from the original source, and we genuinely regret any confusion this has caused.

We take feedback like yours very seriously and are continuously looking at ways to improve the accuracy and timeliness of our listings. Your comments help us identify areas where we can do better and make the platform more reliable for everyone.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Warm regards,
Rentola Team