Not an easy story - we were waiting for the eMTB for 8 months (for our 9 years old son). Global components outage. Ed from the RideLev has provided updates via WhatsApp virtually every day. Th... Voir plus
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Dealt with Ed after losing faith with other scooter suppliers it was refreshing to deal with someone who actually cared! Subsequently his customer service was exceptional. Even connecting me with a... Voir plus
L'entreprise a répondu
Amazing customer service, wasn't sure how long item would take to be delivered. Needed for my sons birthday present. Sent message on what's app, couldn't of tried hard enough to get me this item on ti... Voir plus
Have just bought an electric bike from this company. The service has been excellent. Sensing that I was a bit nervous about assembling - the bike was assembled and checked in advance and deliver... Voir plus
À propos de l'entreprise
À propos de Ride LEV
Écrit par l'entreprise
Ride LEV offer Light Electric Vehicles including eBikes and eScooters to help you get to you destination safely.
Exclusive UK stockists of Blumil GO.
Have your electric bike Delivered Assembled and Serviced at a place of your choice, UK wide!
Experience the service of a local bike shop from the comfort of your home.
Ride LEV also work with a number of cycle to work schemes that can save you up to 42% off the cost of your new eBike.
E-Bikes
E-Scooters
E-Kids
Accessories
Clothing
Coordonnées de contact
85 Great Portland Street, First Floor, W1W7LT, London, Royaume-Uni
- 020 3886 1415
- info@ridelev.com
- ridelev.com
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Fantastic customer service super speedy…
Fantastic customer service super speedy delivery thank you for your help in my purchase 5*****
Helpful, trustworthy and reliable service.
Thanks for all your help allowing us trial the Blumil Go. Great service, reliable and trust worthy. Would definitely recommend. Thanks again.
Excellent product.
Excellent product.. so easy to dock & use & gets a lot of attention when out & about. I’m sure this mobility device will be one of the main devices in the coming months..& help ppl to start getting out & socialise.
My thanks to Ed for assist stance & friendly banter..top bloke 👍👍😎
Ride LEV is highly recommended
Ride LEV found the two bikes I wanted, ordered them and delivered them with minimum fuss, and maximum, speedy communications. Lovely new bikes and excellent service - thank you Ed.
An absolute delight. Fantastic customer service
I found the scooter I wanted on the Ride Lev website. I was very happy to see that they offered different payment methods as I wanted to pay with Laybuy as it is six in interest free payments. When I saw that the delivery was up to 30 days I was concerned as I needed the scooter in less than a week. I looked on here for customer reviews and everyone was saying how fantastic the service was and fast delivery. Many mentioned WhatsApp messages from Ed. So I sent him a message even though it was during the night on a Saturday. I was pleasantly surprised to wake up the next morning at 6am with a reply from Ed saying that it was in stock and it would be despatched first thing on Monday. Now its Tuesday afternoon and my daughter has her scooter. Ihighly recommend this company as it was such a lovely online shopping experience. Ed was absolutely amazing letting me know what was happening step by step. With extremely fast responses to my messages even on a Sunday. I am definitely considering buying myself a scooter soon from Ride Lev. This has to be my best ever online shopping experience. It was nice having that personal touch which you don't get from the big companies.
Great communication and great product
Great communication and great product. Recommend highly.
Brilliant service
Fast delivery and even followed up with a call to ensure I had received the product in time for my sons birthday after receiving and email from myself. Would purchase from there again and recommend to others.
Unbelievable service!
What fantastic service! I ordered a swifty scooter via WhatsApp after having been referred by a friend who also had an amazing experience with Ride. I dealt with Ed and got the scooter I wanted within the week, delivery to my door! It was seamless and Ed answered all my questions about warranty and customer service assuring me that the service was continual and that if I had any issues to reach out at any time to get it sorted. One small part of my order was not right so they sent me a replacement within the week again absolutely no hassle.
It’s rare to find a company that you know has such good and fast customer service and care and it was a pleasure ordering from them and I will do so again! Thank you!
Purchase of Tern Vectron S10
The service has been excellent from Ed and the team at Ride LEV. I ordered the Tern Vectron S10 which was very competitively priced and had a call with Ed before buying it where he explained all the features of the bike and the timeframe for ordering. He was really helpful and knowledgeable. I placed the order on a Thursday and the bike arrived on the Monday so that was great & super quick! Ride Lev arranged for an engineer to come to my house and set the bike up, all included in the original purchase, which made it all very hassle free for me. Delighted with the bike and the experience & support has been excellent, thank you!

Réponse de Ride LEV
Outstanding service from people who really care
I placed my order on-line and got an enthusiastic phone call from Ed to confirm and explain that the stock was in transit and would be with me in the timescale I needed it by. He kept me informed throughout and I got the product I wanted in time for my wife’s birthday.
Thé Ride LEV service is outstanding and I have no hesitation in recommending them.
I think Ed really cares about the business and more specifically his customers. His enthusiasm is refreshing and inspires confidence that you are dealing with people who want to help you buy (not just sell). Thanks guys and as Arny says : I’ll be back!

Réponse de Ride LEV
Delivery of eovolt confort
Delivery of Eovolt Confort folding electric bike. Lev bike were very helpful throughout the process. When the payment going through hit a snag they kept in touch and sorted it out. Likewise they kept in touch tomake sure delivery was running smoothly. I would thoroughly recommend their service.

Réponse de Ride LEV
Excellent
Ed was very quick to respond to any questions and kept me in the loop at all times. Very friendly efficient service ! Thank you !

Réponse de Ride LEV
Ride LEV - first class service
I first came into contact with Ride LEV in Sept 2020 when I made a preorder for a Swifty Scooter Electric Kit.
Ed was really good to deal with, he kept me informed of progress every step of the way. Due to covid the goods didn’t arrive at the super until January 2021, so it was about 4 months of regular contact and customer service. It was a great experience the whole time. Great pricing, delivery and service. What more can you ask for?
The experience buying from LEV was first class, I highly recommend that you give them a go, you won’t buy your light electric vehicles anywhere else again!

Réponse de Ride LEV
Excellent service
Excellent service, Great communication and Items Delivered when they were supposed too will be buying again :)

Réponse de Ride LEV
You could not get a better team
You could not get a better team . Such a fantastic scooter - delivery seamless. My kids love it & I was so pleased with the company I bought two! Thanks Ed for giving us so much endless fun on our scooters.you explained everything and made it so worthwhile a great service overall - I’d recommend these guys. Lucy x

Réponse de Ride LEV
Ed is a Star
Dealt with Ed after losing faith with other scooter suppliers it was refreshing to deal with someone who actually cared! Subsequently his customer service was exceptional. Even connecting me with a contact who may fix my son hover board too! Advised us honestly and expertly too. Restored some faith in customer service and Christmas spirit too.
Ed. Thank you
Rich

Réponse de Ride LEV
Great advice and service
Great advice and service, delivery was prompt and the scooter was exactly what we needed!!

Réponse de Ride LEV
Great customer service from start to…
Great customer service from start to finish.

Réponse de Ride LEV
Great ebike
Great ebike, best price and top service from all at Ride LEV.

Réponse de Ride LEV
Would 100% recommend to anyone the best…
Would 100% recommend to anyone the best around no one can beat there prices can help with any fault even over the phone check them out.

Réponse de Ride LEV
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