Richmond Motor Group - MG Southampton Avis 

Coming up to 4 years now.
I have had the same issues with my vehicle (radio module disconnected) I have gone back to Richmond MG on an average of 30 times since 2022 to try to get this issue fixed. Just found out white one of the staff at MG Richmond Botley they can't do no more and my vehicle is still not fixed.
Customer service is very poor,

When you do get through to someone they either put you on the hold and they may cut you off or they say it will call you back and never do.

And I bet the reply will be please get in contact with the customer service team that have done many many times and got me nowhere.

From start to finish we had a seamless experience buying our Mg Zs. The car was waiting for us to test drive and Sam was extremely efficient as our sales advisor. For a young gentleman who had only been in the role 2 weeks, he could not of been more helpful, polite and approachable. What an asset to the team and I am sure he will go far in the company. We were then introduced to Andreea who had excellent people skills at explaining some of the products we could buy. No hard selling which was a relief and I felt we got good value on these.
On collection of the car, all areas that we had picked up on with the car were rectified and everyone in the sales room were polite and friendly.
On top of all of this, the coffee is exceptional 👍👍👍
Definitely would recommend taking a visit to this garage.

Elise our sales person was great unfortunately the car had been hit by a door and had a chip when I went to pick it up! think the guy that valeted the car and bought the keys in should have mentioned it. I had to spend a couple of hours waiting for the repair with no apology from the managers.

Too much pressure to buy additional products

We loved how friendly and welcoming everyone was. Shown us the car we asked for and allowed us to test drive within sort notice. Unfortunately we could only see the car late afternoon and could really do a deep look of the body work. Not one signal person notified us of the imperfections on the body work. Also some of the aftersale plans seem to be very pricey

Shambolic dealership in Botley, Southampton. Booked in a test drive for two vehicles and had confirmed that I could bring my children and car seats ready to use. Was confirmed the day before. Had finance ready to purchase on the day. However, when we turned up neither car was there and the salesperson told us that it wasn’t at their dealership. I asked how this could happen and was told that it actually was “on site” but that also means Portsmouth, which is 10 miles away and is where he thinks it is and that he may be able to get it but is unsure what state it will be in when it comes back as it may need the paint and cosmetic work finalised (so clearly not ready to sell). Tried to palm us off with test driving a different car by telling us it was “exactly the same”, which obviously it wasn’t as it was a different version, and two years younger with different mileage and a different battery (as every EV battery will be somewhat different). The worst thing was how unbothered they seemed by this and the inconvenience that it caused me and my family whilst making endless excuses, which implies to
me that substandard service is not untypical. Obviously we will not be returning as we can’t trust them to do the basics right.

it's easy to access through the website and communication quick with the customer service, and they answer the phone in a resonable time.

Excellent service, lovely staff. Will was our rep. And he was fab. We love our new car and super happy with the purchase. No faults 😊 Thanks to the team!
Maddy & Jordan

These guys are superb The way they deal with the pressure put on them by the moaners and screamers is admirable.
They are helpful professional and efficient and it's clearly not their fault when the cars M.Gs in particular I think have problems from manufacturer ! Whatever you pay these guys is NOT ENOUGH ! My car went in for service and was sorted valeted and outside two hours later. They also dealt with a trim issue quickly and efficiently. Top class A brilliant team ! The lady and gentleman on the desks facing the public take a bow ! You guys deserve a medal for putting up with what you have to deal with. Thank you all

Yet still no response from the so called sales manager (Glenn) 48h he said how many weeks is it now

Why anyone would buy a car from this sham of a company is beyond me, but I won’t go away until I get the response I was promised

“While the staff were courteous and pleasant, my overall experience was disappointing. I purchased a second-hand demo vehicle with an agreed collection date, but the car was unavailable as it was being used as a courtesy vehicle. I was informed when purchasing the car, a member of staff had the car. Despite having already arranged insurance and part-exchange for my previous car, I had to use a courtesy car until they could track down the new car. When the car was finally ready, it had additional mileage (2000 miles), had not been cleaned, and still contained personal items from the previous user. The lack of communication and preparation fell short of expectations.”

Absolutely disgusting service,multiple problems with the car,consistently palmed off and told there wasn’t a problem.had a mark on screen inside the car,was my fault.had to email the ceo myself with no response.avoid this company as it’s cost me £2500 to get out of my finance agreement after 18 months.

Our car has gone in to be fixed for the second time in less than 3 weeks. The first time MG had the car for 11 days, we were constantly trying to contact services to find out what the issues were. Contact back was non existent. Lots of promises of we will call back unfortunately, this never happened. We were left without a car as apparently they didn’t have a courtesy car available. Just over a week later and the car is having the same issues (did they even fix it in the first place ?) Glen the manager promised it would be a top a priority to get the issues sorted. 6 days later we are in the same situation, no car, lots of promises of “we will call back”. Countless calls made by us to MG Botley and we still do not know when our car will be returned or what the issues are. This really is the worst service we have ever received from any company. I would avoid buying from this car sales as the customer service is appalling.

We recently upgraded our car with Alfie, couldn’t have been happier with the service that was provided from start to finish. We had quite a bad time on our first purchase so was reluctant to upgrade, MG are lucky to have such a kind and honest sales person.

MG Southampton are absolutely AWFUL for Motability! I advise against using them! Once you have signed you’re treated like dirt. I’ve just had to swap mine over to Portsmouth because they’re so bad! Firstly they never answer the phones, two serious faults with my car and I’ve been told both times ‘they’ve never been reported in MG vehicles’ however if you google they’re common faults. The car never comes back to you clean, they’ve had my car for weeks under trees and it’s a mess. Definitely don’t recommend using your Motability at MG Southampton.

My mum is experiencing the worst situation with MG BE AWARE - STAY AWAY FROM MG

LISA- Aftercare is absolutely awful. Have a Electric vehicle which was in the showroom. Have been experiencing issues with the battery ever since driving it off the forecourt, I pay monthly for my servicing and phoned up to book this in around JUNE 2025 after receiving my reminder email to book for july 2025, to be told it wasn't due for another year. Now 3 months down the line my car wont charge, I've been locked out of it and unable to use it, have been in touch with MG for help and have been told to bring the vehicle down even though I was unable to get into the car let alone use it, by the time I could use the car id take it down to MG in botley and because the fault isn't there when I arrive Im told there's nothing they can do. I am now stranded in preston on detached duties through HMP winchester with no way to work, no way to return home, Ive had the AA out multiple times to be told its the 12v battery failing. Reported this to MG and now im being told I missed a service, even though I was told BY THE MANAGER AT MG BOTLEY that my service was not due till 2026!!! Now I have apparently invalidated my warranty. They've left me bent over a barrel with no consideration for the situation I am in, no aftercare or sympathy for the troubles im experiencing. Im paying for a car that isn't fit for purpose, doesn't work and although I pay for a services monthly I am now not eligible for help because my vehicle is 8 days out of service. I am absolutely appalled by MG in botley, MG's customer service and the mannerism of which I have been dealt with. I am now looking to recover my car from preston to botley MG's forecourt!!!

Excellent service by all the staff at Botley. Appreciated Elise's assistance and knowledge of the car we were buying. A really good experience. Having visited a nber of dealers, Richmond came out on top

As always I have had first class service from Himat and Andrea whilst purchasing a car for my daughter. Always a pleasure buying from Richmond who do not force me into a sale and listen to my needs.

Ben at Botley Skoda was fantastic with arranging all the details for my new car. Super helpful and efficient and a great deal!

Just wanna say big thank you to Jag
Who made our experience buying car so easy and stress free