I ordered Danish quartz gravel, but when my order was received it was oyster quartz gravel?? Two totally different colours, one being brown and the oyster a grey. Rang their office immediately and was... Voir plus
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Just finished applying the last coat (the colour/wear coat). Looks very high quality stuff. Definitely needs a heavy duty mixer. Coverage (on a newly concreted floor) was slightly better than sta... Voir plus
L'entreprise a répondu
After reading good reviews decided to purchase. on receipt of the paint was extremely disappointed to find only two and a half litres in a five litre tin. on using the paint was disappointed again tha... Voir plus
L'entreprise a répondu
First time I have purchased from this company & absolutely terrible. After paying for next day delivery, 3 days later still not got, so called multiple times to cancel order and emailed 5 times. Since... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Resins Direct was established as a small sole-trader back in 2015 and has since been trading as a successful, growing partner for many of our customers and clients. Supporting your business and your businesses profitability by supplying quality floor coatings and repairs at an economical rate. With our team of trained & experience staff, we always look to process your orders speedily and, of course, we offer a full technical support service to ensure you apply the products correctly and answer any questions you may have along the journey. Our product range is manufactured largely in the UK and with our stringent quality process we aim to continuously support, quality, tried and tested materials.
Coordonnées de contact
Unit 12 Harvard Way, Harvard Industrial Estate, , PE28 0NJ, Kimbolton, Royaume-Uni
- 01933 830430
- sales@resins.direct
- resins.direct
1,5
Mauvais
251 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Réponse de Resins Direct
Thank you for you recent review Dean. If you have any pictures of the product installed, that you would be free to share with us, we would greatly appreciate it. Please email them to sales@resins.direct
Best Regards - Resins Direct Team
Order and delivery service excellent…
Order and delivery service excellent and easy. What we didn't know until the package arrived was that we are unable to use the epoxy resin in the winter temperatures so unable to give any feedback for the product.
22 décembre 2020
Réponse de Resins Direct
Good Morning, thank you for your review. Please get in touch with our team regarding your project, as our products are suitable for use all year round and maybe we can help and advise you on what you're looking to achieve with the product 😊
Great Customer Service & Delivery
Resin Direct gave us there upmost attention when we required products the next day! also when the delivery turned up damaged Niki was super efficient when dealing with our complaint and replacing damage stock.
16 décembre 2020
Réponse de Resins Direct
Hi Becky. We are sorry to hear about the damaged delivery but are glad to hear that we were able to efficiently deal with this problem. If you have any pictures of the products installed, that you would be free to share with us, we would greatly appreciate it. Please email them to sales@resins.direct
Best Regards - Resins Direct Team
The staff were very helpful
The staff were very helpful, the product was delivered quickly and tw quality of the product is excellent.
15 décembre 2020
Réponse de Resins Direct
Thank you for your positive review Tony. If you have any pictures of the products installed, that you would be free to share with us, we would greatly appreciate it. Please email them to sales@resins.direct
Best Regards - Resins Direct Team
Réponse de Resins Direct
Thank you for you recent review Susan. If you have any pictures of the products installed, that you would be free to share with us, we would greatly appreciate it. Please email them to sales@resins.direct
Best Regards - Resins Direct Team
Excellent service but costly delivery
Really good service, only reason not 5* is I thought delivery costs were high. Have yet to use product, waiting for rain to stop!.
2 décembre 2020
Réponse de Resins Direct
Thank you for your review Janet, I'm glad we were able to help you. We do always strive to keep our delivery costs as low as possible, as with our type of product shipping is very expensive so we try to keep it as fair as we can for all our customers. I hope you like our product when you come to use it, and don't hesitate to get in touch if you need anything at all 😊
Quick delivery of the items purchased.
1 décembre 2020
Réponse de Resins Direct
Thank you so much for your review Isobel, I hope all went well with your project and if you have any pictures we would love to see them!
Quality Service...
Quality Service from initial phone call through to ordering product and delivery.
Feel confident that we will get advice and support using the product should we need it, without feeling like we're mithering.
Graham. mustard Tree Charity. Manchester.
30 novembre 2020
Réponse de Resins Direct
Thank you so much graham for your review, I'm glad we could help you with your project!
Réponse de Resins Direct
Thank you Leigh for your review, I'm glad you liked our product and had a good experience! If you have any pictures of your project you'd like to share with us, we would love to see how you got on 😊
Avoid like Covid if you can…
You would be wise to avoid these guys at all costs. They massively overquoted for my job based on completely disregarding my requirements and substituting their own. Then I was shipped 42 bags of cement screed which was twice the required quantity for my 85m2 job. 4 days after delivery, they have refused to take the excess compound back into stock or issue me a refund of around £600. I have even offered to return the leftovers in a van at my own expense. The coverage my builder obtained using all the correct measurements was twice as good as advertised, my floor is perfect but these guys are dreadful. Further to their ridiculous response, I did not order "screed", but levelling compound which as the name suggests finds it's own level. Are these guys setiously suggesting that in order to justify their ludicrous oversupply, I should be pushing the levelling compound back up the floor? The floor looks great by the way. Very level and we park our van on it, but we still have £600 of cement screed we never needed and only purchased because of advice we trusted to be accurate from an "expert" who wouldn't know the difference betwern screed and levelling compound and should not be quoting like she does.
As fot their payronising comments about Covid, well, seriously, get a grip.
16 novembre 2020
Avis spontané
Réponse de Resins Direct
Good Morning Bob,
(Separate to our response, as noted below - Making light of Covid, which has effected the lives and caused the death of many people, is both improper and unethical. I appreciate you may not be happy with us, but please consider your choice of words in the future.)
As you informed me you applied between 3-5mm, over your 85sq. m area, using 22 units of our Heavy Duty Self Levelling Cement Screed. This is an average of 4mm however, you have not laid enough material to physically achieve this. As we discussed this product needs an average of 5mm thickness minimum to achieve the proper strength, this is of course on your highest point. I could not have been any clearer with you, and you decided to purchase our product based on my recommendation which you have not followed.
I’m confident I’ve given you the proper advice and explanations every step of the way, and if you would like I’m more than happy to send you the call recording where we go over in detail your questions and fears about the screed and having left over bags.
I’m not suggesting that the bags go off in 4 days, this is not why the product is non-returnable. As I explained to you before you placed your order, powdered products are non-returnable as per our returns policy conditions and this is due to the nature of the product.
I’m not trying to argue with you Bob, I went over the product in detail with you and advised that the minimum thickness is 5mm and also provided advise on how to achieve this. I explained why this product needed a 5mm minimum depth, and also what would happen if this wasn’t achieved (i.e. not achieving the proper strength).
Please, use the rest of the product to apply another layer. Although this isn’t the recommended scenario, two thin layers will give an average of 6mm and it will be better than one thin layer which is likely to crack and not last very long.
If you do not wish to take my advice, this is your choice Bob. However, I cannot take the product back as a return or refund you in any way. From what you have told me you did not follow my recommendation, which was very clearly laid out to you and this is why you have so much product left over. I apologise that this is not the response you were looking for, however there is nothing more I can do.
Kind Regards,
Niki - Resins Direct
Please Note - Making light of Covid, which has effected the lives and caused the death of many people, is both improper and unethical. I appreciate you may not be happy with us, but please consider your choice of words in the future.
Great product and very helpful staff
15 novembre 2020
Réponse de Resins Direct
Thank you Pete for your review, I'm glad had a good experience and liked our product! If you have any pictures of your project you'd like to share with us, we'd love to see how you got on 😊
Makes life so much easier now!
All good and looks great - the instructions for useability time are correct ! It doesn’t last long before the material is not useable
14 novembre 2020
Réponse de Resins Direct
Thank you for your review Elaine, we do try to be as precise as possible when it comes to the instructions. I'm glad you liked our product, if you have any pictures of your project, we'd love to see how you got on! 😊
Very good service and products
Very good service and products
Seal basement floor with resin clear.
Will definitely be using again
Thanks again
Leon@lhillroofing
13 novembre 2020
Réponse de Resins Direct
Thank you for your review Leon, I'm glad you liked our products! If you have any pictures of your project, please do send them through as we would love to see how you got on 😊
Product delivered in a good time Not…
Product delivered in a good time Not yet used the resin so cannot comment on that currently.
7 novembre 2020
Réponse de Resins Direct
Thank you for the review Bob, I hope all went well with your project. Please don't hesitate to get in touch with us if you need anything 😊
I received half of what I ordered and…
I received half of what I ordered and still haven’t heard back after sending an email, extremely disappointed, will not do business again
7 novembre 2020
Réponse de Resins Direct
Good Morning Mickael, I'm sorry you felt the need to post this review.
We did reply to your email, on Thursday last week, after checking your order. I'm sorry if this hasn't come through, and I will forward it on to you this morning also.
I can confirm that you received your full order of 1 x 5kg unit of our Domestic Kitchen Epoxy Floor Paint. As we leave room in the tin for mixing I can understand how you might have felt you had only received half. The correct weights for each part are written on the labels, part A weighing 4.17kg and Part B 0.83kg which combined are the 5kg unit you ordered.
Please do get in touch with our team, by replying to the email and we will work to help you as best we can with your situation.
Kind Regards,
Niki - Resins Direct
THEY WERE VERY PROFESSIONAL IN HELPING…
THEY WERE VERY PROFESSIONAL IN HELPING ME TO CHOOSE THE RIGHT PRODUCT. I HAVEN'T USED IT JUST YET DUE TO WEATHER CONDITIONS BUT I AM SURE IT WILL BE OK WHEN I DO
A BIG THANKS TO NIKI WHO WAS A HUGE HELP
21 octobre 2020
Réponse de Resins Direct
Thank you Kevin for your review, I'm so glad we could help you. I hope all went well with you project, please don't hesitate to get in touch if you need anything 😊
I needed a quick solution to a flooring…
I needed a quick solution to a flooring problem and Resins Direct provided this for me. The product arrived promptly and excellently packaged. Instructions were very clear and the epoxy resin worked a treat.
18 octobre 2020
Réponse de Resins Direct
Thank you so much for the review Phil, I'm glad we were able to help you and that liked our product 😊
very good service it arrived the next…
very good service it arrived the next working day, the resin is brilliant stuff very strong and fixed the crack i had in my window sill.
16 octobre 2020
Réponse de Resins Direct
Thank you Jennifer, for your lovely review. I'm glad we could help you and you liked our product! If you have any pictures that you could send us, we would love to see your project :)
Prompt delivery
Prompt delivery. Don't suppose you'd screed my kitchen floor aswel..................
14 octobre 2020
Réponse de Resins Direct
Thank you for the review Miss Knight, I hope all went well with the screeding!
Kind Regards,
Niki - Resins Direct
Used the Product
Used the Product, delighted with it, done a super job and had amazing service from company will definitely be recommending it future
13 octobre 2020
Réponse de Resins Direct
Thank you John for your review, I'm glad we were able to help you and that you liked our product!
Kind Regards,
Niki - Resins Direct
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