Zoomo - Melbourne Avis 33

The bike I rented always had issues switching modes and turning lights on/off, then I had issues with the battery (and thus the bike) turning off randomly and they tried to blame me saying I was charging the battery for too long (which is not true. I never charged it for longer than what they told me to charge it for).

Eventually I got tired of the persisting issues so I bought a different bike somewhere else and went to return this one. At the time of return I was blamed for breaking the battery which has a minor crack on the top end plastic bit, but they can’t prove the crack wasn’t there when they gave it to me the first time, or that they didn’t break it when they had it for a whole day for a service. They took photos of the bike before giving it to me, but conveniently they don't have photos of the battery condition. Their only "proof" that they gave it to me in perfect condition was: "It's a big no no for us to give a broken battery to someone, so it couldn't have been us". They say that the crack is not wear and tear either, that it could have only happened if someone dropped the battery, but i didn't drop it for sure, they can't prove they didn't, and I was charged $100 for battery repair costs. Ridiculous.

The bikes for rent are wasted, noisy, and then you have to deal with all the nonsense, so if you can, just get your own bike or rent somewhere else.

Amazing service on my first bike rental, also had some technical issues with the bike some times but these issues were solved perfectly by the staff. They also heard everything I had issues with and understood my struggle after the servicing the battery issue was solved but another issue popped up with the gps of e bike. The gps was also replaced while servicing the bike. Another issue of the application was smoothly communicated with the support staff from the application, after some days that problem was also resolved.
I genuinely like their after service feedback process, in which Richard ensured that the problem was resolved fully.
Thankyou Richard
Cheers

Good bike experience. Reliable battery life

Their assistance in any issue arose is very helpful. Team is very kind and friendly and provide assistance anytime according to the my comfortable schedule.

I found Zoomo to be much cheaper compared to other ebike shops. Every ebike shop has its pros and cons, but I chose Zoomo cycle because their bikes are safe and meet Australian regulations. I tested ebike with a throttle, and it made me feel uneasy and jumpy. While I appreciate not having to pedal anymore, it's a bit scary riding a bike that can go over 30 kph.

The team at Zoomo is fantastic. Even though they're always busy, they been really great with customer service and support. They been taking care of me throughout my 3 week rental, always emphasizing battery safety and the importance of regular maintenance. I always see them happily helping customers, even with my limited English.

I highly recommend Zoomo ebikes. They professional, easy to deal with, and provide quick-solutions. The throttle is great, but it’s much assurance to know I’m riding a legal bike.

Thanks, Ayush, for the awesome customer service!

Excellent Customer Support.

とても対応良かったです！日本語も沢山話してくれました！

Got my first bike rent here. The bikes were affordable, Great service, friendly staff! Very recommended if you plan on delivering!

Noah rocks! I like his vibe and how he stays chill in a busy situation in the store. I feel for the guy, I work in retail too. They need to hire more staff. The serving time was slow, and I got line-jumped multiple times, but I kept my cool. Finally, after 2 hours of waiting, I have my bike! I can't wait to use it for my daily commute instead of taking the train and bus.

Zoomo E-bike isn't just a place I rent bikes from; it's become a part of my life, thanks to Ferl and her incredible team. Walking into Zoomo feels like visiting family, with Ferl's warm greeting and genuine interest in how I've been. Her memory for names and conversations never ceases to amaze me. Renting the Zero bike has been a game-changer for my outdoor recreational and side hustle activities, even if I do wish for a bit more battery life sometimes. But hey, it's a small price to pay for the reliability and service Zoomo offers. Blaise and Arun are amazing too, always ready to help me with a smile. From Brisbane to Melbourne, Zoomo has been my number one choice for safe and compliant e-bikes. If you want more than just a rental, but a true connection, Zoomo is the place to be. Thank you, Zoomo family, for making every ride an adventure.

Amazing people, the asian girl hustling hard to get the customers attention despite she's feeling under the weather. I subscribed to used e-bike $99 for 16 weeks, pretty good deal. The bike looks a bit old but w hat matters to me is the gps, app support and warranty which is a huge deal. I returned my previous white back last year and now they have the sale. Great stuff and amazing staff, kudos to the asian girl I hope you be okay!

I recently rented a bike here, everything was perfect .
I recommend

Karyawannya sangat ramah dan sangat membantu

Amo la atención y la tranquilidad con la que explican todos sus servicios, son muy amigables y atienden todas tus dudas.
La seguridad es importante para mí y el que pueda tener un seguro para la bici me hace sentir tranquila.
Es la segunda vez que rento bicicleta con zoomo y sin duda si lo necesito nuevamente son mi primera opción.

自転車を盗まれてしまい途方に暮れていたのですが、スタッフの方たちが迅速に丁寧に対応してくださり本当に安心しました！MikeさんFerlさんはじめ皆さん本当に親切でした！
本当にありがとうございました。次からは盗まれないように気をつけます、、🥲

Ferl in Melbourne was excellent. She knows her stuff and explained everything to me.

The staff are super friendly and the bikes are built for my delivery needs!!!!

F*cki*g bast*rds they deduct my last payment from my new mastercard and still refund my bond into my old blocked MasterCard. Now they are pulling me around just telling me sorry we can't do anything go to your bank they will do! but my bank told me refund will pop back to them if they putt it in blocked card.