Richmond Motor Group - Skoda Southampton Avis 

Bought an ex demonstrator Skoda Approved Skoda Superb with 8,000 miles and had it delivered.
When it arrived all 4 tyres were flat (All exactly 1.4 BAR) which is strange because there were no warnings when we test drove the car, and I was assured that the car was going to a secure enclosure prior to delivery after I paid my deposit. The car wasn't particularly clean. Both door umbrellas were missing, ice scraper was missing, manual is the wrong one. There is no first aid kit, warning triangle or wheel jack. In fact everything that isn't bolted down has been pinched.
Three months later I am being emailed and prompted by the onboard computer that the car has a service due.
I took it in to my local Skoda dealer who charged £357.00 for an Oil, Filter and Brake fluid service. Also, I need two new tyres - £402.84 due to wear.
So this is what you get with an ex-demo Skoda Approved Used car. I am very suspicious about the tyres!!
Oh, I should point out that they sent me the ice scraper - whoopee!!!

The staff! Very knowledgeable, friendly and efficient.

Everything from start to finish was hassle free.

Bought my first car in over 10 years the team were really helpful and friendly and walked me through it all very professionally. Sam in the sales team did a great job.

5* Customer Service from Nice,Knowledgeable and Genuine People who know what they are talking about
Mark Younger was our Salesperson and was a Mechanic previously so very reassuring that he really did know what he was talking about.
ŠKODA Karoq does what it says on the tin!👍

From first greeting to excellent service through the whole buying process.
Not pushy but felt fully informed on car and options available.

All done accurately, politely and on time. I felt a valued customer.

Tomasz Polak at Richmond Skoda Botley gave us such an excellent amount of help and advice and found us the perfect car. He was exceptional. Would have absolutely no hesitation in recommending him and Skoda to anyone looking for a car. Also Ben who helped us when Tomasz was busy. Excellent people.

Ben the salesman was courteous knowledgeable patient and relaxed. Not pushy at all. Knew all about what we were interested in and arranged a test drive and examination at our pace. At every stage the business has done exactly as they said they would. We were made to feel valued customers

Ben gave us great service and made the exchange very easy and done all that could to get us the car we wanted at a price we could afford

Richmond Motor Group were absolutely brilliant! They provided an excellent service, from start to finish they went above and beyond to get me exactly when I need. All the paper was done really quickly and efficiently. A huge thank you to Ben who was my main point of contact. He was super efficient, really friendly and provide the best service. Couldn’t recommend him enough.

Very helpful! Thank you to David for being so helpful and understanding in the process.

You had what we wanted. The sale went through quickly and without complication.

Great service, fantastic staff and overall pleasant experience.

Great sales experience from initial enquiry, viewing and through to purchase and collection. Professional and friendly would not hesitate to purchase from Richmond Skoda Southampton again.

Our initial contact with the Richmond rep, Tom, was a positive experience as he talked us through the model options we were considering and how they might work for our needs (we were seeking a used car). His manner was friendly and professional throughout.

Moving on to the test drive, purchase and collection of the car, Tom was easy to work with and maintained communication as we waited for our selected used Skoda to be prepared (we had chosen a car that had only very recently arrived on site).

Overall, we are happy with our experience at Richmond Skoda Southampton and would recommend the business to others.

Mark the sales person was knowledgeable about the car did not apply pressure to buy, mark made the purchase very easy and a pleasure to do business with.
ADAM explained all the extra products again did not apply pressure to purchase and helped with delivery of car.
Overall the Botley did amazing which resulted in purchase of vehicle THANKYOU ..... I went to hyundai Southampton the day before and had a terrible experience-hard sell -inexperience sales people which resulted in me walking away from the purchase and going to skodia Botley

I recently purchased a Skoda Superb Estate from Richmond Motor Group (Botley), and I couldn't be happier with the experience. From start to finish, the customer service was outstanding.

Mark was friendly, knowledgeable and professional. He took the time to walk us through all the features and technology of the car in detail. One outstanding moment was being trusted to take the car for an unaccompanied test drive, which really showed their confidence in the product and their customer first approach.

The whole process was transparent and stress-free - no pressure, just helpful advice and clear communication. I'm delighted with the Skoda Superb and would highly recommend Richmond Motor Group (Botley) to anyone looking for a trustworthy professional dealership.

Everything was easy and quick and my views were listened to .Ben my salesman was perfect to deal with

Ben was fantastic. Incredibly knowledgeable, very helpful, friendly and overall provided a top class service in the whole process of us getting our car. Thank you