Rentpoint Avis 

We rented a nearly new 2026 Skoda Fabia with Full Insurance. The employee at pickup was friendly and helpful, the car was excellent, and we returned it undamaged and with a full tank.
The return experience was very different. Three employees thoroughly inspected the car, including the underside with a flashlight, the interior, luggage compartment and spare wheel. After finding no physical damage, they said the car smelled of cigarette smoke and charged us an additional €90, recorded on the final invoice as “Smoking Inside Of The Car.”
To be fair, the contract does state a minimum €60 charge for smoking, so the clause exists. However, this was not specifically pointed out at pickup, and no explanation was given for how the €90 amount was determined.
I am sharing this simply so other travellers know what to expect. Read all conditions carefully, especially additional charges, and photograph the car thoroughly at both pickup and return.
The car was very good, but based on the return experience, I would choose another rental company next time.

Pur essendo il weekend di ferragosto (quasi impossibile trovare auto a Tirana), l'auto noleggiata era praticamente nuova e in perfette condizioni. Esattamente il modello che avevo prenotato, tra l'altro. Condizioni di noleggio e prezzi chiari. Personale cortese e molto scrupoloso. Cauzione sbloccata e restituita immediatamente al momento della riconsegna. Tutto davvero impeccabile.

Disputed €500 damage charge after no return inspection

I am leaving this review because I believe future customers should be aware of how my rental ended.

When I returned the vehicle, I brought it to the rental office. I was initially told that the designated return area was elsewhere. As I had two young children and a lot of luggage, I asked if I could exceptionally return the car near the office. An employee called a colleague and confirmed that this was possible, although I would have to wait 5–10 minutes. I agreed.

After that employee left to deliver another vehicle, another employee took over. I explained the situation to him and continued waiting. After approximately 20 minutes in total, I asked how much longer it would take.

He called his colleague and told me that I actually had to take the car to another parking area, or pay €10. I agreed to pay the €10, but pointed out that this was not professional after I had already been waiting because I had been told that returning the car there was possible.

The employee became angry, took the keys from me, returned my €10 and told me that he did not have time to carry out the inspection and that I should leave.

I therefore did not refuse to wait for an inspection. I waited approximately 30 minutes and was told to leave without one.

Approximately one hour later, after I had passed passport control, I received messages claiming that I had caused new scratches to the vehicle.

The company subsequently sent me photographs and a €500 invoice. I formally disputed the claim.

My position is straightforward:

* there was no joint inspection when I returned the vehicle;
* no damage report was signed or acknowledged by me;
* the alleged damage was only reported after the vehicle was already back in their possession;
* the photographs therefore do not establish when the damage occurred or who caused it;
* the vehicle was not “brand new” as claimed — it had approximately 7,500 km and already had several scratches, which I documented with photographs.

Despite my dispute, the company charged my card €500.

I find this extremely concerning. I would expect a rental company to document any alleged damage with the customer at the time of return, particularly before charging €500.

I have retained all photographs, messages, the invoice and the payment evidence.

I am now disputing the transaction with my bank and reporting the matter to the booking intermediary.

My advice to future customers: take detailed photographs and videos of the entire vehicle immediately before returning it, insist on a documented inspection, and do not assume that handing over the keys means the return process is properly documented.

We rented a Hyundai i10 from Rent Point Albania through CarTrawler/Holiday Autos via the TUI app.

When returning the car at Tirana Airport, we were charged €360: €228 for a rear bumper scratch and €132 for “special cleaning”.

Our main concern is the handling of the case. We were shown photos at the desk, but we were not given copies of the photos, a formal damage report, measurements of the scratch, a repair estimate, or a detailed explanation of the cleaning charge.

The employee pointed to the damage price list and asked us which category we wanted him to use. We found this strange, as the damage category should be based on an objective assessment by the rental company. When we questioned the process and said we were unhappy with the service, the employee selected the more expensive categories, charged the amount, handed us the invoice and left.

We also note that the rental agreement we received was not signed by us, and it listed previous scratches without clearly showing where they were located.

We have contacted Rent Point Albania, CarTrawler/Holiday Autos, and our insurance provider XCover. We are currently waiting for a response from both Rent Point Albania and the insurance company.

I will update this review depending on how the case is handled.

Hello, we went to Albania from April 18th to 24th, 2026. Unable to rent a car online due to not having a credit card, we waited until we landed to decide. After speaking with several rental companies at the airport, we found what we were looking for with this agency. For the 6 days, we rented a Hyundai i10 with an automatic transmission, which cost us ONLY €120!! With a €400 deposit taken immediately, insurance included, and NO CREDIT CARD required, only a Visa debit card. The rental process took 15 minutes! Everything went perfectly and without the slightest problem, and our deposit was returned 4 days after our return, as promised! They did a vehicle inspection on the first day and again upon return. I had also taken the precaution of making a video before and after, but everything was perfect! They were kind, affordable, and honest! Go for it! They're among the dozens of rental companies on the right-hand sidewalk as you exit the airport. Thank you!

This was the worst car company I have ever used. From the start, the guys renting out the cars were extremely impolite and told me that every single scratch on the car would be 200 euro extra in fine. Therefore, I wanted to film the car before taking it, just to be sure that the damages before was there before I took the car. The guy renting out the car then got mad and several times told me to leave the car for filming the car. This was even after I paid the fee for renting the car.

The car was completely empty in fuel when I took it. In the agreements it says it should be full tank when you take it and that you should leave it with full tank. This car had the fuel lamp on when I took it and the trip began with stress to find the nearest bensin station. I missed the first station and then had to drive several kilometers with the fuel lamp on. This caused very much stress and my journey began at worst possible way. I returned the car with more than double the fuel it had when they left me.

They only gave me one key. The passengers side of the inside of cars mirror was completely crushed (the make up mirror). The car had several scratches, damages on the carros.

I drove the car for 2-3 days and when I had 15 minutes left to the Tirana Airport to leave the car I received a tire symbol lamp for bad pressure. I went outside to see what happened and saw the rim was bent. I drove like that the last 15 minutes to the airport and left the car.

I came around 08.00 in the morning to turn back the key and to speak to them regarding the rim that was bent and to see if we could solve this. There was no one there at 08.00 in the morning (when it says the opening times are), therefore I put the key in the box that is outside their office and sent a picture.

Thereafter I received several calls from numbers and threats regarding that I have to pay. I told them that I wanted to pay and that we should solve something. It ended with that I paid 200 euro extra for this damage through Western Union after receiving messages and calls where I got threatened on the phone from the manger.

I strongly advise people to NOT book this company. This is by far the worst car company I have used. They are impolite, rude, threatens the customers and gives extremely bad service. DO NOT BOOK THIS COMPANY!

Ho ritirato l'auto in centro a Tirana, 10 minuti per ritirarla, 5 per riconsegnarla.
Cauzione di 300 eu, prontamente restituita.
Comunicazione super efficace tramite wapp.
Rapporto qualità prezzo ottimo