Zoomo - Manchester Avis 4

They are sophisticated scam. Firstly the range they advertised was around 50miles, I was using on the lowest power mode which is 1 and it ran out in around 18 miles I reported it then I was asked to bring bike to the garage, then price goes 29£ to 39£ and eventually 49£ after each week. And there is no USB port on bicycle as advertised. They will never log a complaint despite asking for number of times. And recovery agent sent message to collect bike on 28 Jan 26 but didnt turn up until 18 Feb 26, and they were still trying to charge me for the period even the bike won't work because locked. Meanwhile bike on the app is showing as stolen (and I am waiting for the collection person). I will consider going to court about it. Customer service is also aware of this. I have record of conversation with the customer service and collection person. Poor company ethics and customer service.

It is with a heavy sense of disappointment that I recount my experience at this so-called bike rental establishment—a place that should serve the public with decency, yet instead hosts an employee whose mannerisms belong more to a tantrum-throwing child than a professional adult.

The young man at the front desk acted with the decorum of someone who had just been yanked into adulthood without any of the necessary upbringing. Incoherent, passive-aggressive, and entirely devoid of etiquette, he spoke as though it pained him to offer clarity. His presence didn’t simply fail the customer—it contaminated the entire interaction. If his job was to turn away genuine customers through attitude alone, then he has succeeded beyond measure. It was like watching someone lose their trousers in front of a crowd—humiliating not just for him, but for the business he represents.

The bikes themselves matched the service: dusty, grimy, and clearly not maintained with any real care. Presentation was poor, hygiene non-existent, and no effort had been made to uphold the bare minimum standard. This isn’t a bike rental—it’s a rust exhibit.

What’s worse, the entire atmosphere felt like it was only meant to cater to a specific crowd, implicitly alienating others like myself who simply came in as respectful members of the broader local community. That’s not just bad business—that’s divisive.

In short: I came as a genuine customer and left as a witness to a theatre of disgrace. This business adds no value to the area, and as one of the local elders, I will be making it known. If shame could wear a name tag, it would be the one behind that front desk.

Zoomo is a scam, don’t rent any bike or you gonna be regretting

Jobelle helped me a lot in resolving my issue. He didn't took long to reply always replying fast and listens carefully and work on it quickly. Love the service.