Richmond Motor Group - Chery Bognor Regis Avis 19

Very good experience and great service from Louie

Sales person was very friendly, informative and very helpful

Average experience. Bought a new car from MG Richmond Bognor. It was easy to deal with the person. Arrange a collection on next day. Good staff and everything was nice. Just 3 star because, the car I bought was not being serviced or even cleaned from outside!!. It is because I've booked the car on Friday morning collect it on Saturday afternoon. Atleast I can expect the new car should be nice and cleaned. Anyway, I asked for PDI and battery health certificate. They even said I will get when I'll come back for service and then they never bother to give.
You'll only get a good service untill they sell you the vehicle. Once deal is done, they'll focus on other customers and you won't be their priority anymore.

Really efficient and excellent customer service. Sophia was very helpful and enthusiastic. The whole purchase process was really easy. Literally drove away in a brand new car within a week of test drive.
Based on this experience I would recommend Richmond Motor Group and the Chery Tiggo 8 is an awesome car for the price.

Attentive friendly staff who had great knowledge and time to discuss options The the process from choice of car to purchasing was explained in a way I understood transparent ad clear and have chosen Hyandai since 2009 and t was the best decision I ever made Ticks a lot of boxes

Brooke was extremely helpful through each stage, great at explaining all features of the car and ensuring all was ok and the customer was happy - thank you

Your sales lady Beth answered all my questions and gave me additional information regarding EV’s she was very informative and her knowledge was second to none top marks.

Very welcoming.very friendly. Knowledgeable. Would reccomend. Great customer service.Louis is a great asset to the company

The buying process was very smooth, with the help of Ned Cox and the team. I would purchase for them again. Thanks

Louie was so friendly and kind throughout the entire process of buying my new car; he showed patience whilst explaining the details and was easy to chat with. Would definitely recommend RMG!

The whole purchase was completed without any problems. No stress or worries. Great customer service from all the staff involved.

Louie was very helpful and informative and made the whole process really easy. Kept us informed from start to finish and was really helpful.
Thanks so much

Really excellent service from the whole team here. A very gentle sell. Brooke was very helpful and gave me all the info I needed to get the right car. A big thank you once again!

Sophia at the Bognor branch was very helpful and professional. Thank you very much.

Thank you Richmond motors Bognor (MG) for your outstanding customer service.
Ned Cox was our salesman who was extremely knowledgeable having only been with the company 3 months.
I would also like to thank Joshua for his support aswell. At no times were you pushed into a purchase, you were listened too then advised. We will be highly recommend you to others.

Good customer service
Special thanks to Finley.

We had a fantastic experience at Richmond MG Bognor. We delt with Ned and he was brilliant at listening and understanding our needs and requirements with what we wanted in our new car. We’re very pleased with our new MG. Thanks Ned

This is my 2nd very negative review of Richmond Motors Bognor. They repaired a fault in early December 2025 and returned my car. But when the vehicle was returned the phone APP would not work or connect to the car. Eventually after a few emails, Richmond Motors Bognor collected my car to attemp to fix the problem on 22 January 2026. They could not fix the issue and advised that they needed advice from Genesis in Korea. I contacted them on 20 February to ask for an update and sent another email on 27 February. I got a reply on 3 March advising that they need the car back and woud arrange for a loan car. Now another week later I have again contacted them asking for an update with no reply. So it's now over three months since I first contacted Richmond Motors Bognor to advise them of the fault and I am still waiting - just NOT GOOD ENOUGH !!!!