Very pleased with our European size single mattress that we bought for our grandson to fit his Stompa cabin bed. There was an issue with the original delivery date but I'm giving this company five sta... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I needed to return an Item but kept getting fobbed off by Customer Services. Although this company says it offer a returns service I found that to be non existent. Update 20/12/2025 - I have come... Voir plus
L'entreprise a répondu
The website was easy to use with a good selection of different mattress types in all sizes. The prices were really good and delivery was free and very quick by courier. This was my second time buying... Voir plus
L'entreprise a répondu
Appalling service and false promises! Rest Relax repeatedly lied to me, promising "next-day delivery" for over a week. When I called the courier (APC), they revealed that Rest... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
What We Offer? At Rest Relax, our speciality is… well, beds! But we also go one step further. We offer a range of mattresses, headboards, gaming desks, gaming chairs and gaming beds! Why Choose Us? At Rest Relax, we have a team of passionate and experienced staff that want nothing more than to help you find your perfect bed or mattress. All of our beds are crafted from high-quality materials, yet can't be beaten on price. Our beds are luxurious, comfortable and most of all, affordable. We pride ourselves on providing a great service to every customer, that's why we have a lovely customer service team ready to help you with any query, question or problem you may have at a moment's notice. All of mattresses, divans and headboards are made in the United Kingdom and all of beds are responsibly sourced and supplied into the UK market.
Coordonnées de contact
43 Whitecross Road, BS23 1EN, Weston Super Mare, Royaume-Uni
- 0118 230 2079
- info@restrelax.com
- restrelax.com
3,5
Moyen
46 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very quick delivery
The bed itself is good but I have to highlight the efficiency with the delivery.
12 décembre 2024
Réponse de Rest Relax
Thank you for your review! We’re so glad to hear you were impressed with our delivery efficiency – we know how important quick delivery is, and we’re happy we could meet your expectations.
It’s also great to know you’re pleased with the bed! If there’s anything else we can do for you, please don’t hesitate to get in touch.
Thank you for choosing Rest Relax – we appreciate your support!
Bunk bed
Great company to deal with, the bunk bed is very good quality and value for money.
16 décembre 2024
Réponse de Rest Relax
Thank you so much for your kind words! We're delighted to hear that you found the bunk bed to be of great quality and value for money.
Providing top-notch products and a smooth experience is what we strive for, so your feedback means a lot to us. If you ever need anything else, don’t hesitate to reach out – we’re always here to help!
Thank you for choosing Rest Relax!
Réponse de Rest Relax
Thank you for sharing your feedback with us.
We are delighted you experienced a good service all round, and would appreciate any recommendations from yourself greatly.
Should you have any further queries in the future, please do not hesitate to contact us.
Service was great
Service was great. Ordered a guest bed with a mattress for 1 day delivery, the bed was delivered on time however the mattress came almost a week later. Rang up to enquire and was given the wrong information, I was given the tracking for someone else’s order which wasn’t ideal. However considering the mishap the quality of the bed and mattress is amazing. Was super easy to assemble and looks really good.
This is an update 2 months since receiving the bed. The mattress’s are amazing quality and super comfortable. The bed is very sturdy and looks really nice however the trundle bed has broken apart. The wood doesn’t seem to be the same quality as the bed which is very disappointing.
26 novembre 2024
Réponse de Rest Relax
Thank you for taking the time to share your feedback! We're delighted to hear that you’re happy with the quality of the bed and mattress, and that the assembly was a breeze.
We sincerely apologise for the delay with the mattress and the mix-up with the tracking information. This isn’t the level of service we aim to provide, and we’ll be reviewing this situation internally to ensure such mistakes don’t happen again.
Your satisfaction is very important to us, and we’re glad that despite the mishap, you’re pleased with your purchase. If there’s anything further we can do to assist or if you have additional feedback, please don’t hesitate to reach out.
Thank you for choosing Rest Relax!
No info on delivery a week after purchase
Lack of communication on delivery after purchase after a week still waiting for the order recently placed
29 novembre 2024
Réponse de Rest Relax
Thank you for sharing your feedback with us.
Please accept our sincere apologies you were not happy with the service provided.
As we rely on third party courier companies for our delivery services, these errors can arise for reasons out of our control.
We will always aim to notify you and rectify these issues as quickly as possible, and are sorry for any inconvenience caused.
Our customer service contact details are readily available both via our website and internet search engines:
Tel: 0118 2302079
Email: info@restrelax.com
Should you wish to discuss this matter further, please do not hesitate to contact us again.
Good service & I'd never heard of this…
Good service & I'd never heard of this company before. My fears were unfounded.
22 novembre 2024
Réponse de Rest Relax
Thank you for sharing your feedback with us.
We are delighted you experienced a good service all round, and would appreciate any recommendations from yourself greatly.
Should you have any further queries in the future, please do not hesitate to contact us.
Réponse de Rest Relax
Thank you for sharing your feedback with us.
We are delighted that you love the items as much as we do, and hope to see you again soon.
If you would like any help or assistance with relation to your order in the future, please do not hesitate to contact us.
Brand OSLO bunk bed VERY BAD
The bunk bed arrived with damaged and deteriorated parts, along with missing screws and essential components for assembly. It also lacked an instruction manual. The wood frame is of very poor quality—warped and unfinished with inadequate paint. Overall, the condition is highly unsatisfactory, and I would strongly advise against choosing the OSLO brand.
21 novembre 2024
Réponse de Rest Relax
Thank you for sharing this with us.
If you could kindly confirm your order number by way of updating your review so our feedback team can look into this matter, that would be appreciated.
We look forward to hearing from you.
Smooth
Very good mattress.. good value for money ... came the Very next day on standard delivery...
16 octobre 2024
Réponse de Rest Relax
Thank you for your wonderful feedback! We’re so pleased to hear that you’re happy with your mattress and found it to be great value for money.
It’s also fantastic to know that our next-day delivery exceeded your expectations – we always strive to make the shopping and delivery process as convenient as possible.
If you ever need anything else, we’re here to help. Thank you for choosing Rest Relax – we appreciate your support!
Fabulous item
Fabulous item, lovely quality, looks more expensive. The emerald green colour is beautiful.
Delivery was within the expected timescale.
14 octobre 2024
Réponse de Rest Relax
Thank you for your fabulous feedback! We’re thrilled to hear you’re loving your item and that the quality and beautiful emerald green colour exceeded your expectations. It’s wonderful to know it looks even more expensive than it is!
We’re also glad that delivery was on time and met your expectations. If there’s anything else we can help with, please don’t hesitate to reach out.
Thank you for choosing Rest Relax – we hope to see you again soon!
Great communication, great bed!
Gave 4* as there was a slight delay to bed being delivered. Despite this we had great communication from restrelax throughout and we are really pleased with the bed, good quality, fits perfectly for our daughter's room giving her lots of extra storage.
17 septembre 2024
Réponse de Rest Relax
Thank you for taking the time to leave your feedback and for your kind words about the bed! We’re so glad to hear you’re happy with its quality and that it fits perfectly in your daughter’s room, providing the extra storage you needed.
We do apologise for the slight delivery delay, but we’re pleased to know that our communication helped during the process. Your patience and understanding mean a lot to us, and we’ll continue to work on improving our service.
Thank you for choosing Rest Relax – we hope to serve you again in the future!
Quick and fantastic delivery
Quick and fantastic delivery. Rang me as soon as I made my order with clear delivery y information
10 septembre 2024
Réponse de Rest Relax
Thank you for your wonderful feedback! We’re delighted to hear that you had a quick and fantastic delivery experience. It’s great to know our team’s prompt communication made the process even smoother for you.
If there’s anything else we can assist you with, don’t hesitate to reach out. Thank you for choosing Rest Relax – we appreciate your support!
Impressed! can't fault them!
Ordered 2 mattresses. Rang me within 2 minutes and managed to get them in the next day delivery. Will definitely look on the Rest Relax website first when I need more bed products.
9 septembre 2024
Avis spontané
Réponse de Rest Relax
Thank you for your fantastic review! We’re thrilled to hear that you were impressed with our speedy service and next-day delivery for your two mattresses. It’s always our goal to make the process as smooth and efficient as possible, so we’re glad we could deliver for you.
We’re even more excited to know you’ll be checking out Rest Relax again for your future bed product needs – we truly appreciate your loyalty! If you ever have any questions or need assistance, don’t hesitate to reach out.
Thank you for choosing Rest Relax!
Quality Euro size mattress for cabin bed
Very pleased with our European size single mattress that we bought for our grandson to fit his Stompa cabin bed. There was an issue with the original delivery date but I'm giving this company five stars because they answered my email immediately and when I phoned them, I spoke to a real person who sorted everything out.
6 septembre 2024
Avis spontané
Réponse de Rest Relax
Thank you so much for your kind review and for giving us five stars despite the initial delivery issue – we truly appreciate your understanding and support!
We’re delighted to hear that you’re pleased with the European size single mattress for your grandson’s Stompa cabin bed. It’s great to know that our team could resolve the issue promptly and that our communication met your expectations. Speaking to a real person who can help quickly is something we prioritise, and we’re glad we could make things right for you.
If you ever need anything else, don’t hesitate to reach out. Thank you for choosing Rest Relax – we look forward to serving you again!
The customer service is fantastic
The customer service is fantastic, in addition, from the point of order to the speedy delivery I received frequent updates, The beds are absolute amazing,
I will definitely shop with Rest Relax again. I’d highly recommend
16 juillet 2024
Réponse de Rest Relax
Thank you for your amazing feedback! We’re so glad to hear that you had such a fantastic experience with our customer service and that the frequent updates and speedy delivery made your shopping journey seamless.
It’s wonderful to know you’re loving the beds and that they exceeded your expectations! Your recommendation means the world to us, and we’re delighted to hear you’ll be shopping with Rest Relax again.
If there’s anything else we can assist you with, we’re always here to help. Thank you for choosing Rest Relax – we truly appreciate your support!
The mattress has dipped already and we…
The mattress has dipped already and we are only 3 weeks in, the tufts are very prominent so unless you invest in a thick mattress protector it can be a little uncomfortable. The mattress itself ignoring the tufts and dip is comfortable however I’m a little let down by the fact there is a noticeable dip in a very new mattress meaning it’s not very well made as this shouldn’t have happened. Delivery was super quick and ordering easy to do. Unfortunately due to the problems and having to probably replace way sooner than expected I wouldn’t order another mattress from here, glad I didn’t pay full price and got it in the sale.
24 juin 2024
Réponse de Rest Relax
Thank you for taking the time to leave us your feedback. We’re very sorry to hear about the issues you’ve experienced with your mattress – this is not the standard we strive for, and we completely understand your frustration.
It’s disappointing to know the mattress hasn’t met your expectations, and we’d like to investigate this further to see how we can help. Could you please reach out to our customer service team at info@restrelax.com so we can discuss this with you in more detail? Your satisfaction is very important to us, and we’d like the opportunity to make things right.
We’re pleased to hear you found the ordering process easy and the delivery quick, but we regret that this hasn’t been enough to outweigh the problems with the product. Thank you for bringing this to our attention, and we hope to resolve the issue for you soon.
Highly recommend!
I bought a new bed for my child, so I wanted a new mattress as well. I did my research and picked Rest Relax as the best answer to my needs. I receive my order on the next day with no extra cost for delivery. Extremely happy with the product I received excellent quality and value for money.
22 mai 2024
Réponse de Rest Relax
Thank you so much for your wonderful review! We’re thrilled to hear that you chose Rest Relax after your research and that we were able to meet your expectations.
It’s fantastic to know that you’re extremely happy with the quality of the mattress and felt it offered great value for money. We’re also glad the free next-day delivery added to your positive experience – we always strive to make things as convenient as possible for our customers.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for choosing Rest Relax – we hope to serve you again soon!
Réponse de Rest Relax
Thank you for your feedback! We’re so pleased to hear that your purchase was trouble-free – that’s exactly what we aim for.
If there’s anything else we can assist you with, don’t hesitate to reach out. Thank you for choosing Rest Relax!
Réponse de Rest Relax
Thank you for your kind words! We’re so glad to hear that your experience with Rest Relax was smooth and hassle-free, from order to delivery.
If you ever need anything else, we’re here to help. Thank you for choosing Rest Relax – we appreciate your support!
Very good service
Very good communication and delivery. Haven't tried the mattresses for bunk beds out yet.
19 octobre 2023
Réponse de Rest Relax
Thank you for your review! We’re delighted to hear that you were pleased with our communication and delivery service.
We hope the bunk bed mattresses meet your expectations once you’ve had the chance to try them out. If you have any questions or need assistance in the meantime, feel free to reach out – we’re always happy to help.
Thank you for choosing Rest Relax, and we look forward to hearing how you get on with your mattresses!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.