Terrible. Turntable would t connect to BlueTooth, which was the whole point as it didn’t don’t have speakers attached to it. Disappointing. Hoping to get a refund
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Lisez les avis des autres
So I got the ICE1 turntable, got the confirmation email, and then... nothing for a few days. No tracking, no updates, nothing. Then out of no where, it just showed up on my doorstep. Bluetooth connect... Voir plus
L'entreprise a répondu
I purchased the clear, all acrylic turntable. Once arrived, I found the tonearm to be very flimsy and the bluetooth connection did not work. Since the company's website stated a guaranteed refund with... Voir plus
My order was delayed during shipment a couple times in different locations along the way, and ultimately stalled somewhere in Ohio. Very aggravating. I previously posted a negative review. However,... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
High performance turntables and record players from a vinyl factory shop for your daily use.
Coordonnées de contact
No. 106, Fengze East Road (Building 1, built by itself) X1301-G022314,Nansha District, Guangzhou, 511458, Guangzhou, Chine
- +86 134 5041 1690
- business@retrolifeplayer.com
- retrolifeplayer.com
2,4
Bas
25 avis
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A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Customer Service Is Terrible
I placed my order on 9/15/2023. Nothing on their website said that the product I ordered was Pre-Order. After 5 days of trying to get ahold of their customer service (mind you sent 3 emails, 7 live chats and 1 phone call), someone finally reached out.
They said that the product was pre-order and that it wouldn't ship until the 25th. Well now its the 25th and they are STILL saying it won't ship and cannot give me a date in which it will be shipped.
This place was highly recommended to me from 3 people who have done business with them, but I should have asked about their customer service experience before placing my order.
It's to the point, that I may be forced to do a credit card chargeback for fraud, since they've taken my money and pretty much refuse to send me what I ordered.
I'm going to give it another 1-2 days, before taking that step.
I strongly suggest that ANYONE who purchases from this company, reach out and make sure they have the product in stock before purchasing. If it's pre-order, they don't state it on their website. It may take you several days for someone to respond, but trust me, speak with someone before make a purchase. You'll save yourself A TON of headaches.
UPDATE: So they promised that they would ship my product on the 25th. It’s now the 26th and I was told “We’re packing up your turn table. As far as when it will actually ship, we don’t know. We have to wait to see when our shipping providers get the information form our logistics department, so I can‘t tell. You when to expect your turntable or what date you will get it.”
I’ve started the chargeback process at this point.
PLEASE do not do business with this company. They are terrible and their customer service is hands down the worse I’ve ever experienced. DO yourself a favor and do business with a company that actually believes in shipping their products to their customers in a timely manner.
AVOID AT ALL COSTS.
UPDATE:
After not being able to tell me when they were going to ship my products, I requested a refund and im currently waiting for it.
Again, please don't do business with this company. The customer service is terrible. They don't really care about their custom satisfaction. I researched other review sites and they also mention about lost orders and several people paid for expedited shipping, only for their orders to be lost or orders take 3 weeks to be delivered. STAY CLEAR OF THIS COMPANY! YOU WILL NOT BE SATISFIED.
In response to their response:
My refund was processed and I got my refund. I was told that the item was packed, but would take 1-2 weeks before it was shipped. It was supposed to be shipped on the 15th, but by the 17th it was still in the shipping department.
People please beware. Their customer service doesn’t even know I got a refund. This should tell you how terrible their customer service is. DO NOT BUY FROM THIS COMPANY!
12 septembre 2023
Avis spontané
Réponse de Retrolife Player
Hello love please offer us your order number and we will go check that for you right now, we have shipped the package out if you placed an order on 9/15, and we do believe that you have received the package. We feel so sorry again for the customer sevice, and we accept your suggestions and we will try our best to upgrade the service.
Plays to fast
Set up record player, plays way too fast even with speed adjustment set to slowest position. Emailed support, I was promised a video to adjust motor speed. It’s been over a week with no response. Emailed again two days ago requesting RMA to return and still no response
6 avril 2023
Avis spontané
Réponse de Retrolife Player
Hello Greg,
We have emailed you and we also wanna give you a detailed reply to the issues you described here:
1. For the record player set-up, if you find that the speed is fast, there're always some methods to help solve the issue, and you might set it up wrongly so there's a fast speed. Please let us know if you need to learn to how to lower the speed. Of course we also need you to shoot a video to show us more details of the fast speed before we offer technical support.
2. For the motor adjustment video, we feel so sorry that we don't find any emails that we promise a motor adjustment video for you, and what will you do with such a video? That's a bit strange.
3. We have emailed you many times after you simply mentioned that you have an issue on your record player, in fact, we need more details before we offer help for you.
Please send us a video to show more details of the issue on your record player soon, and we will help solve the issues for you! Thanks for your understanding~
RetroLife
Perfect
Everything about this was awesome! Packaging, customer service, delivery time - JUST AMAZING.
You guys are great, and I will be purchasing from here again.
24 janvier 2023
Réponse de Retrolife Player
Thank you so much again for your love and supporting to our product and brand, so glad that you really enjoy the record player!! Looking forward to your next order!
The record player broke within 3 days…
The record player broke within 3 days of us having it. My husband had to order another part from Amazon and fix it himself. This was very disappointing as it is a very expensive record player.
14 février 2023
Réponse de Retrolife Player
Hello love we have considerate user manual and after-sales services on all of our orders, and the model what you shopped from us is definitely high quality one and praised by too many customers, if you found any issues of the record player within the warranty, you may feel free to contact us and we will try our best to help solve it for you.
Order was lost
Order was lost, did not receive before Christmas even though it was ordered with ample time for delivery
6 mars 2023
Réponse de Retrolife Player
If you experience any after-sales problems with your purchase, please do not hesitate to reach out to our customer service team via support@retrolifeplayer.com. Our team is available to assist you with any questions or issues you may have and will work diligently to find a resolution that meets your needs. Your satisfaction is our top priority, and we are committed to ensuring that you are completely happy with your purchase.
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