Excellent customer service from Sam who helped me pick my new MG. I ended up getting exactly what I wanted in the spec and colour I wanted with Sam's help. He kept me updated the whole way along and e... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementRichmond MG Southampton, Broad Oak, SO30 2EU Botley, England, GB
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Lisez les avis des autres
Joey Danladi was the excellent salesman I dealt with at the Botley sales room this last week. From the first meeting last week to collecting my Škoda Fabia today, he was polite, friendly, efficien... Voir plus
L'entreprise a répondu
Sam Borrett made purchasing our new car very easy and he was helpful every time I rang with a query. I would recommend using Sam if purchasing a car
L'entreprise a répondu
The service from start to end was flawless. Staff were amazing - very professional, courteous and friendly as well as knowledgable. Everything was operated and handled in the most efficient manner. Th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Centre de contrôle technique
- Concessionnaire Hyundai
- Concessionnaire Skoda
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Coordonnées de contact
Richmond MG Southampton, Broad Oak, SO30 2EU, Botley, England, Royaume-Uni
- 02380 724 274
4,5
Excellent
740 avis
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Richmond MG Botley- Elise
Came to Richmond MG to buy my new car. The sales representative Elise made the experience absolutely flawless, nothing was ever too much and made the process streamline and efficient. Would highly recommend Richmond MG to anyone looking for their next car.
7 janvier 2025
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
We're thrilled to hear about your fantastic experience buying your new car! It sounds like Elise went above and beyond to make the process smooth and enjoyable for you. We truly appreciate you taking the time to share your positive feedback. We strive to provide exceptional customer service, and Elise's dedication to ensuring a seamless experience is a testament to our commitment. Your kind words are a wonderful reward for our team's hard work. We're delighted you're happy with your new car and wish you many happy miles ahead. Thank you again for choosing us and for your glowing review.
Just taken delivery of my new MG ZS…
Just taken delivery of my new MG ZS hybrid. Was helped at every step of the way by Will in the Southampton office who was pro-active and responsive, and has an excellent taste in music to boot! Was also helped by Andreea who stayed behind late to allow me to sign the paperwork in time as I couldn't make it earlier due to work. Would highly recommend the service from Richmond MG in Southampton, and Will and Andreea in particular.
21 décembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Thank you Howard, we are thrilled to hear about your positive experience with our team in Southampton. It's wonderful to know that Will and Andreea went above and beyond to ensure a smooth and enjoyable car buying experience for you. We are proud to have such dedicated and helpful employees who strive to make every customer feel valued. Thank you for taking the time to share your feedback, it means a lot to us. Kind regards, Cameron.
Good experience buying a car
Good experience buying a car. I already pretty much knew what I wanted, so it was not a particularly complex sale. The paperwork took a long time (but that is not the garage’s fault). The sales staff (Elise and Andreea) looked after me well and were very patient as I spent time working out the numbers and going through the various documents and quotes in detail and made the process as painless as possible. Decent coffee machine helped too!
19 décembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Thank you for your kind words and for taking the time to share your experience. We're pleased to hear that you found the sales process to be positive, and that Elise and Andreea were helpful and patient with you. We appreciate your understanding regarding the paperwork process, and we're glad that our coffee machine helped make the experience more enjoyable. Kind regards, Cameron.
Very poor on communication
Very poor on communication - trying to find the right telephone no on their website is like trying to get blood out of a stone, and when you do get a number for the service dept, it rings and rings on choice no 1 - if your car is in our workshop today, and choice no 3 - anything else - and only gets answered on 2 - book a service, because they want your money! Singularly unimpressed with this issue. Won't be using Southampton (Botley) again.
19 décembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Good afternoon Pippa, thank you for taking the time to share your experience. We’re sorry for the difficulty you faced in reaching the correct department and for any frustration caused by our phone system. We understand how important clear communication is and regret that we fell short on this occasion. Your feedback is invaluable as we want every customer to have a seamless experience, and we’re committed to making this right. I understand that your concerns have already been logged, and our customer service team has been in touch to address this matter with you directly. Kind regards, Cameron
"Elise is a Star in the making !! "
Where do I begin ..
This is my 4th New MG ZS car purchase from the Richmond group and I can say hand on heart it has been the most enjoyable and unforgettable purchase experience from beginning to end , From the 1st phone conversation with Elise , She was bubbly , made me feel like a wanted customer and most importantly listened to me , I collected my wife's new car and everything went like clockwork - You Legend ! Having been in the motor industry for nearly 40 years - it just goes to show that there are " some good people " and this young lady is one of them , Do not let go of this one - she has got the lot and some , Thanks again Elise and I hope you enjoyed the well deserved bottle of fizz ..
Best Graham Drew.
P.s - Apologies this review is late - just had a bit going on x
1 décembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Hi Graham. We are thrilled to hear about your positive experience with our team. It's wonderful to know that Elise made your car purchase so enjoyable. We appreciate your kind words and recognition of her dedication to providing excellent customer service. We are committed to fostering a positive and supportive environment for our team members, and we are delighted that Elise's efforts have been recognized. Thank you for sharing your feedback, and we look forward to welcoming you back in the future. Many thanks, Laurence.
Himatt Bhatti in sales was amazing
From start to finish i was met by himat Bhatti sales advisor who treated me with
Kindness courtesy and was very knowledgeable he met every requirement i needed he made the changeover simple. It was very logical and gave me all the information I needed. Would defiantly use him again my handover was swift and i was extremely happy
Thank you Himatt for everything your knowledge and help was exceptional Thank you so much ftom his help from this my son will be making a purchase too
9 décembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Thank you Annette, we are thrilled to hear about your positive experience with Himat. It's wonderful to know that he provided you with such exceptional service, making the process smooth and informative. We strive to ensure our customers feel valued and supported, and it's heartwarming to hear that Himat went above and beyond to meet your needs. We appreciate your kind words and are delighted that you were so satisfied with the experience. Kind regards, Cameron
Excellent service from Jagdeep and…
Excellent service from Jagdeep and Elise. Love our new car.
Haven’t bought a new car before, throughly recommend MG and theses guys!
5 décembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Hi Dionne. Thank you for your kind words! We're delighted to hear that you had a positive experience with Jagdeep and Elise. It's wonderful to know that they made your first new car purchase a smooth and enjoyable one. We appreciate your recommendation of MG and our team. Enjoy your new car! Kind regards, Laurence.
ELISE Crowley Friendly
ELISE Crowley Friendly, extremely attentive, nothing too much trouble. Made buying a car a pleasure
5 décembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
We're thrilled to hear about your positive experience! It's wonderful to know that you found our team to be friendly and attentive. We strive to make every customer feel valued and comfortable throughout the car-buying process.
Himat was extremely pleasant and…
Himat was extremely pleasant and helpful.
He showed me all the available cars on the mobility scheme when I came look.
Showed me how everything worked when I came to pick it up.
4 décembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Thank you for your kind words! We're thrilled to hear about your positive experience with Himat. We appreciate you taking the time to share your feedback. We strive to provide excellent customer service and are glad that Himat went above and beyond to help you.
What a good experience
What a good experience, decided to treat myself to a new car and loved the look of the new MG3 hybrid + after visiting the dealership was sold on the car . Thanks to Jag for all his assistance throughout my experience
3 décembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Thank you Pablo, we're thrilled to hear about your positive experience! It's wonderful that you found the MG3 hybrid to be the perfect fit for you. We're also delighted to hear about the outstanding service you received from Jag. We appreciate your kind words and hope you enjoy your new car.
5* service
The sales representative did a fantastic job. Luke Green. I would recommend MG to any member of my friends and family. 5* service Many Thanks Luke Green
1 décembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
We appreciate your kind words and are thrilled to hear about your positive experience. We're glad you found our sales representative helpful.
Easily explained by Jags
Easily explained by Jags. Trustworthy and have been accommodating. I would recommend it to anyone I know to get an MG.
28 novembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Good afternoon Christopher, thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you had a positive experience and that you found the process easy and trustworthy. We appreciate your recommendation.
Brilliant customer service
Brilliant customer service, been kept informed all the way through the process.
Thanks Elise Crowley
27 novembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Hello, Matt. I'm very happy to hear that Elise kept you up to date throughout your car-buying process and you found the service 5-stars! On behalf of the team at MG, I wish you many happy adventures in your new motor. Thanks! Summer 😊
Good customer service
All my questions were answered promptly by Luke Green, no confusion, overall experience was good
27 novembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Hi, Alex. Thank you for your feedback. I'm pleased that you had a good experience with Luke and will be sure to pass on the kind words.
Fantastic communication throughout the…
Fantastic communication throughout the process and great patter.
27 novembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Hi, Danielle. Thank you for your 5-star review, I'm glad you had a great experience. 😊
Elise guided us thoroughly through all…
Elise guided us thoroughly through all proceedings making everything transparent. A pleasure to deal with
21 novembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Hello, Neil. It's great to know that you had an excellent car-buying experience with Elise. Thank you for taking the time to feedback, we really appreciate it!
Jagdeep made the process simple and was…
Jagdeep made the process simple and was really helpful
Kept us informed and made us feel valued
Hope to go back in the new year to upgrade another car
20 novembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Hi, Sal. Thank you for your kind words and comments, Jagdeep will be very pleased that you were impressed with the service provided and on behalf of the team, we wish you all the best with your new motor and look forward to seeing you again in the new year!
Luke Green at Richmond MG was really…
Luke Green at Richmond MG was really helpful and choose the right vehicle for me and my family! Beautiful car and great service, thanks Luke!
20 novembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Hi Amanda. Thank you for the fantastic review! We're thrilled to hear that you had a great experience and that Luke was able to find the perfect vehicle for you and your family. We appreciate your kind words and look forward to assisting you in the future. Many thanks, Laurence.
CAUTION - DO NOT BUY AN MG FROM THESE PEOPLE
Took my MG ZS EV to RMG Botley today for a service and MOT. Also asked them to sort out the reversing camera whose image is very distorted and practically useless. Further both the forward and reversing cameras are useless in the dark. Have been told 'they're all like it' and nothing they can do (or rather nothing they want to do)
One of the reasons I bought this car was the 7 year warranty and peace of mind. Believe me it's not worth the paper it's written on - I have been shown the exclusions which take up two sides of A4 and covers much more than 'fair wear & tear'.
All in all a terrible product and even worse customer service.
I wouldn't buy another Chinese MG if you paid me too and certainly not from Richmond Motor Grou
20 novembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Dear customer. I'm very sorry that your experience with our aftersales department at MG Southampton has left you feeling this way. We strive to provide our customers with the best service so I apologise that you didn't find the staff helpful on this occasion. I would like to investigate the matter further so ask that you email customerservice@richmondmotorgroup.com with your full name, address and vehicle reg so that we're able to locate you on our system and contact you regarding your feedback. Kind regards.
Elise was excellent
Elise was excellent
Very kind and helpful, very welcoming and kept me up to date
Very glad to have had her!
20 novembre 2024
Avis spontané
Réponse de Richmond Motor Group - MG Southampton
Hi Callum. We're so happy to hear you had such a positive experience. We appreciate your kind words about Elise and her dedication to providing excellent service. Many thanks, Laurence.
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