Wow finally Hyundai have employed a women. What a positive and refreshing addition. Nicola at the Farlington/portsmouth branch is simply a breath of fresh air. As a female married couple we were trea... Voir plus
Établissement
Changer d'établissementHyundai Portsmouth, Fitzherbert Road, Farlington, PO6 1RU Portsmouth, Hampshire, GB
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Lisez les avis des autres
Our experience was excellent from start to finish. Jakub listened to our must-haves in a car and immediately responded to this with his suggestions. We didn’t feel rushed at any point and Jakub answer... Voir plus
Thank you Thomas for his excellent customer service. The car he found was perfect for what I need and pricing was competitive. We liked Thomas’ relaxed approach and would definitely be back to Hyundai... Voir plus
L'entreprise a répondu
Both communications face to face and by email were informative. My two visits were productive. Booking the car for a test drive went smoothly. Zander Knox was polite and helpful. I drove away happy wi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Centre de contrôle technique
- Concessionnaire Hyundai
- Concessionnaire Skoda
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Coordonnées de contact
Hyundai Portsmouth, Fitzherbert Road, Farlington, PO6 1RU, Portsmouth, Hampshire, Royaume-Uni
- 02392 221 441
4,8
Excellent
2 k avis
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Wow finally Hyundai have employed a…
Wow finally Hyundai have employed a women. What a positive and refreshing addition. Nicola at the Farlington/portsmouth branch is simply a breath of fresh air. As a female married couple we were treated with respect. We have shopped at this branch for years and the difference Nic made to our buying journey was outstanding. We will remember the day. She even put a bow on the car when we picked it up. Girls please support this young lady, you will not be disappointed. This was the best experience we have had in over 15 years of buying cars from Hyundai.
17 octobre 2026
Avis spontané
Our experience was excellent from start…
Our experience was excellent from start to finish. Jakub listened to our must-haves in a car and immediately responded to this with his suggestions. We didn’t feel rushed at any point and Jakub answered all of our questions. We also requested last minute the car be ready 2 days early, and he ensured the car went through the prep in time so it was ready for us to collect! Fantastic service - thank you Jakub!
16 octobre 2026
Avis spontané
Excellent Buying Experience
Excellent experience buying from Nicola. Friendly, efficient, knowledgeable and an all round asset to your company. Looking forward to collecting my i20 very soon!
16 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Richmond Motor Group - Hyundai Portsmouth
We are so pleased to hear that you had such a great experience with our team. Thank you for taking the time to share this wonderful five-star review with us!
Réponse de Richmond Motor Group - Hyundai Portsmouth
Thank you for taking the time to share your feedback. We are thrilled to hear that our team provided such helpful service and that you were pleased with the excellent value you received.
Excellent
Thank you Thomas for his excellent customer service. The car he found was perfect for what I need and pricing was competitive. We liked Thomas’ relaxed approach and would definitely be back to Hyundai when it’s time for an upgrade.
10 octobre 2026
Réponse de Richmond Motor Group - Hyundai Portsmouth
We are so glad to hear that you had a wonderful experience finding the perfect vehicle at a competitive price. It is fantastic that our team's relaxed and attentive approach made the process enjoyable for you. We truly appreciate your feedback and look forward to welcoming you back when you are ready for your next vehicle.
Nic was really personable
Nic was really personable, helpful and keen to answers all our questions. Excellent customer service, much appreciated!
12 octobre 2026
Avis spontané
Réponse de Richmond Motor Group - Hyundai Portsmouth
We appreciate your fantastic five-star review! We are so glad to hear that our team member was friendly, attentive, and able to address all of your inquiries. Thank you for your kind feedback regarding our customer service.
Productive conversations
Both communications face to face and by email were informative. My two visits were productive. Booking the car for a test drive went smoothly. Zander Knox was polite and helpful. I drove away happy with my purchase.
9 octobre 2026
Réponse de Richmond Motor Group - Hyundai Portsmouth
We appreciate your wonderful feedback! We're delighted to hear that our team provided clear communication, both in person and online, and that your test drive and visits went so smoothly. It is fantastic to know that our team member was polite and helpful, and that you drove away completely satisfied with your new purchase. Congratulations on your new vehicle!
Harry was excellent
Harry was excellent. Did a great job finding a car to the spec we gave him. Explained everything clearly and we got a great deal.
9 octobre 2026
Avis spontané
Réponse de Richmond Motor Group - Hyundai Portsmouth
We're so glad to hear that you had such a great experience finding a vehicle to your exact specifications. It is wonderful that everything was clearly explained and that you got such a fantastic deal. We truly appreciate your kind feedback!
Worst car-buying experience
Worst car-buying experience – Richmond Hyundai Portsmouth
Absolutely terrible experience. I purchased a Hyundai Tucson PHEV expecting a properly inspected, reliable vehicle, but discovered multiple defects, including malfunctioning blind spot sensors, electrical issues, bodywork misalignment and a faulty brake light.
The dealership took the car back for repairs but returned it with only the brake light fixed. The other issues remain unresolved.
The most disappointing part is the lack of a proper resolution despite raising serious concerns about the vehicle's safety systems. For a Hyundai Approved Used dealership, this level of service is simply unacceptable.
I deeply regret buying from this dealership. I am now having to escalate my complaint to Hyundai UK. Based on my experience, I would strongly advise others to be extremely cautious before purchasing from Richmond Hyundai Portsmouth.
30 septembre 2026
Avis spontané
Réponse de Richmond Motor Group - Hyundai Portsmouth
Hi Faisal,
Thank you for taking the time to share your feedback. Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.
Kind regards,
Izzy
Fantastic experience from start to…
Fantastic experience from start to finish. Harry was amazing and highly recommend Hyundai
2 octobre 2026
Avis spontané
Réponse de Richmond Motor Group - Hyundai Portsmouth
We are so delighted to hear that you had such a seamless experience and received amazing assistance throughout your visit. Thank you so much for the five-star rating and for recommending us!
Harry Khan at Richmond Cars Limited
Harry Khan at Richmond Cars Limited, in Portmouth handled my car purchase with professionalism, CARE, and made sure the process was stress-free. He explained every step throughout the process. He was polite, experienced and had indept knowledge about his marketing duties. His team was marvelous and i recommend him to everyone who needs a good deal for new car purchase.
2 octobre 2026
Avis spontané
Réponse de Richmond Motor Group - Hyundai Portsmouth
We are so pleased to hear about your fantastic car-buying experience! It is wonderful to know that you felt well-supported throughout the entire process and that our team provided knowledgeable, polite, and stress-free service. We truly appreciate your kind recommendation and wish you all the best with your new vehicle.
Excellent customer service by tbe…
Excellent customer service by tbe manager and Harry Khan who favilitated the sale of a vehicle we purchased. We enjoyed the numerous cups of coffee and the lovely conversation. He was very patient and resourceful. Thank you...🥂🍾
2 octobre 2026
Avis spontané
Réponse de Richmond Motor Group - Hyundai Portsmouth
We appreciate your wonderful feedback! We're delighted to hear that our team provided such excellent, patient, and resourceful service during your visit. It is great to know that you enjoyed the hospitality and conversation while purchasing your new vehicle. Congratulations on your new car!
Great Garage and Sales Team
Harry K, was excellent and helpful. Was able to get me a great deal.
1 octobre 2026
Avis spontané
Réponse de Richmond Motor Group - Hyundai Portsmouth
We appreciate your five-star rating! We're delighted to hear that our team member was excellent and helpful, and that you were able to get a great deal.
Réponse de Richmond Motor Group - Hyundai Portsmouth
We are so happy to hear that our team provided you with great customer service. We truly appreciate your kind words.
Service from Nicola was amazing
Service from Nicola was amazing, very helpful and polite. Very happy with my experience.
1 octobre 2026
Avis spontané
Réponse de Richmond Motor Group - Hyundai Portsmouth
We appreciate your wonderful review and five-star rating! We're delighted to hear that our team was very helpful and polite, and that you were very happy with your experience.
We have just brought a new Hyundai from…
We have just brought a new Hyundai from Richmond Portsmouth, and we're totally looked after by Faith Whittaker, she explained the whole process and dealt with it all very efficiently. Would highly recommend Richmond Hyundai at Portsmouth for all there help in making this a smooth transition. Thank you and thank you Faith for all your help.
26 septembre 2026
Avis spontané
Réponse de Richmond Motor Group - Hyundai Portsmouth
We appreciate your wonderful feedback and 5-star rating! We're so glad to hear that our team member looked after you and explained the whole process efficiently, making your transition smooth.
Excellent service by OP
Excellent service by OP, answered all of my questions, please refer to him for any questions regarding a Hyundai
29 septembre 2026
Avis spontané
Réponse de Richmond Motor Group - Hyundai Portsmouth
We appreciate your five-star rating! We're so glad to hear that our team provided excellent service and answered all of your questions.
OP HAS BEEN BRILLIANT
OP HAS BEEN BRILLIANT, LOOKED AFTER ME ON A BRAND NEW i20, VERY HELPFUL AND POLITE THANK YOU OP
29 septembre 2026
Avis spontané
Réponse de Richmond Motor Group - Hyundai Portsmouth
We're so happy to hear that you had such a brilliant experience with us and that you were well looked after with your new car! We appreciate your kind words.
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