Zoomo - Berlin Avis 5

My tenants rented an e-bike from Zoomo. They regularly visited Zoomo for the required monthly bike and battery checks. In February, during one of these checkups, they reported that the battery had developed a fault. After inspection, a Zoomo engineer told them the battery was safe to use and stated that no replacement battery was available at that time.
Just a few days later, while the battery was being stored inside the apartment, the battery exploded and caused a massive fire. Two apartments were completely destroyed, and several others were severely damaged. Multiple tenants lost their homes, and my tenants lost everything they owned.
Here is a video showing the fire:

I contacted Zoomo to ask them to at least provide emergency financial support to the affected customer, given that the battery had been inspected and declared safe by their own engineer. Zoomo refused to offer any help and denied responsibility for their rental product.
This is totally unacceptable behavior from a company operating worldwide. A rental company dealing with lithium batteries has a duty of care, especially after a known fault was reported. I sincerely hope that my insurance company will hold Zoomo fully liable for the damage caused.
I would strongly caution anyone against using this company.

My friend bought a cycle and he told to company that battery is not good working the company told it’s ok if the problem remain same come next week but unfortunately in between these the battery exploded and our apartment completely distroyed.

My friend have a very disappointing and concerning experience with Zoomo-E-Bike. On 21-01-2025, the battery of the e-bike blasted unexpectedly. Thankfully, no one was hurt, but this kind of incident raises serious safety concerns.

The quality and safety of the product seem not up to the mark, and I strongly urge the company to take responsibility and address such hazardous issues seriously. Based on my experience, I would not recommend Zoomo E-Bike until they improve their product safety and reliability.

last year in 10-december-2024 i rented a bike from zoomo and after 3 month on 21-2-2025 the bike battery was exploded.The explosion caused damage to the room and created a serious safety risk.
Fortunately, no one was hurt, but it could have been catastrophic if someone had been nearby.It effected my whole apartment and in this incident i lost my all documents,money,accessories and all other stuff now we are suffering from mentally, emotionally and financially situation.We contacted Zoomo's customer service right away, but the response was disappointing - slow and not very helpful.

For a company that presents itself as a reliable brand, this experience was unacceptable. Battery safety should be a top priority, and this incident raises serious concerns about Zoomo's quality control and overall product safety.

Meine Mieter hatten ein Leihfahrrad und Leihakku von Zoomo. Bei der regelmässigen Wartung wurde eine Fehler der Batterie festgestellt und trotz Nachfrage der Kunden nicht ausgetauscht. 6 Tage später ist der Akku explodiert, 2 Wohnungen komplett ausgebrannt. Viele Mieter Wohnungslos, Sachschaden ca 300.000€. Zoomo schweigt, bietet weder Vermieter noch den Kunden irgendeine Hilfe in irgendeiner Form an. Unfassbar. Wie kann sich eine weltweit tätige Firma so aus der Verantwortung stehlen? Geld von von Kunden abkassieren, aber wenn das Material einen Schaden anrichtet und Menschenleben gefährdet, schaut man einfach weh und tut so als hätte man damit nichts zu tun. Do better ZOOMO!