The support team agent, Luca, assisted with getting the correct return flight information through the airlines. There was a mistake in the date of return that was entered by the airlines. Luca took th... Voir plus
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Lisez les avis des autres
The customer service representative was very polite and patient. He provided assurance that my request would be expedited without any hassles. True to his word, the change that I requested for my retu... Voir plus
L'entreprise a répondu
Jordon Ross, Provided exceptional service. I did not know what to do about seating and luggage. He helped me so much and was very kind, patient, and understanding. Awesome customer service!
Sol García .Para mí ha sido la mejor experiencia,que recibido con esta compañía ,ojalá existieran personas en este mundo ,con esa condiciones humanas,muy agradable y exelente trabajador ,mi opinión sú... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are the team of travel specialist, specializing in online and offline bookings, which makes the customer’s booking experience hassle free. Our travel experts cater to every booking requirement of the customer and customize accordingly.
Coordonnées de contact
2055 Limestone Rd STE 200C, 19808, Wilmington, Etats-Unis
- 18882840908
- support@reservationcentre.us
- reservationcentre.us
Great experience with MSC
The agent was very helpful and provided me with the information I needed.
8 août 2024
Avis spontané
Mario hernandez muy buena atención
Mario hernandez., Excelente servicio, la atención nos hace sentir seguros de poder hacer nuestras reservations
7 août 2024
Avis spontané
Réponse de Reservation Centre LLC
¡Gracias por tu reseña de 4 estrellas! Nos alegra saber que tuvo una experiencia positiva con nosotros. Siempre buscamos brindar el mejor servicio posible, por lo que agradeceríamos saber qué hicimos bien y cómo podemos hacer de su próxima visita una experiencia 5 estrellas. Sus comentarios son valiosos para nosotros.
Mario Hernández fue un excelente…
Mario Hernández fue un excelente consejero de compra para mi vuelo
7 août 2024
Avis spontané
Mario Hernández estoy agradecido con…
Mario Hernández estoy agradecido con usted por el excelente servicio al cliente
7 août 2024
Avis spontané
Jake was incredibly patient with me
Jake was incredibly patient with me. I am def in one ear and I have chemo brain, so it takes me a little longer to process than others. I asked him to talk slowly. He did with kindness. I started just booking 1 flight. Then desided to book a second. Jake was super helpful and looked at multiple days for a low price for me.
He deserves 🌟🌟🌟🌟🌟!!!
6 août 2024
Avis spontané
Excelente atención del Neo Lopez
6 août 2024
Avis spontané
Fue una buena experience
Fue una buena experience
Neo lopez me ayudo con todo este proceso.. Estoy muy agradecida
5 août 2024
Avis spontané
Great help
Great help! Mr Neo Lopez was very nice and took time to answer all the questions.
5 août 2024
Avis spontané
Neo Lopez
Me atendió muy bien es un buen trabajador y todo muy bien Neo López
5 août 2024
Avis spontané
I had a great experience with Jake!
1 août 2024
Avis spontané
Horrible customer service
Horrible customer service. We called with a problem the lady spoke over us, wouldn’t let us speak and said they can’t help.
30 juillet 2024
Avis spontané
Réponse de Reservation Centre LLC
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced, it seems there might have been a misunderstanding or confusion as the feedback you described does not align with our standard procedures. Could you please confirm if you were interacting with our company specifically? If not, we apologize for any confusion and kindly request that you reach out to the appropriate organization to address your concerns.
Ensuring customer satisfaction is our top priority, and we take your feedback very seriously.
To assist us in addressing this issue promptly, could you please provide more details about the incident? Any additional information you can provide will help us investigate and take appropriate action to prevent similar occurrences in the future.
Thanks for sharing your valuable feedback. We appreciate your patience, you can reach us at our toll-free number +1-888-284-0908. You can also write us to at support@reservationcentre.us
Booked a 2 rooms through this joke of a…
Booked a 2 rooms through this joke of a place. They told us the hotel had a swimming pool and kitchenette when we arrived all it had was a horrible smell of meth and weed. I am a recovering drug addict so I know what it smells like. We stayed one night and call this booking company and they told us to check out and they would refund us and find us another place. 3 hours later I called back and was told that they weren't going to refund us or help us book another place. This place is a joke I wouldn't recommend using this company for anything. I am having a police escort back to the hotel and try and get my money back that way. Or hopefully have the hotel shut down.
24 juillet 2024
Avis spontané
Réponse de Reservation Centre LLC
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced, it seems there might have been a misunderstanding or confusion as the feedback you described does not align with our standard procedures. Could you please confirm if you were interacting with our company specifically? If not, we apologize for any confusion and kindly request that you reach out to the appropriate organization to address your concerns.
Ensuring customer satisfaction is our top priority, and we take your feedback very seriously.
To assist us in addressing this issue promptly, could you please provide more details about the incident? Any additional information you can provide will help us investigate and take appropriate action to prevent similar occurrences in the future.
Thanks for sharing your valuable feedback. We appreciate your patience, you can reach us at our toll-free number +1-888-284-0908. You can also write us to at support@reservationcentre.us
appalling customer service
appalling customer service . I have now emailed a total of five times with no response hence this review as I may get a reply here . I booked a HIE , the price advertised (and that I authorised) was £39 , when I checked my bank £56 was taken . Despite immediately emailing them , over 2 weeks ago I have not had any reply at all .
Email sent 7/7:
I have just booked this online - the price advertised was £39 . I have checked my bank and you have charged me £56.84 . I booked on the basis it was £39 and when I pressed confirm nothing came up to tell me of this price increase or any additional charges .
Can you please clarify as this is clearly misleading advertising . I note you state there are extras , this is a disgusting way to advertise and there is nothing indicating additional charges are being applied when “confirm booking” screen appears . I would be grateful if you could refund me the difference in the price I paid to the price advertised .
***** responding to the generic reply which is used for every negative review****
I have already “reached out” to you via email six times yet you don’t respond . I am not wasting further money by calling you on an international number 🙄
I included all the details on those emails , maybe if you replied to those then you can resolve the issue . As stated it’s appalling customer service , you posting a generic reply in order to look as if you address issues doesn’t change the fact you are using deceptive tactics to con people out of their money .
7 juillet 2024
Avis spontané
Réponse de Reservation Centre LLC
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced, it seems there might have been a misunderstanding or confusion as the feedback you described does not align with our standard procedures. Could you please confirm if you were interacting with our company specifically? If not, we apologize for any confusion and kindly request that you reach out to the appropriate organization to address your concerns.
Ensuring customer satisfaction is our top priority, and we take your feedback very seriously.
To assist us in addressing this issue promptly, could you please provide more details about the incident? Any additional information you can provide will help us investigate and take appropriate action to prevent similar occurrences in the future.
Thanks for sharing your valuable feedback. We appreciate your patience, you can reach us at our toll-free number +1-888-284-0908. You can also write us to at support@reservationcentre.us
Got scammed
Got scammed. Price on website €280 when i booked my credit card was charged $462. The extra was a booking fee which was never mentioned.
18 juillet 2024
Avis spontané
Réponse de Reservation Centre LLC
Dear Sean,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced, it seems there might have been a misunderstanding or confusion as the feedback you described does not align with our standard procedures. Could you please confirm if you were interacting with our company specifically? If not, we apologize for any confusion and kindly request that you reach out to the appropriate organization to address your concerns.
Ensuring customer satisfaction is our top priority, and we take your feedback very seriously.
To assist us in addressing this issue promptly, could you please provide more details about the incident? Any additional information you can provide will help us investigate and take appropriate action to prevent similar occurrences in the future.
Thanks for sharing your valuable feedback. We appreciate your patience, you can reach us at our toll-free number +1-888-284-0908. You can also write us to at support@reservationcentre.us
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